Exterior

Reviews of Sheraton Cerritos Hotel

3.5 out of 5
Sheraton Cerritos Hotel
12725 Center Court Dr S, Cerritos, CA

Reviews

9.0

Wonderful

Rating 10 - Excellent. 689 out of 1015 reviews" "
Rating 8 - Good. 193 out of 1015 reviews" "
Rating 6 - Okay. 70 out of 1015 reviews" "
Rating 4 - Poor. 35 out of 1015 reviews" "
Rating 2 - Terrible. 28 out of 1015 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Heidy

Liked: Cleanliness, staff & service, property conditions & facilities
it is accessible and neat, great service
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 28, 2024
Heidy, thank you for your kind words about the Sheraton Cerritos Hotel. We take pride in our convenient location and are encouraged to hear of your appreciation for our cleanliness and the service excellence delivered by our team members. We look forward to your return visit, where we'll aim to make your stay as wonderful.

10/10 Excellent

Shakenah

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel close to shopping and food. The best part free parking and low deposit fee.
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 26, 2024
Shakenah, we appreciate your positive feedback. It's wonderful to know that the convenience of Sheraton Cerritos Hotel's location made your stay enjoyable, coupled with our complimentary parking and reasonable deposit fee. We look forward to hosting you again in the future.

10/10 Excellent

Carlos

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay in Cerritos.
Stayed 3 nights in Mar 2024
Response from Customer Service on Mar 26, 2024
Carlos, thank you for sharing your thoughts. It's a delight to know you find the Sheraton Cerritos Hotel to be an excellent choice in Cerritos. We'd love to welcome you back soon!

10/10 Excellent

Leonardo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Although the tv had a little hickup on top of tur screen. There was a black image kept popping out and had to exit and resume to get rid of it. Other than that we had a great night, comfy night. Thank you.
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 26, 2024
Leonardo, we're delighted that your visit at Sheraton Cerritos Hotel was largely enjoyable and comfortable. We appreciate your patience with the minor TV glitch and assure you that we constantly strive to provide a seamless experience. Your feedback helps us improve, and we can't wait to welcome you back for another great night. Thank you.

6/10 Okay

Andre

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good . The only thing i had a problem with was the heating system in the room not working . Even though it was cold that night i preferred it to worked .
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 26, 2024
Andre, we appreciate you sharing your experience. It's regrettable to learn about the issue you encountered regarding the room temperature. We always aim to provide a comfortably conditioned environment for our guests. Rest assured that your feedback has been forwarded to the relevant team for review. We hope to have the opportunity to serve you better in the future.

10/10 Excellent

Peter

Traveled with family
Liked: Property conditions & facilities
Staffs were courteous, and the location was superb with restaurants and shops in vicinity.
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 25, 2024
Peter, it's fantastic to hear your stay at Sheraton Cerritos Hotel was enjoyable. We're delighted that our team members impressed you with their courtesy and that you found the location advantageous. The presence of nearby restaurants and shops truly adds to the experience doesn't it? Thank you for taking the time to leave such a wonderful review, and we hope to have the pleasure of welcoming you back soon.

10/10 Excellent

Johnnie

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel.
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 24, 2024
Johnnie, thank you for your positive feedback. We're thrilled to hear you found the Sheraton Cerritos Hotel to your liking. We appreciate your kind words and hope to welcome you back soon!

4/10 Poor

Joyce

Traveled with group
Liked: Staff & service
Disliked: Amenities
Charging for internet connection?! Deplorable! The shower head was facing the wall and too high up to adjust so unable to shower. Charging for water?! What is wrong with you people?!
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 23, 2024
Joyce, we regret to hear about the inconveniences you encountered, particularly with the internet charges and shower head positioning. Your comments have been noted and will be shared with the relevant teams to ensure such issues are addressed promptly. We also understand your concerns about additional charges and want to assure you that our pricing decisions are carefully considered to provide the maximum value to our guests. We value your patronage and hope to have another chance to provide you with a more satisfying stay in the future.

