Bad,bad,bad experience!!! Left us in the street
Posted Apr 20, 2015
We had a lovely trip to Italy and had to stay last night before going back on the morning flight. After searching for a close to airport place to stay I found this hotel and following recommendations booked a room for me, my wife and the kid. Since we were planning long drive from Venice, I contacted 4(!) days in advance this facility and mentioned possible late arrival between 21:00-22:00. I got OK for this by email from hotel. The nightmare began when we came to the hotel's gate after 7 hours driving at 21:15, driving last 5 km on a dark bumpy road.
Guess what, nobody was waiting for us!!! Farm's gate was closed, no signs of living soul. I tried to call via intercom again and again, I honked a horn - nothing. I called phone number, which was on my reservation AND on the farm's outer sign (so no mistakes) - nada. On the third attempt some women's voice answered me in Italian and after 3 minutes of repetitive mantra where I was trying to explain (in English) that we have reservation, saying my name and asking to open the gate - no result! Eventually the call was dropped. After 50 minutes we spent there trying in vain to draw someone's attention we had to leave with no place to stay.
P.S. When I tried to refund my money, Expedia's representative called to this farm owners and asked for refund, they refused saying they were waiting up to 23:00, which is a lie. Because of negligence, irresponsibility my advice -
KEEP AWAY OF THIS PLACE!!!