Lobby

Reviews of Plaza Sao Rafael Hotel

3.5 out of 5
Plaza Sao Rafael Hotel
Avenida Alberto Bins, 514, Centro Historico, Porto Alegre, RS

Reviews

8.4

Very Good

Rating 10 - Excellent. 279 out of 627 reviews" "
Rating 8 - Good. 227 out of 627 reviews" "
Rating 6 - Okay. 73 out of 627 reviews" "
Rating 4 - Poor. 35 out of 627 reviews" "
Rating 2 - Terrible. 13 out of 627 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Denise

Stayed 4 nights in Mar 2024
Response from Gerência Geral on Mar 27, 2024
Agradecemos pela escolha do Plaza para sua hospedagem e pela avaliação que nos ajuda a conhecer a percepção dos clientes.Esperamos que possa retornar para aproveitar mais de nossa hospitalidade e dos atrativos da cidade de Porto Alegre.

10/10 Excellent

Kelly

Liked: Property conditions & facilities
.
Stayed 1 night in Dec 2023
Response from Gerência Geral on Jan 30, 2024
Muito bom quando temos feedbacks como o seu, obrigada. Esperamos que possa retornar para curtir, ainda mais, de Porto Alegre e de nosso Hotel.

10/10 Excellent

Khawaja

Stayed 1 night in Oct 2023
Response from Gerência Geral on Jan 30, 2024
Obrigado por sua avaliação e pela escolha do Plaza, esperamos revê-la, em breve.

10/10 Excellent

carla

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente hotel
Stayed 2 nights in Nov 2023
Response from Gerência Geral on Nov 30, 2023
Agradecemos pela escolha do Plaza para sua hospedagem e por demonstrar sua satisfação através dessa gentil avaliação. Esperamos que possa retornar. Será uma alegria para toda a equipe.

10/10 Excellent

Joseph

Stayed 2 nights in Aug 2023
Response from Gerência Geral on Aug 24, 2023
Agradecemos por dedicar seu tempo para nos avaliar, muito importante os feedbacks de nossos clientes. Toda equipe agradece sua nota 10, uma alegria e honra para todos e espera poder receber nova visita.

8/10 Good

Andres

Stayed 3 nights in Aug 2023
Response from Gerência-Geral on Aug 14, 2023
Agradecemos por dedicar seu tempo para nos avaliar, muito importante os feedbacks de nossos clientes. Toda equipe agradece e espera poder receber nova visita.

10/10 Excellent

Stella

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
Friendly staff at reception made us feel welcome. Rooms are ok in need of updating. Nice breakfast.
Stayed 1 night in Jul 2023
Response from Gerência Geral on Jul 31, 2023
Thank you very much for choosing our Hotel and for the kind evaluation. The entire team thanks you and looks forward to seeing you again.

10/10 Excellent

Stella

Stayed 1 night in Jul 2023
Response from Gerência Geral on Jul 31, 2023
Agradecemos por ter estado conosco e por sua avaliação. Toda equipe agradece e espera revê-la, em breve, para aproveitar mais de Porto Alegre e de nossa infraestrutura e serviços.

8/10 Good

Alberto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel
Stayed 3 nights in Apr 2023
Response from Gerência-Geral on May 15, 2023
Obrigada por sua avaliação, por ter escolhido o Plaza para sua hospedagem e por dedicar seu tempo para registrar sua percepção, estamos agradecidos.

10/10 Excellent

San san

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023

10/10 Excellent

andrea

Stayed 1 night in Jan 2023
Response from Gerência-Geral on Jan 20, 2023
Agradecemos por dedicar seu tempo para nos avaliar, muito importante os feedbacks de nossos clientes e pela nota 10!. Toda equipe agradece e espera poder receber nova visita.

4/10 Poor

Jose Mario

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
There were no bell boy to take my luggage upstairs to the my bedroom. I had two large Samsonite bags plus hand luggage, and I had to do it myself with an airport trolley. It seems that all bell boys have been fired during the pandemia lockdown and new ones have not hired yet. It caused me a lot of trouble.
Stayed 1 night in Sep 2021

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, location, clean gym, pool competitive prices
Stayed 7 nights in Jun 2021

8/10 Good

Alessandro

Business traveler
Liked: Cleanliness, staff & service
Stayed 1 night in May 2021
Response from Gerência Plaza SR on May 14, 2021
Agradecemos por sua avaliação e pela escolha do Plaza para sua hospedagem.

6/10 Okay

Verified traveler

Stayed 1 night in Jan 2020
Response from Gerência Plaza São Rafael on Feb 11, 2020
Agradecemos pela escolha do Plaza São Rafael para sua hospedagem e pela avaliação que nos permite conhecer sua percepção.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Nov 2019
Response from Gerência Plaza São Rafael on Nov 19, 2019
Agradecemos sua avaliação e sua escolha! Esperamos ter nova visita sua!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service
Better than anticipated. Clean comfortable and good bar and restaurant
Stayed 1 night in Oct 2019
Response from Gerência Plaza São Rafael on Oct 23, 2019
Thank you for your kind evaluation. Come back soon.