10/10 Excellent

Rosalynn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a beautiful and enjoyable stay.
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 18, 2024
Rosalynn, it's wonderful to hear you had a beautiful and enjoyable stay at Sheraton Cerritos Hotel. We aim to provide our guests with memorable experiences. Looking forward to welcoming you back in the future.

10/10 Excellent

Mildred

Liked: Cleanliness, property conditions & facilities
Nice hotel and room
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 18, 2024
Mildred, it's delightful to hear you enjoyed your stay at Sheraton Cerritos Hotel! We're pleased that you found our establishment and accommodations to your liking. We hope to welcome you back again in the near future. Enjoy your day!

10/10 Excellent

Hani

Stayed 1 night in Mar 2024
Response from Customer Service on Mar 18, 2024
Hani, it's wonderful to hear that you had a fantastic stay at the Sheraton Cerritos Hotel. Our goal is to provide each guest with an exceptional experience, and we're thrilled everything met your expectations. We eagerly anticipate your next visit. Safe travels until then!

10/10 Excellent

Sheryl

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 15, 2024
Sheryl, thank you for choosing Sheraton Cerritos Hotel and for taking the time to leave your rating. We're delighted to see that you had a complete five-star experience. Our team eagerly looks forward to welcoming you back for another pleasant stay in the future.

10/10 Excellent

Luisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I travel to SoCal once or twice a year and I always stay at Cerritos Sheraton. I have never been disappointed. The room was spacious and clean with a comfortable bed. The parking couldn't be any easier and its free! Easy access to freeways and lots of shopping options nearby if you forgot to pack something. As a solo female traveler, I felt very safe there.
Stayed 4 nights in Mar 2024
Response from Customer Service on Mar 8, 2024
Luisa, it's always a pleasure to learn when guests, such as yourself, enjoy their stay at Sheraton Cerritos Hotel. We're glad to hear that the spacious rooms, comfortable beds, and easy parking enhance your visits. It's also great to know that our location conveniently serves your needs and offers a safe environment. We value your loyalty and look forward to welcoming you back on your next trip to Southern California. Safe travels until then.

8/10 Good

Eliseo, Long Beach

Traveled with partner
Convenient. Close to the freeway and amusement parks. Lots of parking.
Stayed 3 nights in Mar 2024
Response from Customer Service on Mar 5, 2024
Eliseo, it's great to hear that you enjoyed the Sheraton Cerritos Hotel's convenient location near freeways and amusement parks. We're also pleased to hear you found our parking ample. We hope to welcome you back in the future for another enjoyable stay.

10/10 Excellent

Sobia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Customer Service on Mar 5, 2024
Sobia, thank you for rating your stay at Sheraton Cerritos Hotel. We're pleased to know that your experience has been positive, as we consistently strive to provide exceptional service. We're eager to welcome you back on your next visit!

10/10 Excellent

shna

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed my short stay
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 3, 2024
Shna, we're delighted to see you enjoyed your brief visit at Sheraton Cerritos Hotel. Our goal is to provide memorable experiences regardless of the duration of your stay. We eagerly await an opportunity to host you again in the future.

10/10 Excellent

DERECK

Stayed 1 night in Feb 2024
Response from Customer Service on Mar 21, 2024
Dereck, it's wonderful you enjoyed the exceptional experience at the Sheraton Cerritos Hotel. Your high rating serves as a great affirmation of our continual commitment to providing outstanding service. We eagerly await your next visit to create more memorable moments.

10/10 Excellent

MARIO

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff
Stayed 2 nights in Jan 2024
Response from Customer Service on Feb 29, 2024
Mario, thank you for your positive feedback! At Sheraton Cerritos Hotel, our team members strive to provide excellent service and it's great to hear you experienced this. We hope to welcome you back soon!

