Ratings based on 1,972 Verified Reviews

4.1 out of 5
82% of guests recommend
4.3 Room cleanliness
4.1 Service & staff
3.9 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler from USA

Staff was unkind, the roof top pool was amazing

Posted Jun 19, 2018
This was not our favorite hotel experience. (It’s a VIP with Expedia- which is why I booked it.). I thought the front desk staff was rude to me, we had issues getting our room and then they gave me 2 free drinks at the bar, I ordered a coffee and they would let me use the coupon. (And then charged me 6 Euros for the coffee..lol) However the pool and upper deck area is amazing. The room was fine and clean and the location was great for visiting Madrid. I just think you can do better, there are a lot of choices. We travel a lot and I wouldn’t go back to this hotel for the price.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 16, 2018
Excellent hotel in a great central location in Madrid
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Jun 15, 2018
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Jun 14, 2018
5 out of 5
by A verified traveler from Miami

Posted Jun 14, 2018
Excellent location, very clean and comfortable beds, the terrace very good with excellent views to the city, very nice staff
4 out of 5
by A verified traveler

Posted Jun 6, 2018
Nice hotel. Good location. Small toilet.
5 out of 5
Recommended
for Everyone
by A verified traveler from Illinois

Great location and lovely hotel

Posted Jun 6, 2018
We just stayed one night on the way to the Camino de Santiago. But like bed this hotel. Great food downstairs and not too expensive. Our room was upgraded thanks to a VIP status with Expedia.
4 out of 5
by A verified traveler from Tel Aviv Israel

Posted Jun 5, 2018
nice hotel, great location, friendly staff.
5 out of 5
by A verified traveler

Posted Jun 3, 2018
The woman at the desk when we checked in was very helpful, nice and friendly. Excellent service - such a stark contrast to the rude staff at the shops and stores along Gran Via in Madrid.
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Jun 2, 2018