Ratings based on 368 Verified Reviews

4.3 out of 5
85% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 17, 2017
Beautiful hotel and bed and shower wonderful. A bit noisy from the street so windows need to be better insulated. Had same location of a room in Rome and did not have much noice as all. Their windows where much better.
Comment from Hotel Management
Oct 17, 2017 by sreichelt, Hotel Management
Dear Traveller, Thank you very much for your rating and foremost, the time you took to evaluate us. We are delighted to read that your have overall enjoyed your stay with us and look forward to welcoming you back in the very near future. I remain with, Saludos desde el Barrio de las Letras, Madrid, Stephan Reichelt General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Salt Lake City

Wonderful hotel with a view of the Prado

Posted Sep 23, 2017
Pros: The location and decor.
Location: The location was perfect for walking to the art museums and surrounding area.
We only had a day in Madrid in order to see the Prado and Reina Sofia. The hotel was perfectly located for walking around to the museums and other local attractions. The staff was very professional and helpful. The room was attractive and comfortable.
Comment from Hotel Management
Sep 25, 2017 by sreichelt, Hotel Management
Dear Kathie, Thank you very much for your great rating and foremost, the time you took to evaluate us. We are delighted to read that we have exceeded your expectations and look forward to welcoming you back in the very near future. I remain with, Saludos desde el Barrio de las Letras, Madrid, Stephan Reichelt General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from hampshire

Anniversary trip

Posted Sep 9, 2017
Loved hotel location. Staff excellent especially Pablo. Breakfast ok.
Comment from Hotel Management
Sep 11, 2017 by sreichelt, Hotel Management
Dear Kath, Thank you very much for your rating and foremost, the time you took to evaluate us. We are delighted to read that we have overall met your expectations and look forward to welcoming you back in the very near future. I remain with, Saludos desde el Barrio de las Letras, Madrid, Stephan Reichelt General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Great location and great POOL/SPA Area

Posted Aug 28, 2017
Pros: The location and the spa/pool area (indoors); restaurants, cafes, and bars right outside the front door. Walk to El Retiro Park and El Prado Museum.
Cons: The rooms are small, but this is pretty normal for Europe. We got a standard room. Maybe the suites are bigger.
Location: Real Botanical Gardens, Prado Museum and El Retiro park are right across the street!!! Awesome!
The location can't be beat. Right across the street from Prado Museum, Royal Botanical Gardens, and el Retiro Park (which cannot be missed)! You also have several outdoor cafes and restaurants right in front of the hotel. We got a regular/standard room, which was kind of small, but normal for Europe, which was adorable and comfortable. Take the time to enjoy the indoor pool/spa area. Lots of cool features. ENJOY!!!
Comment from Hotel Management
Aug 29, 2017 by sreichelt, Hotel Management
Dear valued traveller, Thank you very much for your 5* rating and foremost, the time you took to evaluate us. We are delighted to read that we have exceeded your expectations and look forward to welcoming you back in the very near future. I remain with, Saludos desde el Barrio de las Letras, Madrid, Stephan Reichelt General Manager
5 out of 5
by David

Posted Aug 20, 2017 on Hotels
Comment from Hotel Management
Aug 21, 2017
Dear Eric, Thank you very much for your rating and the time you took to evaluate us. We are delighted to read that we have met and exceeded your expectations and look forward to welcoming you back in the very near future. I remain with, Saludos desde el Barrio de las Letras, Madrid, Stephan Reichelt General Manager
4 out of 5
by eric

Posted Aug 18, 2017 on Hotels
It was great!
Comment from Hotel Management
Aug 21, 2017
Dear Eric, Thank you very much for your rating and the time you took to evaluate us. We are delighted to read that we have met your expectations and look forward to welcoming you back in the very near future to exceed them. I remain with, Saludos desde el Barrio de las Letras, Madrid, Stephan Reichelt General Manager
5 out of 5
by A verified traveler from London

Nice hotel but breakfast selection could be better

Posted Aug 16, 2017
Pool tile cut my sons foot so be careful! Also, the safe did not work in either of the two rooms we had.
Comment from Hotel Management
Aug 19, 2017 by stephan r, Hotel Management
Dear client, Thank you very much for your feedback and foremost, the time you took to evaluate us. Thank you also for your constructive comments to which we are looking into. We are sorry to read that we have not met your expectations at this stay with us. We are looking forward to welcoming you in the very near future in order to raise your impression again on this hotel. I remain at your disposition for any further comments or request you might have. Saludos desde el Barrio de las Letras, Madrid, Stephan Reichelt General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Toronto / Houston

Location is the best

Posted Aug 11, 2017
I will stay again. Good value. Great location for museums.
Comment from Hotel Management
Aug 14, 2017 by Jack, Hotel Management
Dear Mr. Jack, We are delighted to read that you enjoyed your stay with us at the Radisson Blu Hotel, Madrid Prado. We look forward to your next stay. Best regards desde el Barrio de las Letras, Madrid,
2 out of 5
by Rebecca

Avoid the fourth floor

Posted Aug 9, 2017 on Hotels
This is one of those hotels where you need a key to operate the A/C. So when you leave the room (since you only get one key) the A/C goes off. Our A/C was apparently struggling to work. Around midnight, staff brought us a fan, but it was an unacceptably hot night - especially for what we paid for the room. Nice hotel, but don't stay on the fourth floor!! Oh - and if you want to watch TV at all, you have to pay extra.
Comment from Hotel Management
Aug 14, 2017 by Stephan Reichelt, Hotel Management
Dear Ms. Rebecca, Thank you very much for your rating and foremost, the time you took to evaluate us directly. Thank you also for your constructive comments to which we are looking into. We look forward to welcoming you back in the very near future. Best regards, Stephan Reichelt General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Havana, Cuba

Nice hotel in a central area

Posted Aug 6, 2017
Excellent hotel in all senses. Staff is friendly and cooperative. Excelent location.
Comment from Hotel Management
Aug 8, 2017 by S Reichelt, Hotel Management
Dear Daniela, Thank you very much for your great review and foremost, the time you took to evaluate us. We are delighted to read that we have met your expectations and look forward to welcoming you back in the very near future. I remain with, Saludos desde el Barrio de las Letras, Madrid, Stephan Reichelt General Manager