Ratings based on 372 Verified Reviews

4.4 out of 5
98% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Indiana, USA

Pleasant Experience

Posted Oct 3, 2017
Pros: The hotel staff was very friendly and helpful during our visit. The hotel was very clean.
Location: The hotel was very conveniently located near the Alfonso Martinez Metro Station, and to my business meeting / dinner locations.
We enjoyed the visit and the friendly staff. We would certain recommend this hotel to others.
Comment from Hotel Management
Oct 11, 2017 by María Santos, Hotel Management
Dear Don, Thanks a lot for your lovely feedback. We are happy to read you had a nice time with us. Best regards. María Santos Front desk Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Geneva

Excellent hotel

Posted Aug 2, 2017
The hotel is well located, close to lots of restaurants, shops, and a metro station. The staff was very nice and helpful. The rooms were comfortable, clean, and well decorated too! Definitely recommend this place.
Comment from Hotel Management
Aug 4, 2017 by SBA, Hotel Management
Dear Jen, We are proud when we receive a review like yours. We are happy you had a memorable experience with us. Hope to welcome you very soon! Isabel Luna. Guest Experience.
5 out of 5
by Mark

Great location

Posted Jul 6, 2017 on Hotels
Came to Madrid for World Pride and hotel was in a perfect location for us: right at the edge of the action. They had music playing in their courtyard lounge which our window looked down on and it was gay themed and set the tone. It was in close proximity to a metro station with direct line to airport and about a 7min walk to commuter train station direct to airport. Only criticism was price. Could have been a little cheaper but considering its location and our stay during world pride, made sense. Would definitely come back.
Comment from Hotel Management
Jul 13, 2017 by Hotel Petit Palace Santa, Hotel Management
Dear Mark, Thanks a lot for your nice review regarding your last stay with us. We are happy to know you had a nice time during Word Pride and our location and service were optimal for your needs. Thanks for your recommendation. Best regards María Santos Front desk Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from san juan, PR

Posted Jul 5, 2017
Excellent hotel, located close to Chueca, metro stations, Plaza Colon.
Comment from Hotel Management
Jul 6, 2017 by María Santos, Hotel Management
Dear Arturo, Thanks a lot for your kind words about your stay with us. We are happy because you enjoyed our location. Best regards María Santos Front desk Manager
5 out of 5
by Brian

Definitely Recommend!

Posted Jun 5, 2017 on Hotels
Great location by the metro stop, convenient to walk. Only possible drawback for some is the noise till early morning since it's located in a popular square where young crowds hang out. Great room, clean, modern interior and comfortable.
Comment from Hotel Management
Jun 12, 2017 by Hotel Petit Palace Santa, Hotel Management
Dear Brian, Thanks a lot for recommending our hotel. We are glad you enjoyed your stay with us. Best regards María Santos Front desk Manager
5 out of 5
by najla

Perfect

Posted Jun 3, 2017 on Hotels
Amazing was the checking. Nice people! Quickly and easy
Comment from Hotel Management
Jun 12, 2017 by Hotel Petit Palace Santa, Hotel Management
Thanks Najla for your kind review. Best regards María Santos Font desk Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Oxford UK

Great location 25 minute walk to centre.

Posted May 29, 2017
I would definitely stay again. Staff pleasent. Great location. Quite clean rooms. Local bar's and restaurants. Some issues with facilities in room but sorted straight away. Love the hotel.
Comment from Hotel Management
May 29, 2017 by María, Hotel Management
Dear Cynthia, We are glad you had a nice time with us. Thanks a lot for sharing your opinión. Kindest regards María Santos Front desk Manager
5 out of 5
by A verified traveler

Posted May 10, 2017 on Hotels
Comment from Hotel Management
May 17, 2017 by Hotel Petit Palace Santa, Hotel Management
Estimado cliente, muchas gracias por valorar su estancia. Un aludo María Santos Front desk Manager
5 out of 5
by rex

Excellent stay

Posted May 2, 2017 on Hotels
The hotel was amazing quality for the price...very modern and chic in the rooms, yet the entry and staircase showcased the years of history of the building. The bed was comfortable and very spacious for two. The bathroom was beautiful with a big shower, plenty of room for a twosome. The breakfast was also quite good and served until 11:30 a.m. The hotel is near many cafes and close walking distance to the Gran Via and all the attractions.
Comment from Hotel Management
May 17, 2017 by Hotel Petit Palace Santa, Hotel Management
Dear Rex, Thanks a lot for your nice words about your stay with us. We are glad you have enjoyed our hotel and location. Here you have your home when you visit Madrid. Kindest regards Maria Santos Front desk Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Chatsworth California

Really nice hotel close to everything

Posted Apr 29, 2017
Metro about 300 feet from hotel, nice area lots of places to eat
Comment from Hotel Management
May 4, 2017 by sba, Hotel Management
Dear Rita, Thank you for sharing your experience with us. We are glad to know that we enjoy our location. Hope to welcome you very soon! Isabel Luna. Guest Experience.