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Reviews of Best Western Inn & Suites Rutland-Killington

2.5 out of 5
Best Western Inn & Suites Rutland-Killington
5 Best Western Place, Rutland, VT

Reviews

8.8

Excellent

Rating 10 - Excellent. 500 out of 981 reviews" "
Rating 8 - Good. 349 out of 981 reviews" "
Rating 6 - Okay. 82 out of 981 reviews" "
Rating 4 - Poor. 35 out of 981 reviews" "
Rating 2 - Terrible. 15 out of 981 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Jia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a great place to stay on a ski trip.
Stayed 2 nights in Mar 2024
Response from Lisa Jajack on Mar 26, 2024
We appreciate your time to leave a review, and a sweet comment.

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Would stay here again!
Stayed 2 nights in Jan 2024
Response from Lisa J on Mar 20, 2024
Thank-You for the opportunity to make you a loyal Best Western customer. We are truly a gem hidden in plain sight. Look forward to the next trip. If you like the outdoors...Try the summer months, amazing things to do hike, bike, kayaking, canoeing, or jut relaxing lake side. If you have a motorcycle we have some great back roads if you like to just get lost in the outdoor scenic beauty.

10/10 Excellent

Christopher

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Booked a night here last minute after a day so amazing at Killington that we had to stay for another ride day. When we got there found out they were at capacity and the room shouldn’t have been listed, but as we were leaving the manager Stephen chased us down to let us know someone had cancelled 5 minutes ago and he could give us their room. He went above and beyond to make sure we were taken care of and for that we’re so grateful!! Stephen was so helpful and kind, ask him about the books he’s written when you check in!!
Stayed 1 night in Mar 2024
Response from Lisa J on Mar 20, 2024
We appreciate your time and review Christopher. Weekends can be a bit cray so close to Killington mountain. Glad that you had the opportunity to get to know Steven, he is an amazing soul. Look forward to the next time you come and stay.

8/10 Good

Ashkei

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place close to pico.
Stayed 2 nights in Mar 2024
Response from Lisa J on Mar 13, 2024
Thank-You Ashkei,We appreciate you staying with us and enjoying the convenience of the proximity to Pico and Killington Ski areas. Keep us in mind for the next ski trip *Okemo is a great family mountain also, save that for the next visit, see you again soon.

6/10 Okay

Maria

Traveled with partner
Shirt staffed. Person at desk speeded through introduction. Nothing in room of nearby food places to order for delivery, nearby sites
Stayed 2 nights in Feb 2024
Response from Lisa J on Mar 13, 2024
Hello Maria,We sometimes forget that "personal" touch that we are known for, gets overlooked when we are busy. We are sorry that you felt that way, never our intention. We do hope that your overall stay was nice, and you'll come again.

6/10 Okay

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Lisa J on Mar 1, 2024
Much appreciated that you stayed with us Carlos.

10/10 Excellent

Eric, North Kingstown

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice suite with large common living area…living room, kitchen, dining table. A very large room with two queen beds. Included breakfast was very good. Kept me full all day!
Stayed 2 nights in Feb 2024
Response from Lisa J on Mar 1, 2024
Thank-You eric,We appreciate that you liked the suite set up, it really is like my 1st apartment only bigger.

10/10 Excellent

Stephanie

Stayed 1 night in Feb 2024
Response from Lisa Jajack on Mar 26, 2024
Thank-You Stephanie,We appreciate you.We hope to see you again soon.

8/10 Good

John, Doylestown

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were pleasantly surprised with how nice this property was. Instead of a single building there are a series of smaller building holding about 8 units per building. Decent breakfast. The room was clean and had everything we needed.
Stayed 1 night in Feb 2024
Response from Lisa J on Mar 1, 2024
Hello John,We appreciate your thoughtful and positive review, We appreciate that wonderful guests like you stay with us.Looking forward to your next arrival.