10/10 Excellent

Luke

Stayed 1 night in Feb 2024
Response from Customer Service on Mar 20, 2024
Luke, thank you for choosing to stay at Sheraton Cerritos Hotel and for leaving such a high rating. We appreciate your feedback and look forward to welcoming you back in the future.

10/10 Excellent

Eric, Fullerton

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property.
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 27, 2024
Eric, it's fantastic to hear that you had a good experience at Sheraton Cerritos Hotel. We work hard to maintain our property and are delighted it met your expectations. We're looking forward to welcoming you back.

10/10 Excellent

Donna Joy Carpio

Stayed 2 nights in Feb 2024
Response from Customer Service on Mar 20, 2024
Donna, thank you for choosing Sheraton Cerritos Hotel. We are thrilled to understand you had a wonderful stay with us. We look forward to your next visit.

10/10 Excellent

Salome

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
beautiful hotel
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 23, 2024
Salome, it's wonderful to hear that you appreciated the beauty of Sheraton Cerritos Hotel. We're pleased you had a positive stay with us and hope to welcome you back soon.

6/10 Okay

H Kwang

Stayed 3 nights in Feb 2024
Response from Customer Service on Mar 20, 2024
H Kwang, with a rating-only review, it's challenging to understand where we met or missed the mark during your stay. We would greatly appreciate it if you could share more details about your experience. Please feel free to reach out to us to discuss further enhancements for your future visits.

10/10 Excellent

Mindy

Stayed 1 night in Feb 2024
Response from Customer Service on Mar 21, 2024
Mindy, thank you for choosing Sheraton Cerritos Hotel for your stay. It's delightful to know that you had a great experience. We strive to continually provide excellent service and accommodations. We're looking forward to welcoming you back in the future.

10/10 Excellent

Roland

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
How can you go wrong with a Sheraton bed?? I slept so well, the area is very quiet. The hotel restaurant has a good breakfast buffet, and there are other restaurant options in the vicinity.
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 18, 2024
Roland, it's wonderful to know you found the comfort you were looking for at Sheraton Cerritos Hotel, particularly with our renowned beds. We're also delighted you appreciated the tranquillity of the area, our breakfast buffet, and the varied dining options nearby. It was our pleasure to serve you, and we look forward to your next visit.

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay
Stayed 3 nights in Feb 2024
Response from Customer Service on Feb 16, 2024
Nicole, it's wonderful to know that your stay at Sheraton Cerritos Hotel was a delightful one. We appreciate your positive feedback and look forward to hosting you again.

10/10 Excellent

Mario

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’m staying here again
Stayed 1 night in Jan 2024
Response from Customer Service on Feb 9, 2024
Mario, it's wonderful to hear that you enjoyed your stay at Sheraton Cerritos Hotel so much that you're planning to come back. Our team is thrilled to know that we have made an impression and look forward to creating another delightful experience for you on your next visit.

10/10 Excellent

Juan, San Diego

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’ll be back again soon!
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 6, 2024
Juan, it's fantastic to hear that you plan to return to Sheraton Cerritos Hotel. We're eager to welcome you back! Thank you for sharing your experience with us.

6/10 Okay

Jean, san jose

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Overall property was in good area and lots of shopping. Walmart, as well as many restaurants are right across the street. Disneyland is a 13 min drive. Staff was friendly and worth it to add the breakfast. Nothing fancy or anything but enough to fill your stomach and get your day going (coffee, juice, cereal, eggs, bacon, potatoes, quesadillas, etc). Parking was also included and easy to park. One complimentary bottle water in the room and the other bottle water was available for $6 purchase. No microwave in the room but it does have a mini fridge. Room is also a little outdated.
Stayed 2 nights in Jan 2024
Response from Customer Service on Jan 30, 2024
Jean, it's great to hear you found the Sheraton Cerritos Hotel conveniently located near shopping venues and Disneyland. Also, it's heartening to learn that our team members made a positive impression and that breakfast was a value-add to your stay. Please note, that we're continuously working on improvements to enhance the guest experience. We would love to welcome you again and demonstrate the steps we're taking to make our rooms even more comfortable. Thank you for sharing your insights.

