Ratings based on 409 Verified Reviews

4.0 out of 5
75% of guests recommend
4.2 Room cleanliness
4.0 Service & staff
4.0 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler from UK

Weekend in Milan

Posted Apr 17, 2018
Pros: Location
Cons: This Hotel is out of date and is trying to be something it isn't.
Location: Very good
Unfortunately the Hotel was a disappointment. The staff were friendly, but the room was stuffy, the air conditioning did not work, and the windows did not open. I am sure that for the money there are better hotels in Milan.
Comment from Hotel Management
Apr 17, 2018 by Riccardo Bortolotti, Hotel Management
Thank you for taking the time to share your feedback on your recent experience at Boscolo Milano. We are very sorry to read the experience did not live up to expectations and you were left feeling disappointed. We will start soon a renovation of all the hotel, we hope to have the chance to welcome you again soon. Kind Regards Riccardo Bortolotti Front Office Manager
3 out of 5
by A verified traveler

Style over substance

Posted Mar 26, 2018
Staff very nice , ridiculously expensive area €10 nowhere comfortable to sit , breakfast is nice but at £25 not worth it
Comment from Hotel Management
Apr 6, 2018 by Riccardo Bortolotti, Hotel Management
Dear Guest we would like to thank you for your feedback. We are glad to see that you appreciate the service of our team. Kind regards, Riccardo Bortolotti Front Office Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Seattle, WA

Hotel heart of Milan

Posted Feb 12, 2018
Such a great hotel!! Staff goes out of their way to help you and the room is super clean. Definitely recommend!!
Comment from Hotel Management
Feb 14, 2018 by Riccardo Bortolotti, Hotel Management
Dear Yaqoob thanks for this short but amazing review! We are glad to see that you enjoyed your visit, the room, and our staff! We hope to see you soon at Boscolo Milano Riccardo Bortolotti Front Office Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from london

Nice hotel in fantastic lovation

Posted Feb 4, 2018
Very modern hotel, lovely helpful staff, fantastic location for shops and tourist spots
Comment from Hotel Management
Feb 5, 2018 by Riccardo Bortolotti, Hotel Management
Dear Guest, thank you very much for sharing this amazing review on Expedia! We are proud that you enjoyed the contemporary design of our hotel and our smart location!! We really hope to see you soon again in your new house in Milan! Best regards, Riccardo Bortolotti Front Office Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from YVR

7 yrs twice a year!

Posted Dec 4, 2017
We love the boscolo hotel & staff. Convenient location, modern facilities and spacious rooms. The rooms could use a refresher: rain heads in shower replaced w something more conducive to washing hair, cabinet doors missing, drywall cracked & chipped, ceiling open to air duct, shower Glass Door w no guide or hinge, floor boards pulling apart... But still beats most others in the area for price & service.
Comment from Hotel Management
Dec 5, 2017 by KATIA GHEZZI, Hotel Management
Esteemed Customer We thank you to share with us your opinion about your recent stay at the Boscolo, Milan Autograph ; your advices are extremely valuable to us as we strive to improve with each and every stay . We thank you for the positive opinions you’ve given us and we have shared your feedback with the front desk and concierge employees who asked me to extend you their thanks . We apologize for the condition of the shower and generally of the room and we have the pleasure to inform you that we are renewing all our spaces to render our esteemed customers’ stay comfortable and pleasant Whenever your travels will bring you back to Milan we hope to have you again as our special guest We remain at you complete disposal for any another feedback you wish to share with us and in this occasion we send you our Best Regads .
1 out of 5
by A verified traveler from london

I feel cheated

Posted Dec 1, 2017
I stayed at Boscolo before and loved it. This time my experience was terrible and as a cherry on the cake I was charged for breakfast (25 euros for a croissant and coffee) which it was included in my reservation but the hostess ‘could not find it was included’
5 out of 5
Recommended
for Everyone
by A verified traveler

lovely contemporary hotel in Milan centre

Posted Nov 18, 2017
Cons: gym and lounging area in hotel
Location: very central and close to the cathedral and shops
loved in the hotel, felt for lunch/room service it was very over priced but the food was good. pool was really nice but they could improve on their gym
Comment from Hotel Management
Dec 15, 2017 by KATIA GHEZZI, Hotel Management
Esteemed Customer Thank you for sharing your experience in our Hotel With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a special client your comments will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service . We wish to extend you the gratitude of the whole staff. Thank you for staying with us and we hope you’ll choose to lodge here again whenever your travel will bring you back to Milan. Best Regards KATIA GHEZZI Customer.care@milano.boscolo.com
3 out of 5
by A verified traveler from san francisco

Very everage place

Posted Nov 18, 2017 on Orbitz
So what can I tell about this place ... Restaurant in the hotel on the 8 floor is very everage even I would say bad. Very limited menu and not tasty. Fee for the car parking was 60 euro that I think they overcharging because every were is 20-40 euro. The stuff very friendly but the rooms not comfortable. Mattress is not comfortable as well Location of the hotel is ok
5 out of 5
by Paul

Excellent stylish hotel in central location

Posted Oct 28, 2017 on Hotels
This is a great hotel with very good facilities and so central for exploring Milan. Easy access to the metro and walking distance to La Scala, Doumo areas. Brera with all its bars and restaurants was about a 10 minute walk.
Comment from Hotel Management
Nov 14, 2017
Dear Mr. Paul Thank you for taking the time to write your review of our property, your comments are very much valued. We really appreciate your feedback regarding our location. Our staff members take their roles in our industry very seriously and try, every day, to provide that quality customer service, that our guests expect and they asked me to extend you their gratitude Thank you again, and we look forward to seeing you on your next trip to Milan! Best Regards, KATIA GHEZZI
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 24, 2017
Great staff .. specially at the reception ... and Breakfast restaurant took me in despite they closed already more than 1 your before..
Comment from Hotel Management
Dec 15, 2017 by KATIA GHEZZI, Hotel Management
Dear Mr. Omar Thank you for sharing your experience in our hotel As a valued client , we appreciate your feedback and are delighted to hear that you had a good stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations and we again wish to express you our thanks We are proud of your positive evaluation and we are glad that you have appreciated our location and our services and we wish to extend you the gratitude of the whole staff Thanking you again for your time we hope to have you soon as our special guest and we send you our Best Regards KATIA GHEZZI Customer.care@milano.boscolo.com