2/10 Terrible

Verified traveler

Stayed 1 night in Jul 2019
Response from Gerência Plaza São Rafael on Jul 17, 2019
Agradecemos seu feedback e lamentamos que não tenhamos atingida sua expectativa.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Jun 2019
Response from Gerencia on Jul 1, 2019
Obrigada pelo contato e interesse.

10/10 Excellent

Verified traveler

Stayed 3 nights in Jun 2019
Response from Gerência on Jun 26, 2019
Obrigada

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities
Hi the hotel is getting old need a restauration asap. The people on the parking was a mess when a lot of people were leving at the same time. Wasn't prepare for the lot of occupancy during COPA AMERICA and they should be as this is a know event.
Stayed 3 nights in Jun 2019
Response from Gerência on Jul 2, 2019
Thank you for staying at Plaza São Rafael and for giving us your feedback regarding our services. Justifying failures is not part of our philosophy as a company, so, we apologize for having failed to meet your expectations. Please be sure all your comments are being reviewed along with our higher management so that we can work on improvements in order to deliver a positive memorable experience the next time you are with us. We thank you for your constructive criticism that helps us to monitor the quality of our services in order to achieve our main goal, total guest satisfaction. We hope to see you again soon and to be able to offer you the service you deserve and expect. We are at your service should you have any further questions or concerns. Have a great week! Best regards,

6/10 Okay

Verified traveler

Traveled with family
Disliked: Staff & service, amenities
Beds extremely hard, not enough towel, ac doesn’t work very well, old carpet.
Stayed 3 nights in Jun 2019
Response from Gerência on Jul 2, 2019
Thank you for staying at Plaza São Rafael and for giving us your feedback regarding our services. Your constructive criticism helps us to monitor the quality of our services in order to achieve our main goal, total guest satisfaction. We hope to see you again soon and to be able to offer you the service you deserve and expect. We are at your service should you have any further questions or concerns. Have a great week! Best regards,

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Great location, in the old city center. Friendly staff.
Stayed 1 night in Jan 2019
Response from Gerência Plaza São Rafael Hotel on Jan 11, 2019
Agradecemos sua avaliação. Ficamos felizes com retornos como o seu! Esperamos receber, novamente, sua visita.

8/10 Good

Gustavo

Liked: Cleanliness, staff & service, room comfort
Good hotel
Very good breakfast
Stayed 3 nights in Nov 2018
Response from Gerência Plaza São Rafael Hotel on Jan 11, 2019
Obrigada por sua visita e pelo gentil review! Volte, em breve!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and tidy. Good position for restaurants and only 20 minutes from airport
Stayed 1 night in Sep 2018
Response from Gerência PSR on Sep 15, 2018
We appreciate your feedback. Thank you and come back soon.

6/10 Okay

Verified traveler

Liked: Cleanliness, room comfort
Stayed 2 nights in Aug 2018
Response from Gerência Plaza São Rafael on Aug 11, 2018
Agradecemos sua avaliação e a escolha de nosso Hotel para sua hospedagem.

4/10 Poor

Taylor, Texas

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Let me start with the good. Check in was fast. The lobby of the hotel is really pretty and builds expectations for the room which it could not live up to. The room was large but the carpet in the room had seen better days as well as the beat up 1970’s furniture. The bedding was nice and the sheets and pillows were very clean. The bathroom is not visually appealing and the corner shower sprays water all over the floor. The toilet has a very strong flush that threw water on the floor. Also you hear the constant sound of other toilets above and next to your room flushing. The 2 worst things were the overnight staff and the nonexistent WiFi. If you need to be connected to the internet for business or entertainment (and who doesn’t) avoid this place at all costs! When it worked it’s best I could read 2 emails between the WiFi dropping out. At its worst there was no signal at all for many long stretches. I called to complain but nothing changed. The 2nd big problem I had was with night staff trying to order room service. There are no restaurants in walking distance at night so I thought I would order room service. The hotel had no one in room service or the front desk who spoke English. The menu (which I had to go to the front desk to get) was in Portuguese and English so you would think they could take an order in English. Wrong! 5 phone calls 3 visits to my room from 3 different people who could not take an order in English and 2 Hours later went to bed hungry.
Stayed 2 nights in Jul 2018
Response from Gerência Plaza São Rafael on Aug 7, 2018
Agradecemos seu feedback que nos permite reavaliar alguns pontos de nossos serviços. Agradecemos pela escolha de nosso Hotel e pela gentileza em nos repassar sua impressão.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2018
Response from Gerência Geral Plaza São Rafael on Jul 28, 2018
Agradecemos seu review e sua presença no Hotel! Esperamos lhe receber em outras oportunidades.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2018
Response from Gerência Plaza São Rafael Hotel on Jun 24, 2018
Agradecemos sua presença e sua avaliação. Esperamos uma nova visita!

