Ratings based on 720 Verified Reviews

3.7 out of 5
71% of guests recommend
4.0 Room cleanliness
3.8 Service & staff
3.8 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Good location

Posted Oct 14, 2017
2 mins walk to the metro station which takes you to many places. 10 mins walk to the centre of the city. Not excellent but OK experience. Rooms were not great but and not modern. Facilities were okayish.
2 out of 5
by A verified traveler

Posted Oct 13, 2017
Very slow reception waited 20 minutes to check in , there systems are Stone Age . Full of tourist coach loads Rooms are barely decorated and don't smell great
2 out of 5
by A verified traveler

Posted Oct 3, 2017
Light was dripping water on arrival. Called to have it fixed but started again through the night and again the second night. Was told it was due to air con but seem very dangerous as the water was coming out of the light fixture
4 out of 5
Recommended
for Everyone
by A verified traveler from New York

Great location

Posted Sep 27, 2017
Pros: It was a full sized hotel
Cons: More elevators
Location: Shopping and entertainment. Not too far from museums
It was easy to access many conveniences such as a suer market and restaurants
Comment from Hotel Management
Oct 4, 2017 by Customer Care - Celia, Hotel Management
Dear Mark, Thank you for your comments. We look forward to welcome you back soon. Best regards,
2 out of 5
by A verified traveler from philadelphia

Very outdated

Posted Sep 24, 2017
It was such an old, outdated hotel with very dsissaponting hotel staff.
3 out of 5
by A verified traveler from i

Not Marriott quality

Posted Sep 23, 2017
Hotel is very antiquated and is in need of upgrading. Disappointed that expedia did not disclose rooms needed carpeting and were quite stained and worn. When I complained to front desk they apologized and said that there were new owners. Breakfast very nice however, but would suggest wait staff slow down and remove the hustle and bustle to much noise cleaning table. Food plentiful on buffet however, could not keep up with items like eggs on buffet. Need to better manage flow of large tour groups rushing to eat to make their buses. As a Marriott Elite member for twenty plus years, the saving grace of this hotel is location.
3 out of 5
Recommended
for Everyone
by A verified traveler from New York, NY

It's alright. Very convenient to all just dated.

Posted Sep 7, 2017
Pros: Location.
Cons: The bed is nothing special. It could be a lot more comfortable.
Location: Lots of great places to eat, close to the touristy part but trains will get you quickly to more authentic areas.
It's not so bad. The room is pretty dated. If your goal is to roam around the city, stay here because it's close to all. You can hear a lot of street noise, even on the 6th floor surprisingly. I live in NYC so that's not so bothersome. Light sleepers would probably hate it.
5 out of 5
Recommended
for Everyone
by A verified traveler from london

Amazing hotel next to restaurants etc

Posted Aug 30, 2017
Pros: Clean rooms Friendly staff Great AC
Location: Close to restaurants Amazing service from staff
Fantastic service from the first day Close to restaurants and shops Great room service
4 out of 5
Recommended
for Everyone
by A verified traveler from Cobham, UK

Well located hotel but would benefit from a refurb

Posted Aug 8, 2017
Well located around a 10 minute walk from Gran Via and the price was reasonable. Public areas of the hotel are modern and clean. Our room was a little dated and in need of an overhaul, particularly the bathroom. And though the room was pretty big, the lack of furniture other than a bed and desk meant the extra space was unusable. So I wouldn't hesitate to visit again for a night or two but would probably look elsewhere for a longer stay
Comment from Hotel Management
Aug 9, 2017 by Customer Care - Celia, Hotel Management
Dear Andrew, Thank you for sharing your review of your recent stay with us. Your comments are highly appreciated, helping us to improve. We look forward to welcome you back soon and better your experience. Sincerely, Customer Care Courtyard by Marriott Madrid Princesa
4 out of 5
Recommended
for Everyone
by A verified traveler from Dubai

Comfortable, spacious, friendly , good location

Posted Aug 7, 2017
Pros: location, spacious rooms, friendly staff
got free upgrades for 2 out of 3 rooms booked !!! nice rooms, good location, friendly staff, not too far from the city centre.
Comment from Hotel Management
Aug 7, 2017 by Customer Care - Celia, Hotel Management
Dear Ram, Thank you for sharing your experience at the Courtyard Madrid Princesa. We hope to welcome you back soon. Best regards, Customer Care Courtyard by Marriott Madrid Princesa