Ratings based on 1,152 Verified Reviews

4.4 out of 5
92% of guests recommend
4.6 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Manchester

Stylish hotel, great location

Posted Apr 13, 2018
Pros: location, stylish
Location: shopping, restaurants, culture
Stylish, hotel well located overlooking the coast, and a few minutes walk to main shopping area and restaurants. On my first evening I ate in the hotel's rooftop restaurant - excellent service and delicious food. Sadly the weather prevented me using the rooftop pool, but the views from there are stunning. Highly recommended.
Comment from Hotel Management
Apr 19, 2018 by Hotel AC Málaga Palacio , Hotel Management
Dear Mr Peter, Thank you for sharing your experience at the AC Hotel Malaga Palacio. We are happy you enjoyed your stay with us and that the facilities and service experience were what you expected and deserve. With a spirit to serve, we take great pride in exceeding your expectations. Our roof top Terrace really allows to see an awesome panoramic of Málaga and harbor. It is really nice to see you got the chance to visit it and taste our standout dishes with a high quality. your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service. It was a pleasure to have you stayed with us. Please also feel free to contact me next time you are in Malaga and I will be more than happy to arrange your stay with us. Best regards, Hotel AC Málaga Palacio
4 out of 5
Recommended
for Everyone
by A verified traveler from Derbyshire

Weekend birthday trip

Posted Apr 9, 2018
Our second stay in this lovely hotel in excellent location. Friendly staff, very clean and would recommend.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 5, 2018
Great location, nicely renovated and clean rooms.
Comment from Hotel Management
Apr 13, 2018 by Eva Rivas, Hotel Management
Dear guest. Thank you for sharing your experience at the AC Hotel Malaga Palacio through Expedia. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. Your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service. Thank you for staying at the AC Hotel Malaga Palacio and we hope you choose to stay with us again whenever your travel needs bring you back to Málaga. Best regards
5 out of 5
Recommended
for Everyone
by A verified traveler from N Ireland

Good hotel in excellent location

Posted Mar 26, 2018
We stayed 4 nights and were given a lovely room with sea view.My husband’s birthday was also acknowledged with a cake. Staff were friendly and helpful and hotel has everything you need for a city break. Location is first class, beside the cathedral and the taxi rank and airport bus stop are just outside the hotel. Roof top bar offers fantastic view although it was closed for a few days due to the stormy weather.
Comment from Hotel Management
Mar 31, 2018 by Hotel Ac Málaga Palacio. , Hotel Management
Dear Ms Patricia. Thank you for sharing your experience at the AC Hotel Malaga Palacio through Expedia. We appreciate your loyalty and we are happy you enjoyed your stay with us and that the facilities and service experience were what you expected and deserve. With a spirit to serve, we take great pride exceeding your expectations. Our roof top Terrace really allows to see an awesome panoramic of Málaga and harbor. It is really nice to see you got the chance to visit. Did you have the chance to dine with us there? We are proud of our various menu that we change twice per year, keeping our Standout dishes. . Your feedback is integral to our ability to continue to improve our service. Thank you for staying at the AC Hotel Malaga Palacio and we hope you choose to stay with us again whenever your travel needs bring you back to Malaga. Best regards, Hotel Ac Málaga Palacio.
5 out of 5
Recommended
for Everyone
by A verified traveler from Ontario, Canada

Perfect

Posted Mar 24, 2018
I would highly recommend this hotel, it is in a great location, the staff are excellent, cleanliness is great, food is wonderful.
Comment from Hotel Management
Apr 2, 2018 by Hotel Ac Málaga Palacio , Hotel Management
Dear Ms Lisa, Thank you for sharing your experience at the AC Hotel Malaga Palacio through Expedia. We appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in exceeding your expectations. Our aim is to satisfy all individual needs and to ensure that all our guests will keep a most memorable experience. Your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service. It was a pleasure to have you stayed with us. Please also feel free to contact me next time you are in Malaga and I will be more than happy to arrange your stay with us. Your sincerely, Hotel Ac Málaga Palacio.
5 out of 5
Recommended
for Everyone
by A verified traveler from aberdeen

