Ratings based on 1,186 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
95% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler from Indianapolis

Great bones

Posted Jan 28, 2016
I've stayed at this property several times and the beds are the only lack luster variable. The last one I had sloped to the middle. Other than that it is a fantastic travel experience.
Comment from Hotel Management
Feb 4, 2016 by HotelMgmt, Hotel Management
It's great to hear you had a fantastic experience here with us. However, it's our hope that our guests are completely satisfied with their stay, so we are disappointed to hear that you didn't find the bed comfortable. Thank you, and please stay again.
4 out of 5
Recommended
for Everyone
by A verified traveler

Wonderful Stay-cation

Posted Jan 25, 2016
Pros: Room
Cons: Breakfast Buffet
Me and my wife had a wonderful weekend stay at the Chase. Room was very will decorated, my wife loved it. the Kind bed was comfortable. only a few negatives, the mini fridge didn't work so our leftover food we had went bad. they did replaced it once we called to notify them but that one didn't work either. I took it as they don't want you to use it. Had the breakfast buffet in Cafe Eau. first time was pretty good. Second day was pretty bad. Seems like we were at a different restaurant. for $20 not really worth it. Over all we had a wonderful time. And we're already planning to go back.
Comment from Hotel Management
Feb 4, 2016 by HotelMgmt, Hotel Management
It was a pleasure to have had you here for your staycation! We’re delighted that you had an enjoyable stay and that you were impressed with your room. We regret that you were disappointed in our breakfast, and we apologize for the mini refrigerator. Thank you, and we can't wait to welcome you back.
4 out of 5
Recommended
for Couples
by A verified traveler

Night at the theater.

Posted Jan 24, 2016
Pros: Location.
Cons: Updates.
Location: Lots of dining and close to entertainment.
Close to the Fabulous Fox. Enjoy neighborhood walks.
Comment from Hotel Management
Jan 26, 2016 by HotelMgmt, Hotel Management
We appreciate your review, and it's great to hear that our location in the heart of St. Louis was a bonus to your visit. It would be a pleasure to welcome you back to The Chase Park Plaza!
5 out of 5
Recommended
for Everyone
by A verified traveler

Great

Posted Jan 23, 2016
The staff was very friendly and the rooms were very nice and clean! Enjoyed my stay would stay again!
Comment from Hotel Management
Jan 26, 2016 by HotelMgmt, Hotel Management
How wonderful to hear you had an enjoyable stay and that you found your guest rooms clean and to your liking! Our staff loves to make sure our guests feel welcomed, and they will appreciate your kind mention. Thank you, and we can't wait to welcome you back again!
4 out of 5
Recommended
for Everyone
by A verified traveler from Philly

A gem in St Louis

Posted Jan 23, 2016
I really didn't have any grand expectation before traveling to St Louis and staying at the Chase Park Plaza. I really think this hotel a beautiful place and in good proximity to everything. its kind of cool that there is a movie theatre within the facility. If I venture to St Louis again this hotel would be my place to stay.
Comment from Hotel Management
Jan 26, 2016 by HotelMgmt, Hotel Management
Hearing you say our hotel is a gem in St. Louis is such a sweet compliment, thank you! We are pleased your stay exceeded your expectations, and we look forward to welcoming you back to The Chase Park Plaza!
5 out of 5
Recommended
for Everyone
by A verified traveler from Milwaukee

This is a beautiful hotel in a great location.

Posted Jan 22, 2016
Pros: The hotel has many amenities with in the hotel like 3 restuarants, lounge bar, great fitness space, spa, movie theater. the staff was great and always
Location: Great area lots to do in walking distance. Restaurants, shops, zoo, museums, etc...
I was in St. Louis for work and this hotel was recommended by the client because it had so much stuff within walking distances. I was there for 4 nights and found plenty for great restaurants to eat in.
Comment from Hotel Management
Jan 26, 2016 by HotelMgmt, Hotel Management
Thank you for your high praise, and we are delighted you had a fabulous stay! It's great to hear that our prime location and array of amenities made your stay so enjoyable. Everyone here at The Chase Park Plaza can't wait to welcome you back!
5 out of 5
Recommended
for Everyone
by A verified traveler from New Harmony, In.

Loved the deco styling & proximity to things

Posted Jan 21, 2016
Excellent overall. Only thing I found a bit odd was the fact that the check out times wasn't posted on the website or in the room... Had to call the front desk and inquire about it.
Comment from Hotel Management
Jan 26, 2016 by HotelMgmt, Hotel Management
We are thrilled to hear you loved the decor and ambiance of our grand hotel! We regret that our team failed to point out the check-out time during your visit and we hope it wasn't too much of an inconvenience. Thank you, and we would love to welcome you back for another excellent stay!
3 out of 5
Recommended
for Everyone
by A verified traveler from Evanston,IL

An Ageing Dowager

Posted Jan 21, 2016
Pros: Staff
Cons: The physical plant.
Property needs to be remodeled, renovated, and rejuvenated. The hotel is a "grand old lady" that needs a makeover to compete effectively in today's competitive lodging environment. For the most part, the staff tries hard to overcome the hotel's physical shortcomings and, mostly, succeeds. Great location. If the owners are truly serious about reclaiming this beautiful icon, they should get on with it.
Comment from Hotel Management
Jan 26, 2016 by HotelMgmt, Hotel Management
We appreciate and value your feedback and regret that your stay didn't impress you. Your comments regarding our appearance will be forwarded to our management team as we are always looking to improve. Thank you for mentioning our dedicated staff, and we hope we can welcome you back again.
5 out of 5
Recommended
for Everyone
by A verified traveler from St Louis

Great escape from the rat race

Posted Jan 20, 2016
What a treat the Chase is. Best location and a staff that goes above and beyond.
Comment from Hotel Management
Jan 26, 2016 by HotelMgmt, Hotel Management
Thank you so much for your high praise and kind compliments to our staff! It's good to get away from the hustle and bustle, and we're pleased you chose us for some relaxation. We can't wait to welcome you back again to The Chase Park Plaza!
5 out of 5
Recommended
for Couples
by A verified traveler from ohio

Great hotel in St. Louis

Posted Jan 19, 2016
Pros: Great location, staff, and amenities. Can even catch a movie in their theaters.
Cons: Could use new towels. Stayed in a suite and towels are pertty thin with holes in some.
Location: Great hotel close to Forest Park, museums, zoo, and walking trails. Only 10 minutes from downtown activities. Check out Euclid Avenue restaurants an
In town to visit family. Took in a Blues Hockey game, Art Museum at Forest Park, great restaurants, and even saw a just released movie at the hotel.
Comment from Hotel Management
Jan 26, 2016 by HotelMgmt, Hotel Management
It's terrific that you were able to do so much during your visit to St. Louis, and we're glad our prime location was a key factor. We appreciate your feedback on our towels, and we will certainly look into replacing them. All of us at The Chase Park Plaza is looking forward to your next visit!