Terrace/patio

Reviews of Killington Mountain Lodge, Tapestry Collection by Hilton

3.5 out of 5

Reviews

7.2

Good

Rating 10 - Excellent. 310 out of 1000 reviews" "
Rating 8 - Good. 282 out of 1000 reviews" "
Rating 6 - Okay. 195 out of 1000 reviews" "
Rating 4 - Poor. 116 out of 1000 reviews" "
Rating 2 - Terrible. 97 out of 1000 reviews" "

7.4/10

Cleanliness

8.0/10

Staff & service

7.0/10

Amenities

6.8/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

4/10 Poor

Bryan

Liked: Cleanliness
Disliked: Staff & service
My room wasn’t ready until 7pm. Bathroom sink was clogged. Lack of hot water in shower. Bartenders were very nice.
Stayed 1 night in Mar 2024

2/10 Terrible

Kevin

I never went. Could not purchase a lift ticket. Tried for over a half an hour. Kept being told incorrect password. No one to talk to. It's insane that this happened. How hard & complicated can they make buying a Lift Ticket
Stayed 1 night in Mar 2024
Response from Ashley on Mar 27, 2024
We are puzzled you would rank us 1 out of 5. We do not sell lift tickets at our hotel property.

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We been staying here for years , always enjoy our stay. Love the game room and fireplace !!!
Stayed 2 nights in Mar 2024

8/10 Good

Kate

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is nice and the room is nice. Our room even has a skylight which is very nice during the day. However, there is no blind to cover the skylight and it’s so bright in the morning and you won’t be able to sleep in after 7am. And we had a next door Neighbour one night screaming very loud and woke us up.
Stayed 6 nights in Mar 2024
Response from Joe on Mar 18, 2024
Thank you so much for your response! We appreciate your stay and the kind words here at the Killington Mountain Lodge.

10/10 Excellent

Tanner

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from JC on Mar 18, 2024
Thank you for the feedback! We are glad you enjoyed your stay!

10/10 Excellent

Gregory

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
check in staff was excellent and kind
Stayed 1 night in Mar 2024
Response from JC on Mar 16, 2024
Thank you for the kind words! -Killington Mountain Lodge

10/10 Excellent

Llyle

Liked: Staff & service, property conditions & facilities
great place and easy to get too the slopes!!!
Stayed 3 nights in Feb 2024
Response from Killington Mountain Lodge on Mar 16, 2024
We are so glad you had a great time staying here!

6/10 Okay

Caroline

Traveled with family
Liked: Staff & service
Enjoyed the lounge, bartender and billiards table… did not like that both the pool and hot tub were closed without notification… very disappointed after a day of skiing. We were looking forward to soak our aching muscles and were very disappointed that the hot tub was closed for 2 days( the whole time we were there… ) without notice.
Stayed 2 nights in Feb 2024
Response from Ashley on Mar 6, 2024
Apologies for the hot tub being closed. It was overdue for maintenance and those things happen.

6/10 Okay

Brian

Traveled with partner
Liked: Staff & service
The hot tub wasn’t working even though we called ahead to ask. The dead bolt on our room did not work. The breakfast should be included. Even though recently remodeled, the shower was moldy and had hair in it when we arrived. Only one elevator was working. The door on the stairs To the courtyard locked and was not accessible from the outside.
Stayed 3 nights in Feb 2024
Response from Ashley on Mar 6, 2024
When you called ahead, I am sure the hot tub was working. Unfortunately the jets had to be fixed and tub maintenance was needed. The door to courtyard was locked due to hot tub being closed.

6/10 Okay

Kelvin

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Room was nice. Toilet Flush and shower drain was weak. My only major issue was the sneaky $25/person mediocre breakfast buffet that you don't realize you're going to be charged for until you go to leave and get handed a receipt to list your name and room number. There was no warning that they were not offering a complimentary breakfast to guests which was the expectation when booking.
Stayed 2 nights in Feb 2024
Response from JC on Mar 16, 2024
Thank you for staying!

8/10 Good

Michelle

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the pup-friendly policies and staff; proximity to Killington; the chic decor; the large, outdoor hot tub; and the common areas and bar where children, dogs and adults could gather comfortably. We were sad that the indoor pool was closed and that breakfast was $25 extra per adult. There is a small Starbucks stand downstairs in the lobby and a tiny market, which we did not visit. Beds were comfortable and we had no issues with noise. (The smell of bacon in the morning did effectively wake up the pup and ergo us, though. :) Small exercise room, but we didn't need it as we spent our days skiing. Note: They may be understaffed right now. We had cleaning service on one day of our stay, but not on the others. This wasn't a huge deal to us, but I suspect it may be an issue for many others.
Stayed 3 nights in Feb 2024
Response from JC on Mar 16, 2024
The Killington Mountain Lodge thanks you for staying with us!