10/10 Excellent

Julie

Liked: Staff & service, amenities, property conditions & facilities
The location was convenient for skiing. I was able to take a short drive to restaurants and shopping. Staff members were helpful and pleasant Rooms are very clean and beds are comfortable. Good value
Stayed 1 night in Feb 2024
Response from Lisa J on Mar 1, 2024
Thank-You Julie, we appreciate your kindness and time to leave a review. We are that hidden gem.;-)

4/10 Poor

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
The people next door were so loud until midnight I called the desk & he said quiet time was at 10:00 pm
Stayed 1 night in Feb 2024
Response from Lisa J on Feb 5, 2024
Good Morning Richard,I am so very sorry that others were so impactful in a negative way, we are happy to offer a gift certificate that you could use in the future. Please reach out and we'll make it right.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
M
Stayed 1 night in Feb 2024
Response from Lisa J on Feb 5, 2024
Thank-You Robert,We appreciate you taking time to leave a ranking. It is greatly appreciated. Take Care.

10/10 Excellent

Christopher

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the convenience and value of this hotel. We also loved the complimentary breakfast. The staff looked after it and were very friendly. This place is really great for a simple ski trip to Killington.
Stayed 2 nights in Jan 2024
Response from Lisa Jajack on Jan 31, 2024
We are thankful that all our hard work doesn't go un noticed. We appreciate you kindness. You are a breath of fresh air. We hope that you'll stay with us on the next adventure back in the 802;-)

6/10 Okay

Miray, Kirkland

Disliked: Staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Lisa Jajack on Jan 31, 2024
Looks like we could have done a little better. We appreciate that you stayed with us and we'll look forward to the next stay.

10/10 Excellent

Roman

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Good stay for the money
Stayed 1 night in Jan 2024
Response from Lisa Jajack on Jan 31, 2024
Much appreciated Roman,We are glad that you stayed with us and that you took time to leave a review.

10/10 Excellent

Russell

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best: the wonderful friendly staff, breakfast and afternoon cookies. Worst: the kitchen knife needs sharpening (and that's the worst I can come up with)
Stayed 3 nights in Jan 2024
Response from Lisa Jajack on Jan 31, 2024
We thank you Russell for your ups and downs of the review.You are the Best;-)

10/10 Excellent

Thomas

Traveled with group
Liked: Cleanliness, staff & service, amenities
Property appears to be aging. Noise level in above room was noticeable. Bathroom needs a thorough cleaning and regrouting.
Stayed 1 night in Jan 2024
Response from Lisa Jajack on Jan 31, 2024
Thank You Thomas,We appreciate you input and candor. I will share this with my team. We are glad that you shared your experience, without honest feedback we can't make it better.

10/10 Excellent

Carolina, West Hempstead

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great premises. Loved the breakfast and the staff was great. I will definitely return.
Stayed 3 nights in Jan 2024
Response from Lisa Jajack on Jan 31, 2024
We are looking forward to your return. Have a great day and keep spreading the positivity.

10/10 Excellent

Carolina, West Hempstead

Stayed 1 night in Jan 2024
Response from Lisa Jajack on Jan 31, 2024
You are the Best Carolina, we are very thankful for guests like you. All our Blessings.

8/10 Good

Thor, Reading

Stayed 2 nights in Jan 2024
Response from Lisa Jajack on Jan 31, 2024
Thank-You Thor,We appreciate your ranking, we are glad you enjoyed your stay.See you on the next adventure in Vermont.

10/10 Excellent

Ewelina

Liked: Cleanliness
Stayed 2 nights in Dec 2023
Response from Lisa Jajack on Jan 8, 2024
Hello Ewelina,We thank-you for rating our property, and look forward to the next visit.

