Ratings based on 1,180 Verified Reviews

4.5 out of 5
85% of guests recommend
4.6 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler

Posted May 12, 2018
in room coffee 65 pesos was not expected
5 out of 5
by A verified traveler from San Francisco

Posted May 8, 2018
Great hotel! Everything is within walking distance. The hotel sits right on top of a mini mall. Food was great, the rooms on the 5th floor was great. The staff was great!
Comment from Hotel Management
May 19, 2018 by Mari Paz Martinez I.- General Mgr, Hotel Management
Thanks David for your visit and comments We are glad you had a good stay in our hotel. Sincerely
5 out of 5
by A verified traveler from Las Vegas NV

Posted May 7, 2018
Beautiful hotel. Excellent staff and a delicious buffet!
Comment from Hotel Management
May 19, 2018 by Mari Paz Martinez.-General Mgr, Hotel Management
Thanks for your preference and comments. We are glad you had a nice stay .. Looking foward to have you with us again Sincerely
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice Hotel

Posted Apr 30, 2018
Pros: Amenities were nice and the room was big and spacious.
Cons: Conditioner in me room
Location: On Paseo Montejo so there is shopping, food, museums, everything you could want.
Nice hotel but the mall style shops on the first floor cheapen the look a bit but the hotel was very nice. In the morning I discovered they didn't give me conditioner but I had some left from the last hotel so I used that instead of calling the concierge at 5 am when I had to leave for a flight. All and all it was nice.
5 out of 5
Recommended
for Everyone
by A verified traveler from New Jersey

The best hotel in Merida

Posted Apr 22, 2018
This is a hotel that preseves it’s culture with all modern amenities. It is in my opinion the best hotel in Merida as a property, location and it’s friendly and professional staff. This hotel describes the perfect welcome to Merida, Yucatán.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice Hotel

Posted Apr 20, 2018
Great Location (close restaurants and local amenities) Good Food. Uber friendly.
4 out of 5
Recommended
for Everyone
by A verified traveler from USA

Mexico Hotel

Posted Apr 15, 2018
Enjoyed are Stay , 5 days , Will stay Again in The Future
Comment from Hotel Management
Apr 16, 2018 by Mari Paz Martinez I.-General Mgr, Hotel Management
Thanks for your preference and comments . Looking foward to have you with us again soon We remain
5 out of 5
Recommended
for Everyone
by A verified traveler from Texas

Excellent hotel and very convenient location

Posted Apr 15, 2018
Loved the breakfast buffet with good variety of food. Waiters very attentive. Location close to Paseo de Montejo where you can walk around and with several restaurants in the area. Cleanliness of room and whole hotel premises in excellent condition.
Comment from Hotel Management
Apr 16, 2018 by Mari Paz Martinez I.- General Mgr, Hotel Management
Thanks Felipe for your visit and let us know how was yous stay in our hotel. We are glad to enjoy and we look foward to have you with us again soo Sincerely
5 out of 5
Recommended
for Everyone
by A verified traveler from USA

HOTEL IN MERIDA

Posted Apr 11, 2018
Nice Luxury Hotel, , Safe for Mexico , Good Buffet Breakfast
Comment from Hotel Management
Apr 16, 2018 by Mari Paz Martinez I.- General Mgr, Hotel Management
Thanks Frank for your preference and comments concerning your stay. We are glad to know you had a good stay. Looking foward to have you with us again soon. Sincerely
4 out of 5
by A verified traveler

Posted Apr 1, 2018
Pros: cleanliness & looks of the hotel @ good food.
Cons: have coffee in the some ware in the hotel
Location: its good.
put one of my bags in other room. had no coffee in rooms or lobby for early rises.other than it was very nise
Comment from Hotel Management
Apr 4, 2018 by Mari Paz Martinez I.-General Mgr, Hotel Management
Thanks for your preference and feedback. We are glad you had a good stay in our hotel. We have a coffe machine in each room , downt the TV table. We are sorry you did not see it... Anything you need please dial Cero and our people can help you. Looking foward to have you with us again, Sincerely