Ratings based on 239 Verified Reviews

4.4 out of 5
96% of guests recommend
4.5 Room cleanliness
4.2 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Sherbrooke (Qc)

Good hotel

Posted Aug 29, 2017
Excellent location and huge room with super view. Breakfast was however average. Still, will stay there next time
5 out of 5
by Edward T

Highly recommended

Posted Jun 22, 2017 on Hotels
Excellent location on the edge of the highly touristed area. Easy to avoid the crowds, but also convenient to the famous sites. Room was very nice. For a few extra dollars we had a fabulous view. Service was superb.
Comment from Hotel Management
Jun 26, 2017 by Petr Guzik, Hotel Management
Dear Madam/Sir, thank you very much for your comment. Petr Guzik-hotel manager
2 out of 5
by Dianne

NOT HAPPY

Posted Jun 16, 2017 on Hotels
Very hard to find by car as it is right in the old town; offsite parking was second nightmare; arrived in the morning to get the car and it was ticketed and tire locked; 1000 to get it unlocked; instructions by front desk not clear; map to parking not clear; do not go here if you need to park a car
Comment from Hotel Management
Jun 19, 2017 by Petr Guzik, Hotel Management
Dear Mrs.Hastings, I have answered to your complaint in the message in real time.I repeat just,that is not fair to blame our hotel from your problems.Our hotel offered you by arrival the taxi service and you refused it. Petr Guzik-hotel manager
5 out of 5
by margaret

Posted Jun 13, 2017 on Hotels
Comment from Hotel Management
Jun 28, 2017 by Petr Guzik, Hotel Management
Dear Madam, thank you very much for your review. Petr Guzik-hotel manager
5 out of 5
by A verified traveler

Great place for a romantic experience!

Posted Jun 6, 2017 on Hotels
Great location and awesome view of the castle by the river. The lady at reception desk is very friendly.
Comment from Hotel Management
Jun 10, 2017 by Petr Guzik, Hotel Management
Dear Madam/Sir, thank you very much for your comment to your stay in our hotel. With best regards. Petr Guzik-hotel manager
4 out of 5
by Christopher

Posted May 22, 2017 on Hotels
Great hotel in a great location! Rooms are very large and the location can not be beat. We enjoyed sleeping with the windows open and listening to the river each night. The town itself is amazing!
Comment from Hotel Management
Jun 16, 2017 by Petr Guzik, Hotel Management
Dear Mr.Christopher, thank you very much for your visit in our house. With best regards. Petr Guzik-hotel manager
2 out of 5
by Alexander

Posted May 15, 2017 on Hotels
Hotel.com must advice people that although this is a beautiful place - it is very hard to find, very hard to get there, they use untrained staff for evening shift and manager should be fired - he did not care. It costed us time and money because nobody was able or willing to give us proper instructions.
4 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel near the city landmark.

Posted May 14, 2017
Hotel is at the city landmark near the bridge. Large room. But check out time is 11.00.
Comment from Hotel Management
May 23, 2017 by manager, Hotel Management
Dear Toni, thank you very much for your comment.The check out time is fix many years and we will not change it. Thank you for understanding. Petr Guzik-hotel manager
5 out of 5
by Susan

Posted May 10, 2017 on Hotels
Comment from Hotel Management
Jun 1, 2017 by Petr Guzik, Hotel Management
Dear Susan, thank you very much for your review. With best regards. Petr Guzik-hotel manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Right in the heart of town, on the river

Posted May 8, 2017 on CheapTickets
Great locarion, walk to many shops, restaurants and the castle. On line booking easy, nice breakfast, our 5th floor room large with a nice terrace, a little funky like an attic room, hotel right on river with views of the castle from several rooms, no elevator past 4th floor so bags must come up a flight of stairs. Nice assistance at desk. Hotels in this ped zone have no parking..we unloaded by parking in the square very temporarily, then tried to follow the instructions to get to the parking, which proved somewhat difficult, and even then think we were in the wrong spot. Hotel will pay for a cab to take you to parking after your stay if you are there 2 nights or more.
Comment from Hotel Management
May 23, 2017 by manager, Hotel Management
Thank you very much for your reply. Petr Guzik-hotel manager