8/10 Good

Eunyoung

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Although the exterior and various facilities were old, the staff were friendly and nice. However, there was no soundproofing at all, so the footsteps upstairs were very loud.
Stayed 3 nights in Dec 2023
Response from Lisa Jajack on Jan 8, 2024
So very sorry for the slight issues that you had for the impressions you have of our aesthetics, we still appreciated you staying with us, and hope that you'll stay again.

8/10 Good

Svetlana

Stayed 2 nights in Dec 2023
Response from Lisa Jajack on Dec 31, 2023
Thank-You Ms. Svetlana, we are so very glad you stayed with us and gave a a positive rating. We hope you'll return again soon.Happy New Year, all our blessings for a prosperous 2024.

8/10 Good

Zenaida

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are pleasant, the place is cozy and quiet.
Stayed 4 nights in Dec 2023
Response from Lisa Jajack on Dec 31, 2023
Thank-You Zenaida,We appreciate your time and rating of our property.

8/10 Good

Eric

Liked: Cleanliness, staff & service
Mildew smells in room
Stayed 1 night in Dec 2023
Response from Lisa Jajack on Dec 31, 2023
We are so very sorry about the underlying smell, can you pleas let us know the room number so I can follow up to make sure there isn't a bigger issue. All my blessings to you and your family for 2024.

10/10 Excellent

Karla

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, friendly staff. We had an issue in the bathroom and they took care of it immediately! We will be back.
Stayed 2 nights in Dec 2023
Response from Lisa Jajack on Dec 25, 2023
Thank-You Karla,We appreciate that you took time to review us. We are sorry you had an issue, I'm glad the staff took immediate action. We hope you have a wonderful holiday season.

10/10 Excellent

Linxiang

Liked: Cleanliness, staff & service, property conditions & facilities
Love it. Will be back soon.
Stayed 4 nights in Dec 2023
Response from Lisa Jajack on Dec 25, 2023
Thank-You Linxiang, We appreciate that you took time to review us. We hope you have a wonderful holiday season. Looking forward to you returning.

10/10 Excellent

barbara, Gainesville

Stayed 1 night in Dec 2023
Response from Lisa J on Dec 25, 2023
Thank-You Barbara,We appreciate that you took time to review us. We hope you have a wonderful holiday season.

10/10 Excellent

Becky

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable. Friendly front desk staff. Comfortable king sized bed and good pillows.
Stayed 1 night in Dec 2023
Response from Lisa Jajack on Dec 25, 2023
You are the Best Becky,We appreciate your kindness keep spreading it. One of those thing that isn't bad to spread. ;-)

10/10 Excellent

Dhruti

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff was super helpful and kind throughout the stay. We had some changes to our reservation and they accommodated without any trouble. I would definitely stay here again if I’m visiting the area!
Stayed 3 nights in Nov 2023
Response from Lisa Jajack on Dec 25, 2023
Thank-You Dhruti,We appreciate that you took time to review us and gave some important feedback and for that we are thankful. We all like to treat each and every guest with respect, and understanding and hope it's how we get treated when we travel. We hope you have a wonderful holiday season.

10/10 Excellent

John

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Lisa Jajack on Nov 15, 2023
Thank-You so very much, You are amazingly kind. Happiest of Holidays.

10/10 Excellent

Susan

Traveled with partner
We loved the cleanliness of the property how the rooms were maintained and the staff were wonderful
Stayed 3 nights in Oct 2023
Response from Lisa J on Nov 2, 2023
You are the Best Susan. Your kindness greatly appreciated.

10/10 Excellent

David

Business traveler
Liked: Staff & service, amenities, property conditions & facilities
Jessica is very pleasant and very helpful as well as nice there. Were workers working outside and one went in my room before I checked in and use the bathroom and didn’t flush the toilet but other than that it was a great property.
Stayed 1 night in Oct 2023
Response from Lisa J on Nov 2, 2023
You re very perceptive David, Jessica is a great addition to our already wonderful staff. I have no words about the bathroom, who does that? Mom didn't do a good job.

