Ratings based on 413 Verified Reviews

4.5 out of 5
92% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler

Posted May 16, 2018
Great location and brilliant staff. Room and bathroom very goid
5 out of 5
Recommended
for Everyone
by A verified traveler

Very nice hotel at a central location

Posted Mar 12, 2018
Pros: Location, clean rooms and excellent customer service
Location: Location is central and within walking distance of many attractions and good restaurants
The hotel is indeed very nice. The lobby is not very flashy or modern looking, but rooms are very comfortable.
Comment from Hotel Management
Mar 13, 2018 by Sara Lopez, Hotel Management
Thank you for your feedback and words. It is great for us to know about your satisfaction and to read that our services reached your expectations. Best regards and see you soon. Sara Lopez Front Desk Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

hotel

Posted Feb 27, 2018
Pros: nice staff, good room, nice breakfast, no english breakfast, good location
Cons: tea making facility's and some bacon,and sausage
Location: most of the things to see was a nice stroll from the hotel. If you want to be in the middle of everything then don't stay at this hotel nice walk away
the hotel looked very nice and the room we had was lovely only thing missing no tea making facility's it was a nice stroll to all the places to see some nice restaurant's close to the hotel.
Comment from Hotel Management
Feb 28, 2018 by María Santos, Hotel Management
Dear Angela, Thanks a lot for your kind feedback and suggestions. Best regards. María Santos Front desk Manager
5 out of 5
by A verified traveler

Posted Feb 1, 2018 on Hotels
Comment from Hotel Management
Feb 6, 2018 by María Santos, Hotel Management
Dear Miroslav, Thanks for your feedback. Best regards. María Santos Front desk Manager
5 out of 5
by A verified traveler

Posted Jan 10, 2018 on Hotels
Comment from Hotel Management
Jan 17, 2018 by María Santos, Hotel Management
Gracias Mauricio por valorar su estancia con nosotros. Un cordial saludo. María Santos Front desk Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from singapore

surrounding is quiet n subway is just 2 mins walk

Posted Dec 20, 2017
Pros: Great ROOM! and able to accommodate 2 kids in the same room. Huge toilet. Glass door could be frosted as the double bedded was just near the toilet
Cons: perfect except toilet toilet to be frosted
Location: great cafe n nearby restaurants
We love the cafe few unit away serving very affordable n great pastry. We had bread toast with tomatoes , olives and salt. It was great!
Comment from Hotel Management
Dec 21, 2017 by María Santos, Hotel Management
Dear Steven, Thanks a lot for your review. We are happy to know you enjoyed your room and stay. Thank you for your kind suggestions. Best regards. María Santos Front desk Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from San Francisco

Loved the hotel. Great breakfast.

Posted Nov 3, 2017
The staff was very friendly. Location was perfect. The breakfast was well worth it. I would definitely recommend this hotel to my family and friends
Comment from Hotel Management
Nov 7, 2017 by María Santos, Hotel Management
Dear Kevin, Thanks for your kind words regarding your last stay with us and for recommending us. Best regards. María Santos Front desk Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Indiana, USA

Pleasant Experience

Posted Oct 3, 2017
Pros: The hotel staff was very friendly and helpful during our visit. The hotel was very clean.
Location: The hotel was very conveniently located near the Alfonso Martinez Metro Station, and to my business meeting / dinner locations.
We enjoyed the visit and the friendly staff. We would certain recommend this hotel to others.
Comment from Hotel Management
Oct 11, 2017 by María Santos, Hotel Management
Dear Don, Thanks a lot for your lovely feedback. We are happy to read you had a nice time with us. Best regards. María Santos Front desk Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from New York

Great location and rooms for the price

Posted Sep 20, 2017 on Orbitz
Pros: Location, rooms, beds, price
Cons: They need more people at the front desk that can deal with your queries quickly and efficiently.
I have stayed here several times due to the location and the rooms and the fairly economical prices for nice facilities. My issue is mainly with the staff in the reception. They seem to have an odd policy that you must wait for everyone in front of you to check in or check out even if what you need is the most minor thing. Case in point. I arrived in Madrid first thing in the AM. Upon checking in and wanting to sleep i found that my room had no Do Not Disturb Sign. I literally waited for 15 minutes for people to check out of rooms just to ask if I could have a Do Not Disturb Sign. That was painful. Yesterday Monday I asked the staff if they knew whether the Thyssen Museum of Art would be open given that it was a Monday I know that in many cities Mondays are days in which museums are closed. .They said. Sure, they will be open no problem. I walked all the way to the museum only to find that it was closed. That was frankly quite inappropriate. Don't give customers wrong information because you didn't know or did not even bother to check
Comment from Hotel Management
Oct 11, 2017 by María Santos, Hotel Management
Dear Efren, Thanks a lot for sharing your opinion. I really apologize if the service received from our front desk staff was under your expectations. We always try to provide our guest the best service so sorry if we couldn’t assist you or if we gave you an incorrect information, it was a human mistake, sorry. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. Sincerely. María Santos Front desk Manager
5 out of 5
by Brenda

Posted Sep 1, 2017 on Hotels
Make sure you take plenty of Euros or cards, if you're thinking of changing £s in Madrid the rate is awful we were offered 88cents for every £! Real Madrid Stadium tour really interesting, but be prepared to walk up and down hundreds (well, a lot) of steps.
Comment from Hotel Management
Sep 6, 2017 by Hotel Petit Palace Santa, Hotel Management
Dear Brenda, Thanks a lot for sharing your opinion. I hope you found the hotel comfortable and well fitted out. Best regards Maria Santos Front desk Manager