6/10 Okay

Chris

Disliked: Staff & service
Response from Customer Service on Jan 31, 2024
Chris, thank you for taking the time to rate your recent stay with us. We appreciate your feedback and will use it to continue enhancing our guest experience. We hope to have the opportunity to serve you better in the future.

8/10 Good

YOUNGHO

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast is too expensive
Stayed 3 nights in Jan 2024
Response from Customer Service on Jan 29, 2024
YoungHo, the team at Sheraton Cerritos Hotel appreciates your feedback. We understand your concerns regarding the breakfast pricing. We strive to provide a variety of quality offerings to start your morning right and this comes with certain costs. We hope the rest of your stay was enjoyable and look forward to welcoming you back soon.

10/10 Excellent

Teresia, Las Vegas

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love staying at this hotel.
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 27, 2024
Teresia, it's wonderful to hear you loved your stay at the Sheraton Cerritos Hotel. We strive to provide the best experience possible for our guests, and we're thrilled to know you enjoyed your time with us. We look forward to welcoming you back for another memorable stay.

10/10 Excellent

Ivan

Traveled with family
Liked: Amenities
Very clean, quick check in, comfy beds, and location is great!!
Stayed 2 nights in Jan 2024
Response from Customer Service on Jan 22, 2024
Ivan, thanks so much for sharing your positive experience at Sheraton Cerritos Hotel. It's wonderful to hear that our swift check-in process, comfortable beds, and excellent location added to the value of your stay. We'll always strive to deliver these standards of cleanliness and convenience. Looking forward to See you again!

8/10 Good

YI-FAN

Liked: Amenities
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 22, 2024
Yi-Fan, thank you for choosing Sheraton Cerritos Hotel and taking the time to rate our property on Expedia. Noticing the high rating, we're pleased that your stay met your expectations. It would be our pleasure to be your choice of stay again in the future.

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was nice and clean, staff is great. Room 714 coffee pot though, made a first cup but couldn’t make a second coffee for hubby.
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 13, 2024
Carol, we're extremely pleased to hear your stay at Sheraton Cerritos Hotel made a great impression on you, from the cleanliness down to the friendly team members. We appreciate you highlighting the issue with the coffee pot in room 714, it's taken into account for immediate resolution. Thanks for choosing us and we eagerly await your next stay.

10/10 Excellent

deborah, bakersfield

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bed was so comfortable 😊🌺
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 13, 2024
Deborah, it's heartening to hear that you found the beds at Sheraton Cerritos Hotel exceedingly comfortable. We strive to provide an optimum level of comfort to ensure a tranquil rest for our valued guests. Thank you for the lovely feedback and we look forward to hosting you again in the future.

10/10 Excellent

Jeff

Stayed 2 nights in Jan 2024
Response from Customer Service on Jan 30, 2024
Jeff,It's wonderful to hear that you had an exceptional experience at Sheraton Cerritos Hotel. We truly appreciate your top-notch rating and hope to have the pleasure of hosting you again soon. Safe travels!

2/10 Terrible

Ghazala

Traveled with group, Business traveler, Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Customer Service on Jan 13, 2024
Ghazala, it seems you had a less than satisfactory experience. We regret any disappointment you might have encountered, and would be eager to learn more details about your stay so that we can strive to improve. Your feedback is important; we urge you to reach out directly to us so we can better understand your situation.

10/10 Excellent

Aureo

Stayed 1 night in Jan 2024
Response from Customer Service on Jan 28, 2024
Aureo, it is wonderful to hear that your stay at Sheraton Cerritos Hotel met your expectations. We certainly strive for all our guests to have a remarkable experience. Your rating is truly appreciated and we look forward to welcoming you back in the near future.