2/10 Terrible

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Lisa J on Nov 2, 2023
Hello Pam,I am sorry for whatever the issues were that you experienced while staying here. Please reach out if you would like to discuss further. 802-773-33200

8/10 Good

Peggy

Liked: Cleanliness
Stayed 1 night in Oct 2023
Response from Lisa J on Nov 2, 2023
Greatly Appreciated Peggy. You are the Best

8/10 Good

Mark

Stayed 1 night in Oct 2023
Response from Lisa J on Dec 25, 2023
Thank-You Mark,We appreciate that you took time to review us. We hope you have a wonderful holiday season.

10/10 Excellent

susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Lisa Jajack on Oct 23, 2023
Hello Susan,We are glad you stayed with us & we appreciate you taking time to leave a review and ranking.

10/10 Excellent

Raymond

Stayed 1 night in Oct 2023
Response from Lisa Jajack on Nov 15, 2023
Hello Raymond,Thank-You for the rating, we appreciated you staying with us. we sure hope you'll return soon.

10/10 Excellent

dawn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place
The room was very spacious and had everything you would want. The bed and pillows were comfy and had a nice area to walk the dogs.
Stayed 1 night in Oct 2023
Response from Lisa J on Nov 2, 2023
You are the Best Dawn, Stay you awesome self. We love out 4 legged family members, or as I like to call mine my fur baby.

8/10 Good

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Very different layout of property making each room feel very private. Updating needed for sure but rooms were clean and comfortable.
Stayed 1 night in Sep 2023
Response from Lisa Jajack on Oct 23, 2023
Happy Monday Karen,We are glad the appreciated the different layout of our property. We are for sure not that typical box hotel vibe.We wish you health, happiness, and wealth.

10/10 Excellent

KATHERINE, Downingtown

Stayed 1 night in Oct 2023
Response from Lisa J on Nov 2, 2023
We appreciate you being so kind and positive Katherine, keep spreading the kindness. Great Karma coming your way.

10/10 Excellent

Marsha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Lisa Jajack on Oct 23, 2023
Hello Marsha,We appreciate you staying with us, you are the best.

6/10 Okay

Marty

The beds in our room were really small and there is no elevator to the second floor so we had to carry our luggage upstairs.
Stayed 1 night in Oct 2023
Response from Ash on Oct 10, 2023
Thank you for taking the survey! The beds are doubles as stated in our standard rooms. Sometimes booking directly with the property is key so you have a true idea of what your expectations should be. We hope you enjoyed Vermont. .

10/10 Excellent

Raymond

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Ash on Oct 9, 2023
We are so glad you enjoyed your stay!!

10/10 Excellent

Sylvia T.

Stayed 1 night in Oct 2023
Response from Lisa J on Nov 2, 2023
Good morning Sylvia,We thank-You for staying with us then, leaving a review and rating, much appreciated.

6/10 Okay

ERIC

Stayed 1 night in Oct 2023
Response from Lisa J on Nov 2, 2023
Thank-You Eric,We appreciated that you took time to leave a rating.

10/10 Excellent

Lacie

Stayed 2 nights in Sep 2023
Response from Ash on Oct 9, 2023
We are so glad you enjoyed your stay!!

8/10 Good

James

Traveled with family
Great staff. Pretty run down property
Stayed 2 nights in Sep 2023
Response from Lisa J on Oct 3, 2023
Thank-You James, We appreciate you kind words about the staff. Not really sure what the specifics would be for run down?

10/10 Excellent

Rob

Stayed 1 night in Sep 2023
Response from Lisa Jajack on Oct 23, 2023
We thank-you Rob,Taking time to review us then leaving the rating that you did. We appreciate you. Stay Happy, Healthy, and Kind.

8/10 Good

Didier

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel
It was ok
Stayed 1 night in Sep 2023
Response from Lisa J on Sep 28, 2023
Thank-You Didier,We appreciate you staying with us.