Ratings based on 18 Verified Reviews

3.1 out of 5
50% of guests recommend
3.1 Room cleanliness
3.4 Service & staff
3.1 Room comfort
2.7 Hotel condition
Expedia Verified Reviews
4 out of 5
by DAVID

Happy stay

Posted Jul 20, 2017 on Hotels
The Queen Room that we stayed is quite big and tidy. A happy stay.
Comment from Hotel Management
Jul 22, 2017
Dear Mr David We are very happy if you are happy, we await for your next arrival with a more exciting experience. Thank you very much and always success. Best regards, Slamet Supriyanto
3 out of 5
by A verified traveler

Posted May 30, 2017 on Hotels
Friendly Staffs, helpful, average breakfast menus, more to local tastes, room space excellent but interior and bathroom looks old, location in malioboro and very convenient for shopping and 20minutes to Airport. If you're not fussy customer, you will love this place.
Comment from Hotel Management
Jun 16, 2017
Dear Sir/madam Thank you for coming to our hotel, we appreciate your input, make our hotel better than before, and we await your next arrival. Thank you very much. Best regards, Slamet Supriyanto
3 out of 5
by A verified traveler

Hotel needs some upgrade as rooms are old

Posted May 2, 2017 on Hotels
Location was good but room is rather old and dusty. Water basin was not working properly. The only plus point is the good location.
Comment from Hotel Management
Jun 16, 2017
Dear Sir/madam We apologize for the inconvenience, we will remedy the existing deficiencies to get better, thanks for your feedback, and very valuable to us, we look forward to coming back with a more enjoyable experience. Thank you very much. Best regards, Slamet Supriyanto
4 out of 5
by Awa from Jakarta

Strategic hotel

Posted Jun 2, 2014 on Hotels
It was a nice stay in this hotel, even though it' s look like a very old hotel, but had good breakfast. Clean and large room. Location is superb in the center of Jalan Maliboro plenty shops and eateries near by the hotel.
5 out of 5
by A verified traveler from Zurich

Great location and room

Posted Mar 18, 2014 on Hotels
The hotel is perfectly located, 5 min away from the station, 2 min fron shopping mall, really in the center of the city. I felt really comfortable there and would definitely go back if I have the chance! The breakfast was great and the people really helpful. Only little thing, there is no safe in the room, so you have to give your things everytime at the reception.
4 out of 5
by Rodd from Australia - VIC - Melbourne

Posted Jun 10, 2012 on Wotif
Pros: Amaible service
Location: Outstanding
Value: Affordable; Service: Outstanding;
2 out of 5
by A verified traveler

Perfecte locatie

Posted Nov 16, 2017
Locatie is perfect, alleen kamer heeft wat onderhoud nodig en tijd voor vernieuwing.
1 out of 5
by Jurgen

Diep en diep triest. Af te raden voor iedereen.

Posted Aug 15, 2017 on Hotels
Het hotel wilde pertinent niet onze boeking uitvoeren als We niet extra gingen betalen voor onze dochter. Dit terwijl we een familiekamer met extra bed hadden geboekt. Dit stond ook zo in de reservering. Uiteindelijk ons geld teruggeëist en een ander hotel opgezocht.
Comment from Hotel Management
Aug 19, 2017
Dear Sir Jurgen Van Raamsdonk, we apologize for the inconvenience before, we inform you that the reservation of Deluxe room for 9-12 August 2017 excluding extra bed price, we ask Expedia which the payment of father only for room and not including extra bed. You are requested to call Expedia upon request from Expedia but you are not welcome, our officers work on the order of booking, while extra beds are newly requested and unpaid on Expedia, so our officers ask for extra bed payment to you. That is the explanation from us, hopefully can help and we are waiting for him with a better experience, for more information, our father invite to contact the Expedia, according to the message from Expedia. Thanks and always success. Best regards, Slamet Supriyanto
4 out of 5
by Upit Retno

Posted Jul 11, 2017 on Hotels
Comment from Hotel Management
Jul 15, 2017
Kepada Yth: Ibu Upit Retno Dengan hormat, Terima kasih atas kedatangannya di Hotel Mutiara Malioboro Yogyakarta, semoga Ibu Upit Retno mendapatkan pengalaman yang indah selama menginap di hotel kami dan selama berkunjung di Yogyakarta. Kami tunggu kedatangan berikutnya dengan pengalaman yang lebih seru lagi. Terima kasih dan sukses selalu. Hormat saya, Slamet Supriyanto
1 out of 5
by Simon

Kecewa

Posted Jul 8, 2017 on Hotels
Pelayanannya sangat mengecewakan.
Comment from Hotel Management
Jul 15, 2017
Kepada Yth: Bp.Simon Dengan hormat, Kami mengucapkan banyak terima kasih atas kedatangannya di Hotel Mutiara Malioboro Yogyakarta, sekiranya ada pengalaman yang kurang berkenan, kami mohon maaf yang sebesar-besarnya, sudilah kiranya bapak untuk memberitahu kekurangan dari kami, sehingga masukan bapak akan sangat berharga dan membantu dalam meningkatkan mutu dan pelayanan dikemudian hari. Sekali lagi mohon maaf dan terima kasih atas responya, kami tunggu kedatangan Bapak Simon selanjutnya. Terima kasih. Hormat saya. Slamet Supriyanto