Worst check-in TIME I ever had. I was told by staff when I booked in this hotel that I can have an early check-in, true I booked early approx. 11:30 am and was given a room approx. 3:15pm.
Comment from Hotel Management
Dec 16, 2016 by Sheraton Cerritos, Hotel Management
I’m so sorry that we were not able to honor your early check in request. Sometimes it gets difficult when we have a full house and our check out time is not until 12 noon. Wish we knew about the pillows, we would’ve replaced them for you. Hope you will give us a second chance in the future.