Ratings based on 1,383 Verified Reviews

4.3 out of 5
91% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler

Close to the train station

Posted Nov 5, 2017
The location is excellent if you travel by train. The hotel is right across the main station. The room was very nice and comfortable. However, that day the WiFi internet system was not working properly (connection was on and off) and I had a few work related things I needed to check but had difficulty to do so Because of this, I can only give a 3.5/5.
5 out of 5
Recommended
for Everyone
by A verified traveler from London

Excellent hotel

Posted Oct 30, 2017
Excellent hotel very clean friendly staff and a pleasure to stay
4 out of 5
Recommended
for Everyone
by A verified traveler

4 day city break in bologna

Posted Oct 15, 2017
Pros: good Location. hotel clean and staff welcoming
Cons: Milk for tea ,coffee in room.
Location: 10 min walking distance to historic centre. Across the street from main train station but no noise. Airport bus stops across the road at station.
Hotel in an excellent location, easy walking distance from historical sites of town which was very interesting and beautiful. Would recommend both this Hotel and Bologna for a city break
Comment from Hotel Management
Oct 25, 2017 by ., Hotel Management
Dear Guest, thank you for your feedback - we are glad to hear you enjoyed our stategic location and that overall you liked your recent stay with us. We really hope to have you back soon. Warm Regards The Starhotels Excelsior Management
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 5, 2017
Very good experience. Easy check in and check out. Nice room and bed. Breakfast can be more diversified. No outlet around bedside though which is a bit weird and not convenient.
Comment from Hotel Management
Oct 25, 2017 by ., Hotel Management
Dear Guest, thank you for taking the time to share your feedback about your recent stay at Starhotels Excelsior-Bologna. We are glad to hear you enjoyed your stay with us and we are looking forward to welcoming you back soon. Kind Regards The Starhotels Excelsior Management
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel close to town and station

Posted Oct 2, 2017
Pros: Beds very comfortable
Cons: No
Location: Local to main part of city
Very comfortable room I felt breakfast was expensive for the selection offered within the price and service slow
Comment from Hotel Management
Oct 4, 2017 by Starhotels Excelsior Management, Hotel Management
Dear Guest, thank you for taking the time to share your feedback about your recent stay with us. We are glad to hear you overall had a positive experience at Starhotels Excelsior and we are looking forward to welcoming you back very soon. Warm Regards The Starhotels Excelsior Management
4 out of 5
Recommended
for Everyone
by A verified traveler from dubai, UAE

Nice hotel close to the station

Posted Sep 26, 2017
Nice hotel, close to the center with lots of restaurants close by. The only issue is I asked for iron and they told me they r not allowed to provide the iron in the room, but they can iron my shirt for 5 euro which to me is ridiculous. I also asked for adapter which again they didn't have.
Comment from Hotel Management
Oct 25, 2017 by ., Hotel Management
Dear Khierya, Thank you so much for taking the time to share your feedback about your recent stay with us. We are sorry about the inconvenience caused by the Iron that for safety reason is not possible to use it in the room. We’re delighted you enjoyed the hotel and the location which is indeed, second to none. Looking forward to welcoming you back again soon. Kind Regards The Starhotels Excelsior Management
4 out of 5
Recommended
for Everyone
by A verified traveler from Florida

Overnight stay for airport

Posted Sep 24, 2017
Pros: Close to train station. Easy to get to airport
Cons: Nothing
Location: Location close to airport
Very friendly staff. Comfortable room. Close to train station. Help us get a car to airport at 4 am.
Comment from Hotel Management
Oct 25, 2017 by ., Hotel Management
Dear Mary, thank you for taking the time to share your feedback about your recent stay with us. We are glad to hear you had a positive experience at Starhotels Excelsior and we are looking forward to welcoming you back very soon. Warm Regards The Starhotels Excelsior Management
4 out of 5
Recommended
for Couples
by A verified traveler

Big chain hotel, clean, comfortable, near station

Posted Sep 24, 2017
Pros: Good facilities in the room
Cons: Reception staff could be more friently
Location: Located opposite the main station. 15-20 min walk to the main area.
This is a large hotel, so felt the reception staff were a bit distant/practical at check-in, there were no pleasantries or asking if we needed any help or advise on the area. They cater for business's and conferences too so that may explain that. The room was large, and comfortable and had everything we needed. The kettle and tea/coffee in the room was a good bonus. The bathroom was well equipped with lots of storage space. There was a good size safe as well. Shame that like most hotels the charging sockets were not by the bedside so that you could use your phone nearby whilst using it as an alarm. Breakfast was adequate, laid out well in a nice surrounding. The restaurant was very nice and the staff were helpful although they seemed busy.
5 out of 5
Recommended
for Everyone
by A verified traveler from Scotland

Close to centre and opposite railway station

Posted Sep 20, 2017
Hotel doesn't look much from outside, but clean and attractive inside. Most of the staff were wonderful - very helpful and friendly. The food was excellent - would definitely stay again!!!
Comment from Hotel Management
Oct 25, 2017 by ., Hotel Management
Dear Jim, on behalf of all of us, thank you for your positive feedback. We are looking forward to welcoming you back soon. Warm Regards The Starhotels Excelsior Management
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 17, 2017
Nice hotel Most staff are pleasant but a couple are rude - front desk and in restaurant used for breakfast
Comment from Hotel Management
Oct 25, 2017 by ., Hotel Management
Dear Guest, thank you for taking the time to share your feedback about your recent stay at Starhotels Excelsior-Bologna. We are glad to hear you enjoyed your stay with us and we are looking forward to welcoming you back soon. Kind Regards The Starhotels Excelsior Management