Ratings based on 640 Verified Reviews

4.2 out of 5
91% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 29, 2017
Nice small hotel. Excellent breakfast. Great location.
Comment from Hotel Management
Jan 1, 2018 by María Monje, Hotel Management
Thank you for your nice feedback!!
4 out of 5
Recommended
for Everyone
by A verified traveler from Sydney

Good location near Prado

Posted Nov 28, 2017
Stayed for 2 nights . Found staff very friendly. Room size reasonable. Location of electrical plugs excellent and internet fast. A very consistent Mercure hotel. Thank you expedia once again for advertising the room sizes in your room booking pages. It takes any surprises out of the equation. On the con side as in most hotels in spain the aircon temp seems to be preset and not adjustable and as in most hotels no kettle is provided . Good location , only 5 mins to Prado and a 20 minute walk to the palace. Would stay here again
Comment from Hotel Management
Jan 1, 2018 by María Monje, Hotel Management
Dear Aus, Thank you for your feedback. We are pleased to inform you that we are changing all our A/C systems and the complete hotel rooms will be updated shortlly. We aprreciate your kind words and truly hope you visit us in the near future. Regards, María Monje Front Office Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 24, 2017
Very central location - able to walk to all of the places we wanted to visit. Staff helpful and friendly.
Comment from Hotel Management
Dec 9, 2017 by MERCURE MADRID CENTRO HOTEL, Hotel Management
Dear Guest, First of all thank you so much for taking your time for this review. We are very happy that you enjoyed your stay in Madrid and liked the hotel and location. Looking forward to welcoming you again. With kind regards, MERCURE MADRID CENTRO HOTEL
3 out of 5
by A verified traveler

great location

Posted Oct 24, 2017
Loved the location, and small-hotel ambience. However, the sound-proofing of rooms is terrible. I was regularly wakened for foot steps and voices from adjoining rooms, and banging of doors.
5 out of 5
by Jim

Posted Oct 16, 2017 on Hotels
Great hotel, excellent location. Lovely city for a family break
Comment from Hotel Management
Dec 9, 2017 by Ana Chivite, Hotel Management
Dear Mr Jim, First of all thank you so much for this wonderful review. Thank you for your kind words and consideration. We are very happy that you enjoyed your time here and liked the hotel and location. I will share your comments with the entire staff. They take great pride in their service efforts. It means so much to our team to hear a review like yours. It will be a real pleasure for us to host you in our hotel again. With kind regards, MERCURE MADRID CENTRO HOTEL
5 out of 5
by Wai Kuen Nelson

Posted Oct 7, 2017 on Hotels
It is s nice hotel in s good area. Walking distance to the centre and Sol. Tons of restaurants nearby
5 out of 5
Recommended
for Everyone
by A verified traveler from boston, MA USA

Lovely hotel across from the Prado

Posted Sep 28, 2017
We loved the proximity to narrow cobbled streets and good restaurants a and also to the Prado and Retiro. Gorgeous friendly city, and easy lovely polished hotel
Comment from Hotel Management
Oct 3, 2017 by María Monje, Hotel Management
Dear guest, Thank you for your kind words about our hotel and its location. We hope you can visit us again! Regards, María Monje Front Office Manager
3 out of 5
by A verified traveler from HK

A SMALL BUT CONVENIENT HOTEL

Posted Sep 11, 2017
Pros: A little.
Cons: to improve noise isolation.
Location: Beutiful museum
IT IS A TRAFFICAL CONVENIENT PLACE, CLOSE TO RAILWAY STATION, AIRBUS ETC. However, the room is too small. As well, it is a little noise.
Comment from Hotel Management
Sep 12, 2017 by Mercure Madrid Centro, Hotel Management
Dear Henry, Thank you very much for taking your time and commenting your stay with us. I am glad to read that you enjoyed our central locations and the sights nearby. Please, accept my apologies for the challenges that you face during your stay with your room. For a future stay, if you consider that your room is not quiet enough, just let Reception know so that we can find an alternative. We hope that you give us a new opportunity to better serve you in the future. Sincerely, Clara García-Jiménez Front Office Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from colorado usa

Fantastic locatiin

Posted Sep 9, 2017
Perfect location at a reasonable price yo experience Madrid centro. It suited all our needs Even gave us a nice bottle of wine
Comment from Hotel Management
Sep 10, 2017 by Mercure Madrid Centro, Hotel Management
Dear Guest, Thank you very much for your great comment after staying with us at Mercure Madrid Centro! I am glad that you enjoyed your stay and we look forward to welcoming you back soon! Sincerely, Clara García-Jiménez Front Office Manager
5 out of 5
Recommended
for Students
by A verified traveler

Posted Sep 4, 2017
I only needed a place to stay for two nights and this was the perfect place for that. Right by the Prado in a very convinient location close to the center of the city. Room is a little small, even for one person, but if you plan to explore the city a lot, that is not a problem at all.
Comment from Hotel Management
Sep 6, 2017 by Mercure Madrid Centro, Hotel Management
Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Madrid Centro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Clara García-Jiménez Front Office Manager