Ratings based on 471 Verified Reviews

3.4 out of 5
60% of guests recommend
3.6 Room cleanliness
3.8 Service & staff
3.5 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler

Okay for economy stay

Posted Jul 24, 2017
Pros: The rooms were clean.
Cons: The 'hot breakfast' was lame. The stairwells and elevator smelled.
Location: Location is good and close to the bypass. Two western stores for souvenir shopping and two restaurants within walking distance. But there are other ho
The experience was a mismatch with he hotel name–'Quality'. The front desk staff member was very nice and accommodating. The lobby is very small, as is the breakfast area. This is a small hotel–2 floors. We had a group of 13 people in for a conference. The doors seemed paper thin as you could seem to hear everything in the hallway. There is no place for groups to meet or hang out. We were in the hotel lobby at 945pm, just getting back from a meeting. We were talking and carrying on when the front desk clerk said to quiet down that people were sleeping. This was a reasonable request (though the way it was said wasn't well received), but there are no alternatives in the hotel. Our group would stay somewhere else next time.
5 out of 5
by Rebecca

Nice time

Posted Jun 12, 2017 on Hotels
Staff was very helpful and friendly. The air conditioning was out in the elevator and hall other than that everything was great.
Comment from Hotel Management
Jun 17, 2017 by Dan, Hotel Management
Dear Rebecca, Thank you fro taking the time in letting us know how we are doing during your stay. We hope to see you soon. Best Wishes, Melissa
5 out of 5
by Kathryne

Good stay.

Posted May 29, 2017 on Hotels
I will definitely be back.
Comment from Hotel Management
Jun 13, 2017 by Dan, Hotel Management
Dear Kathryne, Thank you for taking the time in letting us know how we are doing during your stay. It was a pleasure seeing you and we hope to see you soon. Best Wishes, Melissa AGM
4 out of 5
by JAZMINE

Posted May 23, 2017 on Hotels
Comment from Hotel Management
May 25, 2017 by Dan, Hotel Management
Dear Jazmine, Thank you for taking the time in letting us know how we are doing during your stay. We use all feedback that is given to us by our guest as training tools for our staff. We hope to see you soon. Best Wishes, Melissa Baker
3 out of 5
Recommended
for Families
by A verified traveler

Nice for the price.

Posted May 16, 2017
Pros: Big rooms
Cons: More towels
Location: Close to places to eat and shopping.
Very nice area and easy to find. Rooms were nice size and clean.
Comment from Hotel Management
Jun 13, 2017 by Assistant General Manager, Hotel Management
Dear Guest, Thank you for taking your time in letting us know how we are doing during your stay. We hope to see you soon. Best Wishes, Melissa
5 out of 5
by A verified traveler

Posted May 16, 2017 on Hotels
Comment from Hotel Management
Jun 13, 2017 by Dan, Hotel Management
Dear Guest, Thank you for your feedback on how we are doing. We hope to see you soon. Best Wishes, Melissa AGM
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 11, 2017
When I book my hotel I accidentally only booked one night and not 3 so I had to make a different reservation for the other two nights and I thought it was going to be a nightmare. It wasn't at all!!!! They kept me in the same room when I checked in and told them about the 2 different reservation and the only thing they had to do was really key the room.
Comment from Hotel Management
Jun 13, 2017 by Assistant General Manager, Hotel Management
Dear Erin, Thank you for letting us know how we are doing during your stay. Our staff works very hard to meet the needs of every guest. We look forwarded to seeing you soon. Best Wishes, Melissa
1 out of 5
by A verified traveler from VA

One of the worst hotels.

Posted May 5, 2017 on Orbitz
This place smells bad. They cancel existing reservation without even giving prior notice and charge you with an excess price. The manager is really rude, doesn't care about customers. I would not suggest this place to anyone. And if you are planning on extended stay, it's not really worth paying any additional costs.
Comment from Hotel Management
May 11, 2017 by Dan, Hotel Management
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
1 out of 5
by Kassey

Posted Apr 24, 2017 on Hotels
Comment from Hotel Management
May 11, 2017 by Dan, Hotel Management
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
3 out of 5
Recommended
for Everyone
by A verified traveler from florida

Good for the price

Posted Apr 8, 2017
The elevator have a weird odor so we used the stairs every time the beds where very uncomfortable. The area must be a transient area cause we got hit up from a few different panhandlers
Comment from Hotel Management
Apr 10, 2017 by FOM, Hotel Management
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Augusta Kakubo Front Office Manager Quality Suites 9188589625