Location location location

Posted Mar 22, 2018
Pros: Location, views, size of room.
Location: Very central, close to old town, cathedral, bars, restaurants, port and beach.
We had a seaview room which was stunning, gorgeous room and spectacular views. There were 15 in our group and we had drinks and a meal in the Terrace restaurant. The terrace certainly has the wow factor and prices were reasonable considering location. Our family and friends had interior rooms which, although identical, were dark and faced onto a wall, none of our group complained though I was disappointed that we were not offered any upgrades, having 7 rooms booked and when I was checking out, the American guy checking in next to me was upgraded to an executive suite - on a Saturday!! Not sure how their policy works, all I know is between us we spent a lot of money there! We all had a great time and the location is perfect, we would all return.
Comment from Hotel Management
Mar 31, 2018 by Hotel Ac Málaga Palacio, Hotel Management
Dear Guest, We appreciate your time in sharing your experience with us. We are happy you enjoyed your stay with us and that the facilities and service experience were what you expected and deserve. Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable. We truly appreciate you sharing your thoughts with us so that we may continue to deliver exceptional service in the future. I will let my colleagues know about your wonderful comments in this review Thank you for staying at the AC Hotel Malaga Palacio and we hope you choose to stay with us again whenever your travel needs bring you back to Malaga. Best regards, Hotel Ac Málaga Palacio.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel in historic district

Posted Mar 20, 2018
Overall a wonderful experience. Hotel staff superb, both bar and rooftop restaurant very pleasant and good food but limited selections. Right at the historic district so easy access to the area.
Comment from Hotel Management
Mar 30, 2018 by Hotel Málaga Palacio. , Hotel Management
Dear Guest, We appreciate your time in sharing your experience with us. We are happy you enjoyed your stay with us and that the facilities and service experience were what you expected and deserve. Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable. We truly appreciate you sharing your thoughts with us so that we may continue to deliver exceptional service in the future. I will let my colleagues know about your wonderful comments in this review Thank you for staying at the AC Hotel Malaga Palacio and we hope you choose to stay with us again whenever your travel needs bring you back to Malaga. Best regards, Hotel Málaga Palacio.
5 out of 5
Recommended
for Everyone
by A verified traveler from Beckenham

Good quality city centre hotel.

Posted Mar 8, 2018
The hotel is centrally located, very close to the cathedral, museums and numerous restaurants and tapas bars. Main bus routes are close by. Our room was large, with a very comfortable bed and tea/coffee making facilities. The staff were polite and helpful. We dined in the hotel restaurant the first evening, enjoying both the food and the fabulous views across the marina. We also enjoyed coffee in the lounge. Overall we were very satisfied with our experience and would stay there again.
Comment from Hotel Management
Mar 30, 2018 by Hotel Ac Málaga Palacio. , Hotel Management
Dear Mr Richard, We appreciate your time in sharing your experience with us. We are happy you enjoyed your stay with us and that the facilities and service experience were what you expected and deserve. Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable. We truly appreciate you sharing your thoughts with us so that we may continue to deliver exceptional service in the future. The location of our hotel really allows you to access all areas of the city easily, main monuments and restaurants. It is really nice to see you got the chance to do so! Thank you for noticing our Terrace , enjoying a high quality food we serve with a breathless view from there. I will let my colleagues know about your wonderful comments in this review Thank you for staying at the AC Hotel Malaga Palacio and we hope you choose to stay with us again whenever your travel needs bring you back to Malaga. Best regards, Hotel Ac Málaga Palacio.
3 out of 5
by A verified traveler

Sparce, unwelcoming.

Posted Mar 7, 2018
Rooms could use some artwork rooms are reminiscent of a school dormitory not a four star hotel. No place to sit in the lobby, odd.
Comment from Hotel Management
Apr 1, 2018 by Hotel Ac Málaga Palacio, Hotel Management
Dear Guest, Thank you for taking the time to share your recent stay at the AC Hotel Malaga Palacio. As a valued guest we see that there is room for improvement based on your feedback. We saw that you rated your overall satisfaction an “3”; however, we also noticed that there were several missed opportunities. I gently inform you that we have our relaxation room a few steps from our reception with comfortable sofas. Please accept our apology for not meeting your expectations during your stay. As we strive to deliver a flawless guest experience, we would love to discuss your areas of concerns further. Whenever you have a moment, feel free to contact us. Sincerely, Hotel Ac Málaga Palacio
5 out of 5
Recommended
for Everyone
by A verified traveler

Location

Posted Mar 6, 2018
Pros: Position
Cons: Hard to say from our first stay.
Good, smooth checking in process reception area clean, modern and "smelt" nice. Very well located close to harbour and centre of Malaga. Great views of the Park from our balcony. Good choice for breakfast would definitely stay again.
Comment from Hotel Management
Mar 30, 2018 by Hotel Ac Málaga Palacio. , Hotel Management
Dear Guest, Thank you for sharing your experience at the AC Hotel Malaga Palacio through Expedia. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. Your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service. Thank you for staying at the AC Hotel Malaga Palacio and we hope you choose to stay with us again whenever your travel needs bring you back to Malaga. Best regards, Hotel Ac Málaga Palacio.