4/10 Poor

Ashley

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Hot tub was cold , indoor pool out of service
Stayed 2 nights in Feb 2024

4/10 Poor

Brittney

Disliked: Property conditions & facilities
Stayed 3 nights in Feb 2024

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Checked in from Tuesday to Thursday while skiing in Killington. It was perfect. Outdoor hot tub was great. Buffet breakfast was excellent
Stayed 2 nights in Feb 2024

10/10 Excellent

Steven

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hot tub needs to be allowed for late check ins
Stayed 1 night in Feb 2024

8/10 Good

Masashi

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Jan 2024

10/10 Excellent

William

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent value on the Killington Road, close to the ski slopes. Plenty of parking, and the entire facility was recently rehabilitated.
Stayed 3 nights in Jan 2024

10/10 Excellent

jeremy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient and clean
Stayed 1 night in Jan 2024
Response from Kyle Cocchi on Feb 2, 2024
Thank you for staying with us!

10/10 Excellent

Jesse

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Dec 2023

10/10 Excellent

Lauren

Stayed 1 night in Jan 2024

2/10 Terrible

Molly

Stayed 1 night in Jan 2024
Response from Joe on Mar 28, 2024
If there are any specific details you'd like to share or if there's anything we can do to make things right for you, please don't hesitate to reach out to us directly. Your satisfaction is our priority, and we want to ensure that your next experience with us exceeds your expectations.

10/10 Excellent

Edward

Traveled with family
Liked: Cleanliness, staff & service, amenities
Stayed 3 nights in Jan 2024
Response from Kyle Cocchi on Feb 2, 2024
Thank you for staying with us!

6/10 Okay

Holly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

Corrine

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed here multiple times and I love how clean this place is. One thing that was unpleasant however was that we were given one of those rooms with a door that could open into the room next to us if we were traveling with a bigger group. This door made it literally feel like the random people next to us were in the room with us. They must’ve been drunk because they were being so loud and were throwing up which was VERY unpleasant to hear. I was also woken up by them at 5:50AM. My boyfriend was also not happy that there was a skylight in the room directly over the bed with no shade on it as this woke us up due to the sun shining in our eyes. Not the best experience. We got stuck another night because of the snow storm but decided to stay somewhere else for the night.
Stayed 1 night in Jan 2024

4/10 Poor

Constantinos

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This used to be a great hotel. Recently was bought by Hilton and the lack of management is obvious everywhere. They have hired clueless kids that cannot get the job done. Food at the breakfast area runs out and cannot be renewed even if there are only 2 to 3 tables to manage. The area of the lounge is kept without heat, and you need your ski jacket to tolerate the cold inside the hotel common areas (bar, billiard area). They have only one person to service and clean all the hotel rooms every day. If you look under the sink, there is accumulated filth. They used to have a shuttle that facilitated the transfer to the ski area. That’s gone. The hotel is in a great location, but it’s going downhill fast
Stayed 3 nights in Jan 2024

10/10 Excellent

Sydney

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff was very kind. Coffee bar attendant was slightly off putting, would love the self serve coffee instead.
Stayed 3 nights in Jan 2024

10/10 Excellent

Milos

Stayed 2 nights in Dec 2023

10/10 Excellent

jeremy

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If going to killington very 3 minute drive to mountain
Stayed 1 night in Dec 2023
Response from Kyle Cocchi on Feb 2, 2024
Thank you for staying with us!

6/10 Okay

Verified traveler

Traveled with family
Liked: Room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Mariah

Traveled with family
Liked: Cleanliness, staff & service
Good hotel. In the Process of fixing up so some things that are not in service. Seems like the property owners are putting a lot of work into revamping it.
Stayed 3 nights in Dec 2023

8/10 Good

Radoslaw

Stayed 2 nights in Dec 2023

8/10 Good

Brittany

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Good stay in killington
Overall this is the perfect hotel stay. Close to the hill, and near a lot of restaurants and bars. The hotel is very cute, the rooms were large and the hot tub was great. Also a lot of open area to hang out and play pool. Only thing we didn’t like was that after asking to have our room cleaned no one ever came.
Stayed 2 nights in Dec 2023

4/10 Poor

Candace

Stayed 2 nights in Dec 2023

2/10 Terrible

Michael

Traveled with family
Stayed 2 nights in Dec 2023

10/10 Excellent

sam

Stayed 1 night in Nov 2023

10/10 Excellent

JENNIFER, CAMDEN

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was beautiful and clean! The hotel desk clerk Jess was awesome!
Stayed 1 night in Nov 2023
Response from Ashley on Dec 2, 2023
We are thrilled you enjoyed your stay!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Ash on Nov 11, 2023
We are so glad you enjoyed your stay. Come back and see us again!

