Ratings based on 186 Verified Reviews

4.1 out of 5
64% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler

Great stay

Posted Nov 23, 2016 on Hotels
Nice hotel. I don't recommend to walk around the hotel in the evening.
4 out of 5
by A verified traveler

Posted Sep 26, 2016 on Hotels
the hotel is really so-so! breakfast in the hotel is really not so good,no choice!
1 out of 5
by A verified traveler from Peru

Bad place to Be in Porto Alegre

Posted Aug 22, 2016
Pros: Facilities, are average, the area isn't good, and seems not so safe to walk around.
Cons: i don't know if it posible to improve the common sense of people, not all travelers, arrive at the same time, and this kind of hotel attitude.
Location: Location, its not good,
This is the lowest point, on my trip to Brazil, this hotel accommodation, just RUIN, my vacations, we enter the hotel, after a near 5 hours overnight trip from Lima, and arrive the hotel near 8am in the morning, very very tired, just to let know by the staff that we can only enter the room at 2pm, then i realize that the staff try to charge me half day hotel rate, on my side, couples hire rooms and they provide the room just immediate , i have to take my car drive to a coffee shop, and wait for another 2 or 3 hours, to come back the hotel, with my small 5 years old girl extremely tired. THANK YOU. if this is Hospitality, you should show your staff how to do their work. on the che have an early flight back to lima, so i have to left the hotel room at 3 am in the morning, the previous night i ask front desk to pay my account, (overseas card, sometimes have troubles )the front desk staff told me its no posible, so i need to do it at 3am, and of course the payment fails, i try to explain the front desk staff that i need to catch my flight , and i just get the best feedback from a front desk guy, he menage me to call the POLICE, in front of my family, THANK YOU AGAIN!!!, i have an extra cash to pay, just to get rip off with the exchange rate. no wonder, was the same rude guy at the checking.
2 out of 5
by A verified traveler from Ottawa

Over rated

Posted Jun 21, 2016
Pros: Great breakfast. Clean room.
Cons: Either charge less for this type of room or renovate the older rooms.
Location: Don't go out at night. It is quite dangerous.
Stayed for 1 night for business. Arrived at 11PM was sent to the wrong floor. There are two parts to the hotel: a 4 star and and 3 star. I got the 3 star wing. The room was clean but the bathroom installations must date to the early 1990s or 1980s. The shower head was broken. The mini bar made a terrible noise all night.
5 out of 5
for Everyone
by A verified traveler from Chicago

Nice hotel

Posted Apr 28, 2016
Pros: Room size, bed, and bedding. Excellent Service
Location: Explore downtown.
Very friendly and professional stuff. Good service. Big room.
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Dec 17, 2015 on Hotels
4 out of 5
for Everyone
by A verified traveler from Los Angeles, USA

Great location in the center

Posted Oct 19, 2015
Wonderful breakfast buffet! Wish they served until 10:30. Get there early, hot foods like bacon go fast.
5 out of 5
for Business Travelers
by A verified traveler

good hotel

Posted Jun 14, 2015
Pros: food, fitness room,
Location: not so good, but still recommend because of good hotel
excellent hotel but not so good surroundings, old and little mess
4 out of 5
for Everyone
by A verified traveler from NYC

In the middle of city Center. Hotel needs facelift

Posted Apr 19, 2015
Hotel was a bit dated. Gym was great and so was pool. Rooms need some work. Carpets are worn out.
5 out of 5
by A verified traveler

Hotel Sao Rafael, very good experience.

Posted Mar 29, 2015 on Hotels
EXcellent hotel