Ratings based on 356 Verified Reviews

4.3 out of 5
86% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from hampshire

Anniversary trip

Posted Sep 9, 2017
Loved hotel location. Staff excellent especially Pablo. Breakfast ok.
Comment from Hotel Management
Sep 11, 2017 by sreichelt, Hotel Management
Dear Kath, Thank you very much for your rating and foremost, the time you took to evaluate us. We are delighted to read that we have overall met your expectations and look forward to welcoming you back in the very near future. I remain with, Saludos desde el Barrio de las Letras, Madrid, Stephan Reichelt General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Great location and great POOL/SPA Area

Posted Aug 28, 2017
Pros: The location and the spa/pool area (indoors); restaurants, cafes, and bars right outside the front door. Walk to El Retiro Park and El Prado Museum.
Cons: The rooms are small, but this is pretty normal for Europe. We got a standard room. Maybe the suites are bigger.
Location: Real Botanical Gardens, Prado Museum and El Retiro park are right across the street!!! Awesome!
The location can't be beat. Right across the street from Prado Museum, Royal Botanical Gardens, and el Retiro Park (which cannot be missed)! You also have several outdoor cafes and restaurants right in front of the hotel. We got a regular/standard room, which was kind of small, but normal for Europe, which was adorable and comfortable. Take the time to enjoy the indoor pool/spa area. Lots of cool features. ENJOY!!!
Comment from Hotel Management
Aug 29, 2017 by sreichelt, Hotel Management
Dear valued traveller, Thank you very much for your 5* rating and foremost, the time you took to evaluate us. We are delighted to read that we have exceeded your expectations and look forward to welcoming you back in the very near future. I remain with, Saludos desde el Barrio de las Letras, Madrid, Stephan Reichelt General Manager
5 out of 5
by A verified traveler from London

Nice hotel but breakfast selection could be better

Posted Aug 16, 2017
Pool tile cut my sons foot so be careful! Also, the safe did not work in either of the two rooms we had.
Comment from Hotel Management
Aug 19, 2017 by stephan r, Hotel Management
Dear client, Thank you very much for your feedback and foremost, the time you took to evaluate us. Thank you also for your constructive comments to which we are looking into. We are sorry to read that we have not met your expectations at this stay with us. We are looking forward to welcoming you in the very near future in order to raise your impression again on this hotel. I remain at your disposition for any further comments or request you might have. Saludos desde el Barrio de las Letras, Madrid, Stephan Reichelt General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Toronto / Houston

Location is the best

Posted Aug 11, 2017
I will stay again. Good value. Great location for museums.
Comment from Hotel Management
Aug 14, 2017 by Jack, Hotel Management
Dear Mr. Jack, We are delighted to read that you enjoyed your stay with us at the Radisson Blu Hotel, Madrid Prado. We look forward to your next stay. Best regards desde el Barrio de las Letras, Madrid,
5 out of 5
Recommended
for Everyone
by A verified traveler from Havana, Cuba

Nice hotel in a central area

Posted Aug 6, 2017
Excellent hotel in all senses. Staff is friendly and cooperative. Excelent location.
Comment from Hotel Management
Aug 8, 2017 by S Reichelt, Hotel Management
Dear Daniela, Thank you very much for your great review and foremost, the time you took to evaluate us. We are delighted to read that we have met your expectations and look forward to welcoming you back in the very near future. I remain with, Saludos desde el Barrio de las Letras, Madrid, Stephan Reichelt General Manager
5 out of 5
Recommended
for Couples
by A verified traveler from Edinburgh

MADRID CITY BREAK

Posted Jul 19, 2017
Pros: Pleasant room, and its location.
Cons: no
Location: We wanted to stay in the City, and enjoyed our choice of hotel. Near the bus tours, Metro stations and the Art Museum.
We enjoyed the Hotel stay, room was fine. The weather was HOT, as expected. Coming from Scotland, enjoyed the sun and City sites. One can not do everything in 3 days, we managed to see the main things though.
Comment from Hotel Management
Jul 26, 2017 by Stephan R, Hotel Management
Dear Rod, THANK YOU for your 5* rating! and foremost, the time you took to evaluate us. We are delighted to read, that you have enjoyed your stay with us and found our hotel, staff and location fantastic. Please spread the word and we are looking forward to welcoming you back soon to this great city and our hotel. Saludos desde el Barrio de las Letras, Madrid, Stephan Reichelt General Manager
2 out of 5
by A verified traveler

