Ratings based on 332 Verified Reviews

4.2 out of 5
64% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler from Miami

Great Location but disappointing

Posted Feb 19, 2018
The hotel is located next to a shopping mall and several restaurants which makes it very convenient location, but the corridors of the hotel are not air conditioned and it's quite hot, the rooms require a card to run the AC as well so when you enter the room - it takes it time to cool down, but the worst is that they have a known issues with their toilets - they get clogged very easily. Breakfast is a very varied buffet, and you can always fins something you like the rooms are nice and quite modern The pool is too small and not heated overall, the hotel is nice but too pricey, specially during the Carnaval season
4 out of 5
Recommended
for Everyone
by A verified traveler from Costa Rica

Confotable Hotel

Posted Dec 30, 2017
Pros: The staf and the location
Cons: Everything was ok.
Location: Very close ro the airport and easy to move other place.
The hotel is very well located to travel, by bus or taxi, to most of the tourist places of the city,, besides being very close to the airport. I really recommended it cause the attention of the staff people who works there are very helpful and nice persona with you.
2 out of 5
by A verified traveler from Boston, MA

Not worth the money!

Posted Sep 17, 2017
This hotel is okay only for it's location. Service oa extremely poor and front desk personnel incredibly surly and ineffective. Many better choices for hotels close by, less expensive and with a staff that actually treats you like a valued customer. Sace some money and go to the Blue Tree.
3 out of 5
by A verified traveler

Posted Jun 25, 2017 on Hotels
Average. Room and bathroom were old and small. Bathroom amenities aweful. Beds aweful
5 out of 5
Recommended
for Everyone
by A verified traveler

Love this hotel and the staff

Posted Mar 19, 2017
Friendly people, they even accepted to change my booking without charging fees.
3 out of 5
by A verified traveler

Pack a teaspoon..

Posted Feb 26, 2017
FYI .. there are No teaspoons in the building... seriously. The advertised pool photos are taken at special angles; it is not as glamorous as made out.. the "infinity pool" is actually small.. there is a large glass walled disabled lift... there are ocean glimpses. From my room I had a great view of the concrete in the adjacent car park, a metal silo and a sad housing building that resembled a Correctional Facility. (Photo attached). The hotel felt like it was once used for conventions; it is situated away from the beach.
5 out of 5
by Michael

Posted Feb 23, 2017 on Hotels
Hotel is one of the best in the city. Room spacious and clean.Staff is extremely friendly and helpful. Pool a bit small for the size of the hotel. Not close to any of the beaches but it is located on the waterfront. Great mall across the street.
3 out of 5
by A verified traveler

No guests allowed in your room. Limited wifi.

Posted Feb 22, 2017
They don't tell you when you book online or at check in that No guests are allowed in your room; you will need to read 'the fine print' on the literature left inside your room. A burly security man guards the access to the guest elavators. There is no wifi available other than inside your room; very inconvenient whist waiting in the lobby... especially when you need to book a uber. The towels are stored awkwardly on the narrow ledge under the glass in the bathroom. The "business centre" consists of 2 computers on the mezzanine. Good luck with getting your documents printed by the staff at the front desk vis email.
4 out of 5
by Correia

Good time, ewather and friendly people

Posted Jan 30, 2017 on Hotels
Super good
4 out of 5
by Nicolas

Conveniently located, poor wifi

Posted Jan 21, 2017 on Hotels
Greatly located, right by the ocean, awesome infinity pool, but poor wifi