Ratings based on 695 Verified Reviews

3.7 out of 5
73% of guests recommend
4.0 Room cleanliness
3.8 Service & staff
3.8 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Cobham, UK

Well located hotel but would benefit from a refurb

Posted Aug 8, 2017
Well located around a 10 minute walk from Gran Via and the price was reasonable. Public areas of the hotel are modern and clean. Our room was a little dated and in need of an overhaul, particularly the bathroom. And though the room was pretty big, the lack of furniture other than a bed and desk meant the extra space was unusable. So I wouldn't hesitate to visit again for a night or two but would probably look elsewhere for a longer stay
Comment from Hotel Management
Aug 9, 2017 by Customer Care - Celia, Hotel Management
Dear Andrew, Thank you for sharing your review of your recent stay with us. Your comments are highly appreciated, helping us to improve. We look forward to welcome you back soon and better your experience. Sincerely, Customer Care Courtyard by Marriott Madrid Princesa
4 out of 5
Recommended
for Everyone
by A verified traveler from Dubai

Comfortable, spacious, friendly , good location

Posted Aug 7, 2017
Pros: location, spacious rooms, friendly staff
got free upgrades for 2 out of 3 rooms booked !!! nice rooms, good location, friendly staff, not too far from the city centre.
Comment from Hotel Management
Aug 7, 2017 by Customer Care - Celia, Hotel Management
Dear Ram, Thank you for sharing your experience at the Courtyard Madrid Princesa. We hope to welcome you back soon. Best regards, Customer Care Courtyard by Marriott Madrid Princesa
3 out of 5
by A verified traveler

No hotel staff available

Posted Jul 6, 2017
1. My non smoking room would periodically fill up with cigarette smoke.... otherwise the room was fine and the cleaning staff was very nice, competant and helpful. 2. The hotel desk is so understaffed that it is impossible to get assistance like directions, help with booking an excursion or help with getting to the airport. One women refused to call my pre paid shuttle to arrange my pick up time. Said it is not a service of the hotel. I booked it with Expedia! I asked another woman and she dialed and handed me the phone. At least the shuttle worked.
Comment from Hotel Management
Jul 10, 2017 by Customer Care - Celia, Hotel Management
Dear guest, Thank you for sharing your review of your stay at the Courtyard Madrid Princesa. Please accept our apology for all inconvenience. We have shared your comments with our Housekeeping and Front Desk responsible in an effort to improve. We look forward to welcome you back soon and better your experience. Best regards, Customer Care Courtyard by Marriott Madrid Princesa
4 out of 5
Recommended
for Everyone
by A verified traveler from Southminster, UK

Conveniently located hotel with easy access.

Posted Jul 4, 2017
Pros: Polite staff. Do it yourself minibar. Adjacency to El Corte Ingles. Starbucks just down the road. Santander bank close by, as are different metro stop
Cons: Reduce breakfast price. Competitors and local cafes doing it so much better and cheaper.
Location: On Princessa, Main Street that leads into Plaza de Espana & Gran Via easy access. Diploid monument, cable car, Royal Palace alo a short walk.
3 night stay as a first timer in Madrid. Breakfast expensive, and better value found just down the street. On top of an El Cortes Ingles department store so easy for shopping. Metro stops in easy walking distance. Not far to the cable car, Diplod Monument, Plaza de Espana or Royal Palace. Gran Via & famous shopping district 10 mins walk. Room well air conditioned, bathroom (complete with B-day) clean and well supplied. Would definitely use again.
Comment from Hotel Management
Jul 7, 2017 by Customer Care - Celia, Hotel Management
Dear Mike, Thank you for sharing your experience at the Courtyard Madrid Princesa. Your comments are very much appreciated, helping us to improve. We hope to welcome you back soon and better your experience. Best regards, Customer Care Courtyard by Marriott Madrid Princesa
3 out of 5
Recommended
for Everyone
by A verified traveler

Very beatifull view of the city from the hotel

Posted Jun 13, 2017
Pros: It is charming
Cons: the food and the prices of the food
Location: very prety place
Very nice hotel, it has a very pretty view of the city from the hotel
5 out of 5
Recommended
for Couples
by A verified traveler

ES n H

Posted May 28, 2017
Pros: The staff were extremely helpful and the location was good despite the area very little noise
Cons: maybe a bigger bed opportunity to have later check out
Location: easy walking distance to Grand Via, Real Palacio, Playa Major and La Latino Taxi stand outside no issue to get a taxi
All was as expected at the hotel good standard all around. I would have liked a later check out, but unfortunately this was not possible due to how busy the hotel was. Fully understood and no complaints
Comment from Hotel Management
May 29, 2017 by Customer Care - Celia, Hotel Management
Dear ES n H, Thank you for sharing your experience at the Courtyard Madrid Princesa. We have shared your comments with the team in an effort to improve. We hope to welcome you in a near future and better your experience. Sincerely, Customer Care Courtyard by Marriott Madrid Princesa
5 out of 5
Recommended
for Everyone
by A verified traveler

Princesa Madrid a Must

Posted May 22, 2017
I stayed at the Princesa Courtyard (Madrid) for 5 nights in May 2017. I would definitely stay there again in the future. The room was clean, breakfast was great, and the location was so convenient. The subway station was on the corner of the same street of the hotel. The staff were friendly, and having Julia Travel to coordinate day trips was convenient. I think for the price point, this is an outstanding hotel.
Comment from Hotel Management
May 24, 2017 by Customer Care - Celia, Hotel Management
Dear guest, Thank you for sharing your experience at the Courtyard Madrid Princesa. We are happy to know you enjoyed your stay with us. We look forward to welcome you back soon. Sincerely, Customer Care Courtyard by Marriott Madrid Princesa
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 22, 2017
Very poor breakfast for 4 star hotel Room fittings are broken and not fixed. Too pricey for the hotel rooms Staff are courteous and helpful. Hotel location is good.
3 out of 5
Recommended
for Everyone
by A verified traveler from Manila

Beautiful Madrid

Posted May 13, 2017
Pros: Location.
Cons: Please see under " experience ".
Location: Location is central. A Metro station ( subway) is about 50 meters away. There are waiting taxis . An ElCortes Ingless department store and supermarket
The hotel location was good. The staff were generally helpful . However, the room needed improvement. There were two or three bathroom floor tiles which were loose/ coming off which could have caused injury. One chair had a big stain. The carpet has seen better days. All these shortcomings which were noted in our feedback to the hotel didn't matter as we were in a beautiful city (Madrid ) and weren't spending much time in the room. My attempts to cancel my reservation which was made through Expedia were not successful as it was not possible to get through to Expedia after the reservation was made.
5 out of 5
Recommended
for Everyone
by A verified traveler from London

Lovely hotel in ezcellent location!

Posted May 7, 2017
Staff were great, room very nice and clean and luxuriously comfortable. Only spent 2 nights. I wish we could've spent more!
Comment from Hotel Management
May 8, 2017 by Customer Care - Celia, Hotel Management
Dear Hasina, Thank you for sharing your review of your recent stay with us. We are happy to learn you enjoyed your stay. We look forward to welcome you back soon. Best regards, Customer Care Courtyard by Marriott Madrid Princesa