10/10 Excellent

Derrick

Liked: Cleanliness, amenities
Stayed 5 nights in Jan 2024
Response from Customer Service on Jan 13, 2024
Derrick, thank you for choosing Sheraton Cerritos Hotel and taking the time to rate us. We're thrilled that you had a satisfying experience. Your support means a lot to the team and we hope to have you back soon for another visit.

10/10 Excellent

Alejandro

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Customer Service on Jan 31, 2024
Alejandro, thank you for your high-rating on Expedia. The Sheraton Cerritos Hotel team is thrilled to know we delivered an exceptional experience. We are looking forward to welcoming you back for another outstanding stay.

10/10 Excellent

SANG IL

Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel to stay
Stayed 3 nights in Dec 2023
Response from Customer Service on Jan 13, 2024
Sang Il, it's wonderful to hear you enjoyed your stay at Sheraton Cerritos Hotel. We're delighted to be your accommodation choice and hope to welcome you back soon. Thank you for sharing your positive experience.

2/10 Terrible

Gijeong

Stayed 1 night in Dec 2023
Response from Customer Service on Jan 13, 2024
Gijeong, while we wish you had a better experience, it's feedback like this that helps us learn and improve. We value your input and invite you to share more specific details about your stay, if possible. We aim for our guest satisfaction, and we hope to have an opportunity to restore your confidence in us.

10/10 Excellent

Rosalind

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is beautiful. The staff was kind and welcoming. The room was clean and comfortable. I would love to stay at this location again.
Stayed 1 night in Dec 2023
Response from Customer Service on Jan 13, 2024
Rosalind, we are thrilled to hear how much you enjoyed your stay at Sheraton Cerritos Hotel. It's wonderful you found our hotel to be welcoming and comfortable. Our team members are always dedicated to providing a beautiful place for our guests. We're looking forward to welcoming you back again in the future.

10/10 Excellent

carol

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, plenty parking and friendly sfaff.
Stayed 1 night in Dec 2023
Response from Customer Service on Jan 13, 2024
Carol, thank you for sharing your experience at the Sheraton Cerritos Hotel. We're thrilled to hear you appreciated our prime location, ample parking, and warm-hearted team members. We look forward to welcoming you back in the near future for another outstanding stay.

10/10 Excellent

Robert

Stayed 1 night in Dec 2023
Response from Customer Service on Dec 31, 2023
Robert, it's wonderful to know you had a stellar experience at Sheraton Cerritos Hotel. We truly appreciate your high rating and look forward to hosting you again in the future. Your pleasure is our success!

10/10 Excellent

Daniel

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Very convenient hotel. Rooms are spacious and well thought out for work and rest.
Stayed 1 night in Dec 2023
Response from Customer Service on Dec 29, 2023
Daniel, we're delighted to read that you found Sheraton Cerritos Hotel captivating and efficient for both your relaxation and work needs. The spaciousness and considerate room setup are fundamental elements that we take great pride in. We look forward to having you with us again and providing another memorable experience.

8/10 Good

Eliseo, Long Beach

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good location and close to everything.
Stayed 6 nights in Dec 2023
Response from Customer Service on Dec 29, 2023
Eliseo, thank you for your review. We're delighted to hear that you appreciated the Sheraton Cerritos Hotel's convenient location. Our proximity to nearby attractions and transportation certainly makes it easier for our guests. We look forward to welcoming you back in the future.

10/10 Excellent

Richard

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to our venue for the evening
Stayed 1 night in Dec 2023
Response from Customer Service on Dec 28, 2023
Richard, thank you for choosing to stay at Sheraton Cerritos Hotel. We're thrilled to hear that our location was convenient for your evening plans. We hope to welcome you back soon for another seamless stay.

10/10 Excellent

Jun

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is clean and quiet. It's with central air condition.
Stayed 1 night in Dec 2023
Response from Customer Service on Dec 26, 2023
Jun, we're thrilled to hear that you enjoyed the tranquil and immaculate rooms at Sheraton Cerritos Hotel, and appreciated the central air conditioning. We hope to have you back with us soon.