Ratings based on 1,425 Verified Reviews

4.3 out of 5
89% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from New Delhi

Hotel stay was fantastic

Posted Dec 19, 2017
Pros: Location, Centrally located
Hotel location is very good, centrally located & in front of central railway station. Moving to other places is very convenient and lots of opportunity around hotel for shopping & food.
Comment from Hotel Management
Dec 22, 2017 by The Starhotels Excelsior Management, Hotel Management
Dear Ghanshyam, thank you for your positive feedback. We are happy to hear you enjoyed your stay with us and we hope to have the opportunity to welcoming you again, soon. Warm Regards.
4 out of 5
Recommended
for Everyone
by A verified traveler from london

Weekend stay

Posted Dec 12, 2017
Lovely hotel in the centre of town. Easy walking distance to the old town. Staff very accommodating and polite at all times. However hot buffet breakfast would’ve done with adequate heat.
Comment from Hotel Management
Dec 13, 2017 by The Starhotels Excelsior Management, Hotel Management
Dear By e On, It’s such a pleasure to read your kind words regarding Starhotels Excelsior and its staff, but most importantly, for dedicating some of your personal time to us. We are looking forward to welcoming you back again soon. Best Regards
5 out of 5
Recommended
for Everyone
by A verified traveler from Barcelona, Spain

Nice hotel in Bologna

Posted Dec 10, 2017
Pros: It is was perfectly located close to the station and teh aerobus. You can be anywhere in italy within 1 hour.
Cons: Some rooms have not been renovated and the photos on Expedia only show photos of the renovated rooms. This could also deceive your future guests.
I recently stayed at this hotel, and I can mostly say good things about it.: - Perfect location, close to the station and the aerobus. You can do day tours to a lot of places in Italy within 1 hour. This hotel is a perfect base to spend 1 week in Italy. - Breakfast was delicious with lots of home made products. Coffee is made by the waiters and bring to the table to you. - Rooms were clean and big, and they are sound-proofed. -This hotel looks more like a 5* or 4* high than a 4* star hotel. Here are the things I did not like it: - My rooms was not renovated and all the photos on Expedia show renovated rooms (wood floor), this should be specified, and this rooms should be sold cheaper. - Safe box is too small, and my small laptop could not fit in there. I will cenrtainly go back to this hotel, as I enjoyed my stay, but I would ask for a renovated room next time.
Comment from Hotel Management
Dec 13, 2017 by The Starhotels Excelsior Management, Hotel Management
Dear Oscar, thank you for taking the time to share your feedback about your recent stay with us. We are delighted you enjoyed our breakfast and we are sorry if the room was not up to your standard - had we known at the time we’d have been happy to offer and show you alternative options (we have rooms that have been just refurbished with wooden floor and contemporary furniture). We are glad to hear that overall you had a positive experience at Starhotels Excelsior and we are looking forward to welcoming you back very soon. Warm Regards
5 out of 5
Recommended
for Everyone
by A verified traveler from Scotland

Weekend break

Posted Nov 21, 2017
Pros: Location
Location: Many lovely towns nearby which you can get to cheaply by train. I went to football matches in Parma and Ferrara this trip.
Ideal location for train station. Airport bus stops right across the street. straightforward check-in.Hotel has very impressive reception and lounge area. Bedroom was ideal if not quite as swanky. Breakfast was fine - usual offerings. Would certainly stay here again next time in Bologna.
Comment from Hotel Management
Nov 26, 2017 by The Starhotels Excelsior Management, Hotel Management
Dear Gaz, thank you for your great feedback - we are glad to read you enjoyed the room and the strategic location of the hotel. We really hope to have the opportunity to welcoming you back very soon.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 19, 2017
The only downside i would say is the breakfast, it needs to be improved
Comment from Hotel Management
Nov 29, 2017 by The Starhotels Excelsior Management, Hotel Management
Dear Guest, thank you for your feedback - we are glad to read that you enjoyed your stay with us. We are sorry if you think that the breakfast was "poor": we are actually very proud of the products we are offering at breakfast, as we can guarantee are all fresh and genuine. We really hope to have the opportunity to welcoming you back very soon. Kind Regards
3 out of 5
Recommended
for Everyone
by A verified traveler

Close to the train station

Posted Nov 5, 2017
The location is excellent if you travel by train. The hotel is right across the main station. The room was very nice and comfortable. However, that day the WiFi internet system was not working properly (connection was on and off) and I had a few work related things I needed to check but had difficulty to do so Because of this, I can only give a 3.5/5.
Comment from Hotel Management
Nov 28, 2017 by The Starhotels Excelsior Management, Hotel Management
Dear Guest, first of all we would like to thank you for taking the time to share your feedback about your recent stay with us. We are sorry if you experienced some issues with the WiFi and please accept our sincere apologies if we didn’t manage to fix the problem, right away. We hope to welcome you back to our hotel very soon! Sincerely
5 out of 5
Recommended
for Everyone
by A verified traveler from London

Excellent hotel

Posted Oct 30, 2017
Excellent hotel very clean friendly staff and a pleasure to stay
Comment from Hotel Management
Nov 26, 2017 by The Starhotels Excelsior Management, Hotel Management
Dear Mark, Thank you for your review of Starhotels Excelsior. We are glad you enjoyed the location and our amazing staff. We hope to have you back soon. Kind Regards
5 out of 5
by A verified traveler

Venice in October

Posted Oct 15, 2017 on Hotels
Our experience was amazing. Very good hotel, excellent location, very good breakfast. Everything was perfect.
Comment from Hotel Management
Oct 25, 2017 by FHM Contri Andrea, Hotel Management
Dear Guest, thank you for taking the time to share your feedback about your recent stay at Starhotels Excelsior-Bologna. We are glad to hear you enjoyed your stay with us and we are looking forward to welcoming you back soon. Kind Regards The Starhotels Excelsior Management
4 out of 5
Recommended
for Everyone
by A verified traveler

4 day city break in bologna

Posted Oct 15, 2017
Pros: good Location. hotel clean and staff welcoming
Cons: Milk for tea ,coffee in room.
Location: 10 min walking distance to historic centre. Across the street from main train station but no noise. Airport bus stops across the road at station.
Hotel in an excellent location, easy walking distance from historical sites of town which was very interesting and beautiful. Would recommend both this Hotel and Bologna for a city break
Comment from Hotel Management
Oct 25, 2017 by ., Hotel Management
Dear Guest, thank you for your feedback - we are glad to hear you enjoyed our stategic location and that overall you liked your recent stay with us. We really hope to have you back soon. Warm Regards The Starhotels Excelsior Management
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 5, 2017
Very good experience. Easy check in and check out. Nice room and bed. Breakfast can be more diversified. No outlet around bedside though which is a bit weird and not convenient.
Comment from Hotel Management
Oct 25, 2017 by ., Hotel Management
Dear Guest, thank you for taking the time to share your feedback about your recent stay at Starhotels Excelsior-Bologna. We are glad to hear you enjoyed your stay with us and we are looking forward to welcoming you back soon. Kind Regards The Starhotels Excelsior Management