6/10 Okay

Julie

Traveled with family
Liked: Room comfort
A Two Star Experience wrapped in a 4 star package
The grounds and building were impressive but the overall experience was marginal at best. After a long day of travel, my wife and I arrived to a room that was clean but a bathroom that had obviously been recently used and was a mess. A manager cleaned the bathroom promptly and apologized. Then, the TV didn’t respond to the remote control which required another trip to the front desk. It turned out that the remote in the room was for an entirely different make of television. This issue was resolved but was a second oddity of this room. The next day, we enjoyed a nice continental breakfast, a big plus. Unfortunately, we discovered that there was no continental breakfast or even free coffee available for the rest of our stay. On one of the mornings, we attempted to get coffee at the Starbucks stand but the attendant couldn’t be found. Should I even mention that the entrance was blocked by trucks for a film crew? It made for a very pleasant unload. Maybe that is petty but those trucks lingered there the evening of our arrival and were still there the next morning. I realize that a late October is not in season but not by much. Perhaps the facility is vastly better during the prime time.
Stayed 3 nights in Oct 2023
Response from Ashley on Nov 9, 2023
Thank you for taking the time to respond. We did have a film crew from Discovery here and apologies for it being cumbersome. We hope you will visit us again once all renovations are complete.

8/10 Good

Gertrude

Traveled with partner
Liked: Cleanliness, amenities
Needed some updates
Stayed 1 night in Oct 2023
Response from Ash on Nov 2, 2023
Thank you for taking the time to respond to the review. The updates are coming along great!!

2/10 Terrible

Mark

Stayed 2 nights in Oct 2023
Response from Ashley on Nov 27, 2023
so sorry your stay was a 1 out of 5

8/10 Good

Sandra, Waipahu

Traveled with family
Liked: Cleanliness, staff & service, amenities
we had no water one morning when we woke up. toilet could not flush. basin had no water to wash up
Stayed 1 night in Oct 2023
Response from Ashley on Oct 28, 2023
We apologize for the renovations and that you were not made aware before booking. We hope you will visit us again when renovations are complete!

8/10 Good

Tamara

The property is beautiful and the staff was very helpful with suggesting dinner options in the area.
Stayed 1 night in Oct 2023
Response from Ashley on Oct 28, 2023
Thank you for taking the time to say such wonderful things about us. We hope to see you again soon!

4/10 Poor

Ekaterina

Disliked: Cleanliness, property conditions & facilities
The pool isn’t working and there is no breakfast, even though it said that it’s included. Checked in to the room and found socks behind the curtains.
Stayed 2 nights in Oct 2023
Response from Ashley on Oct 28, 2023
We apologize for the renovations and that you were not made aware before booking. We hope you will visit us again when renovations are complete!

10/10 Excellent

Joselito

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property to stay in!
Stayed 1 night in Oct 2023
Response from Ashley on Oct 28, 2023
Thanks so much for the feedback. So glad you enjoyed your stay with us!

10/10 Excellent

Mary, West Point

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommend, especially to see the fall colors!! Beautiful hotel, large rooms and kind staff!
Stayed 1 night in Oct 2023
Response from Ashley on Oct 28, 2023
Thank you for the kind words about our hotel! So glad you enjoyed your stay .

10/10 Excellent

Sachin

Traveled with group
Liked: Cleanliness, staff & service, room comfort
Our stay at Killington Mountain Lodge was extremely comfortable. I liked the amenities. The rooms were clean and the breakfast was really good. I would definitely consider staying here in the future.
Stayed 1 night in Oct 2023
Response from Ashley on Oct 28, 2023
Thank you for the wonderful things you said about our property. Please visit us again!

10/10 Excellent

Anne L, North Salt Lake

Stayed 1 night in Oct 2023
Response from Ashley on Oct 28, 2023
We are glad you enjoyed your stay! Come see us again.

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Ashley on Oct 28, 2023
So glad you enjoyed your stay! Come back and see us soon.

6/10 Okay

Jusy

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Ashley on Oct 28, 2023
So glad you enjoyed your stay! Come back and see us soon.

8/10 Good

Kenneth

Traveled with partner
Liked: Property conditions & facilities
Disliked: Cleanliness
Gave it a 4/5 because it is a nice hotel and was a decent price when we stayed. Cleanliness left something to be desired. The shower had mold and mildew all around the base and lower part of the walls. When I brought it up, it seemed inconsequential to the young lady working the front desk. No apology, no consideration on the charge, just that she would let someone know. I’ve stayed at lesser hotels and been treated better.
Stayed 1 night in Jul 2023
Response from Ashley on Oct 28, 2023
Thanks so much for taking the time to leave a review. Apologies that our staff member was inattentive to your needs. She is no longer with us.