Ratings based on 361 Verified Reviews

4.4 out of 5
98% of guests recommend
4.7 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Geneva

Excellent hotel

Posted Aug 2, 2017
The hotel is well located, close to lots of restaurants, shops, and a metro station. The staff was very nice and helpful. The rooms were comfortable, clean, and well decorated too! Definitely recommend this place.
Comment from Hotel Management
Aug 4, 2017 by SBA, Hotel Management
Dear Jen, We are proud when we receive a review like yours. We are happy you had a memorable experience with us. Hope to welcome you very soon! Isabel Luna. Guest Experience.
5 out of 5
Recommended
for Everyone
by A verified traveler from san juan, PR

Posted Jul 5, 2017
Excellent hotel, located close to Chueca, metro stations, Plaza Colon.
Comment from Hotel Management
Jul 6, 2017 by María Santos, Hotel Management
Dear Arturo, Thanks a lot for your kind words about your stay with us. We are happy because you enjoyed our location. Best regards María Santos Front desk Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Oxford UK

Great location 25 minute walk to centre.

Posted May 29, 2017
I would definitely stay again. Staff pleasent. Great location. Quite clean rooms. Local bar's and restaurants. Some issues with facilities in room but sorted straight away. Love the hotel.
Comment from Hotel Management
May 29, 2017 by María, Hotel Management
Dear Cynthia, We are glad you had a nice time with us. Thanks a lot for sharing your opinión. Kindest regards María Santos Front desk Manager
5 out of 5
by A verified traveler

Posted May 10, 2017 on Hotels
Comment from Hotel Management
May 17, 2017 by Hotel Petit Palace Santa, Hotel Management
Estimado cliente, muchas gracias por valorar su estancia. Un aludo María Santos Front desk Manager
5 out of 5
by rex

Excellent stay

Posted May 2, 2017 on Hotels
The hotel was amazing quality for the price...very modern and chic in the rooms, yet the entry and staircase showcased the years of history of the building. The bed was comfortable and very spacious for two. The bathroom was beautiful with a big shower, plenty of room for a twosome. The breakfast was also quite good and served until 11:30 a.m. The hotel is near many cafes and close walking distance to the Gran Via and all the attractions.
Comment from Hotel Management
May 17, 2017 by Hotel Petit Palace Santa, Hotel Management
Dear Rex, Thanks a lot for your nice words about your stay with us. We are glad you have enjoyed our hotel and location. Here you have your home when you visit Madrid. Kindest regards Maria Santos Front desk Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Chatsworth California

Really nice hotel close to everything

Posted Apr 29, 2017
Metro about 300 feet from hotel, nice area lots of places to eat
Comment from Hotel Management
May 4, 2017 by sba, Hotel Management
Dear Rita, Thank you for sharing your experience with us. We are glad to know that we enjoy our location. Hope to welcome you very soon! Isabel Luna. Guest Experience.
4 out of 5
by A verified traveler

Posted Apr 27, 2017 on Hotels
Comment from Hotel Management
May 17, 2017 by Hotel Petit Palace Santa, Hotel Management
Dear guest, Thanks for your review. Best regards María Santos Front desk Manager
4 out of 5
by Gnyanesh

Posted Apr 24, 2017 on Hotels
Good location ,Good bathrooms
Comment from Hotel Management
May 4, 2017 by Hotel Petit Palace Santa, Hotel Management
Thank you so much Gnyanesh for sharing your opinion! We are really happy we have enjoyed your stay with us and we really hope to welcome you again shortly. Best regards. Isabel Luna. Guest Experience
5 out of 5
Recommended
for Everyone
by A verified traveler from California

Nice hotel, in a great location

Posted Apr 14, 2017
Pros: Location
Cons: Bathroom cleanness
Location: Its located in Plaza Santa Barbara Lots of good restaurants nearby 15 min walk to Gran Via, Sol, etc.
This hotel was super nice. Plaza santa barbara is busy with lots of restaurants close by. Although there was a lot of noise outside, we could not hear anything in our room (we were at the 4th floor) with the window looking to the plaza. The room was hot when we arrived, but as soon as we turned on the AC it was cool and nice. My only complaint was that the back sink had mold on the bottom, it was fully visible. The location was also nice, 15 min walk to gran via and all touristy places.
Comment from Hotel Management
Apr 17, 2017 by María Santos, Hotel Management
Dear Nata, Thanks a lot for your kind review. We are glad you had a great time with us. Best regards. María Santos Front desk Manager.
4 out of 5
by A verified traveler

Posted Mar 12, 2017 on Hotels
Comment from Hotel Management
Mar 16, 2017 by Hotel Petit Palace Santa, Hotel Management
Thanks for your review. Best regards. María Santos Front desk Manager