If you need air conditioning do not stay here

Posted Jul 8, 2017
We had booked three rooms for four people for three nights. When we arrived in the late afternoon rooms were very hot. We were told to wait for them to cool as the a/c is only on when the electronic card key is inserted in a slot inside the room. My friend who had one of the single rooms is 65 years old and demanded her room be changed. It was changed about half an hour after check in. In terms of the rest of us we kept waiting until 2am when we could bear it no longer. Of course in the meantime, they kept telling us they were controlling the temperature from reception and they had set it at 12 degrees C. At 3am the problem had still not been fixed. The following morning I demanded my money back, I just needed to get out of there but did not want to leave my riend. I spoke to the manager on duty and she insisted I take another room which I did. I demanded to be reimbursed for that first night and was assured it would be "taken care of". The a/c was slightly better on this second floor room than on the roof top room but still nothing like a/c works in the USA. When I checked out, I was charged only for two nights so I was no longer angry as they did what they said they would do. To my amazement, three days later I receive a charge for the third night which they had sneakily charged to my credit card. I immediately disputed the charge and it is now being processed. Just when I thought they had attempted to right a wrong I felt ripped off and disrespected. I will never recom
Comment from Hotel Management
Jul 14, 2017 by Customer Care, Hotel Management
Thank you for taking the time to write your review. We apologize for the discomfort caused by the temperature of your room and the billing issue after you checked out. We value your feedback and will use your comments to improve our guest experience.
4 out of 5
Recommended
for Everyone
by A verified traveler from Bonaire NA

Very convient situated and trendy hotel

Posted Jul 3, 2017
Pros: Location, trendy style and friendly staff
Cons: At first glance hotel looks great, but when taking a closer look the room needed maintenance. Window did not close, doorposts bathroom rotten etc.
Location: Opposite Prada museum and situated in a friendly and vibrant neighborhood.
Excellent place to visit Madrid, close, walking distance, to all main points of interest whilst at the same time situated in a vibrant neighborhood with numerous small bars and local restaurants.
Comment from Hotel Management
Jul 10, 2017 by Stephan R, Hotel Management
Dear Fred, Thank you for 4* rating! and foremost, the time you took to evaluate us. We are delighted to read, that you have overall enjoyed your stay with us and found our staff and location fantastic. Thank you also for your comments which we are already following up on.Please spread the word and we are looking forward to welcoming you back soon to this great city with all the cultural and culinary diversity which the capital has to offer. Saludos desde el Barrio de las Letras, Madrid, Stephan Reichelt
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel

Posted Jun 28, 2017
Great hotel in great shape and in a great location. Viva Madrid!
Comment from Hotel Management
Jul 10, 2017 by Stephan R, Hotel Management
Gracias! THANK YOU for your 5* rating! We are delighted to read, that you have enjoyed your stay. Please spread the word and we are looking forward to welcoming you back soon to this great city with all the cultural and culinary diversity which the capital has to offer. Saludos desde el Barrio de las Letras, Madrid, Stephan Reichelt
4 out of 5
by A verified traveler

Good location next to restaurants

Posted Jun 6, 2017 on Hotels
The hotel is in a great area near restaurants, shopping, and about a 10 minute walk from the train station. It was safe and clean, and the staff was friendly. It is right next to several good restaurant options. The room itself was underwhelming. It was quite small and dark, with one small window. It felt a bit dated. I felt a little let down after seeing the pictures online...our room looked nothing like that. Still, it was quiet and clean and the location worked for us.
Comment from Hotel Management
Jun 10, 2017
Dear verified traveller, Thank you very much for your overall positive rating and foremost, the time you took to evaluate us on this important social medium. Thank you also for your constructive comments. We are sorry to read that we have not met your expectations at this stay with us. We are looking forward to welcoming you in the very near future in order to raise your impression again on this hotel. I remain at your disposition for any further comments or request you might have. Saludos desde el Barrio de las Letras, Madrid, Stephan Reichelt General Manager