10/10 Excellent

Toshikazu

Liked: Cleanliness, property conditions & facilities, room comfort
Great stay
Nice hotel. I don't recommend to walk around the hotel in the evening.

8/10 Good

Shengqiang

Liked: Cleanliness, property conditions & facilities, room comfort
the hotel is really so-so! breakfast in the hotel is really not so good,no choice!

2/10 Terrible

Manuel , Peru

Liked: Cleanliness
Disliked: Staff & service
Bad place to Be in Porto Alegre
This is the lowest point, on my trip to Brazil, this hotel accommodation, just RUIN, my vacations, we enter the hotel, after a near 5 hours overnight trip from Lima, and arrive the hotel near 8am in the morning, very very tired, just to let know by the staff that we can only enter the room at 2pm, then i realize that the staff try to charge me half day hotel rate, on my side, couples hire rooms and they provide the room just immediate , i have to take my car drive to a coffee shop, and wait for another 2 or 3 hours, to come back the hotel, with my small 5 years old girl extremely tired. THANK YOU. if this is Hospitality, you should show your staff how to do their work. on the che have an early flight back to lima, so i have to left the hotel room at 3 am in the morning, the previous night i ask front desk to pay my account, (overseas card, sometimes have troubles )the front desk staff told me its no posible, so i need to do it at 3am, and of course the payment fails, i try to explain the front desk staff that i need to catch my flight , and i just get the best feedback from a front desk guy, he menage me to call the POLICE, in front of my family, THANK YOU AGAIN!!!, i have an extra cash to pay, just to get rip off with the exchange rate. no wonder, was the same rude guy at the checking.

4/10 Poor

Karyn, Ottawa

Liked: Cleanliness
Disliked: Property conditions & facilities
Over rated
Stayed for 1 night for business. Arrived at 11PM was sent to the wrong floor. There are two parts to the hotel: a 4 star and and 3 star. I got the 3 star wing. The room was clean but the bathroom installations must date to the early 1990s or 1980s. The shower head was broken. The mini bar made a terrible noise all night.

10/10 Excellent

Brani, Chicago

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Very friendly and professional stuff. Good service. Big room.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Maria, Los Angeles, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location in the center
Wonderful breakfast buffet! Wish they served until 10:30. Get there early, hot foods like bacon go fast.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good hotel
excellent hotel but not so good surroundings, old and little mess

8/10 Good

Magelan, NYC

In the middle of city Center. Hotel needs facelift
Hotel was a bit dated. Gym was great and so was pool. Rooms need some work. Carpets are worn out.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Sao Rafael, very good experience.
EXcellent hotel

6/10 Okay

Traveler

Liked: Cleanliness, staff & service

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities
World Cup
Of the several overpriced hotel I used during the World Cup, this was the nicest. Comfortable room with good breakfast.

8/10 Good

wineismylife, Arlington, Texas USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Central location, good facilities
Central location. Clean facilities. Pretty much up to date. Nice historical touches. Good amenities. You'll need to take a short taxi ride to most nicer restaurants for dinner on the north side.

4/10 Poor

C0nfrense traveler

Liked: Cleanliness
Disliked: Staff & service
Too many problems and very poor service
The staff were not courteous or helpful, even though a significant number of problems generated on their end. For example, they had no record of my reservation, even though I had a receipt showing I had already paid in full. They acted like they couldn't help me, and I thought I would have to sleep in the lobby since it was a holiday when I checked in and there was nothing else open in the area. I had to get my travel agent involved (costly phone bill), and the issue was not resolved until close to my departure, 5 days later. Horrible and scarry since I was an international traveler who did not speak the language.

6/10 Okay

M, USA

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness
Downtown hotel, nice, excellent breakfast!
Extremely crowded at check-in; reserved room type not available. Gave me a suite--very nice. The service was not up to the level expected. The bathroom was not as clean as it should have been.

4/10 Poor

Andrey K, Salt Lake City

Liked: Cleanliness
Disliked: Room comfort
very thin walls
Hard to fall asleep as very thin walls- can hear people talking in adjacent rooms. Location is in a questionalbe part of downtown- near the bus station. Food was good and breakfast was included. Internet also included in price, quality of internet service was above average.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Room comfort

10/10 Excellent

Jenn, Reeders, PA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome breakfast! The hotel was very clean and the staff was pleasant and helpful.

8/10 Good

Brian, England

Liked: Cleanliness, property conditions & facilities
Good hotel city centre- enjoyed the gym
Nice hotel in the city centre. Enjoyed the gym /pool and free Internet No complaints

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mario's Brazilian Experience
it was a nice experience and close to to the markets and shopping district.

6/10 Okay

Steve, Chicago

Liked: Cleanliness, staff & service
Well-run hotel that could use an upgrade
This hotel has some nice features, including friendly staff, good service, a fairly large gym on the top floor with a view, a lap pool, and a well-stocked breakfast buffet. But the rooms are a bit spare and could benefit from remodeling. The location is in an uninteresting part of the old downtown.