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Reviews of Cumberland Motor Inn

3 out of 5
Cumberland Motor Inn
57-61 Cumberland St, Cessnock, NSW

Reviews

8.4

Very Good

Rating 10 - Excellent. 195 out of 540 reviews" "
Rating 8 - Good. 256 out of 540 reviews" "
Rating 6 - Okay. 53 out of 540 reviews" "
Rating 4 - Poor. 23 out of 540 reviews" "
Rating 2 - Terrible. 13 out of 540 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

Roslyn

Liked: Cleanliness, staff & service, property conditions & facilities
Room was clean bed comfortable shower good a well done for these things. However no staff in reception when I arrived still no staff when leaving. But no breakfast ! That is not good 4 out of10 for that
Stayed 2 nights in Mar 2024
Response from Bec on Mar 13, 2024
Dear Roslyn,Thank you for your review. We will look into your concerns and fix it accordingly.Regards,CMI

8/10 Good

yassin

Stayed 1 night in Mar 2024

4/10 Poor

John

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Central location was great. Room size was good. Room servicing wasn't great ans several maintenance issues, plus cockroaches in the room.
Stayed 7 nights in Feb 2024
Response from Bec on Feb 23, 2024
Dear Guest, Thank you for your review. We would like to inform you that we have just renovated our rooms and fixed any maintenance issues. Our Motel recently was sprayed by a professional for any bugs.We will look further into this matter and fix accordingly.Regards,CMI

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
Highly recommend this motel x
Stayed 3 nights in Feb 2024
Response from Bec on Feb 7, 2024
Hi Julie,Thank you for taking the time to review. We are pleased you enjoyed your stay.Take Care,CMI

4/10 Poor

Liz

Disliked: Property conditions & facilities
Very average, easy parking, air conditioning poor, fire alarms went off twice overnight.
Stayed 1 night in Jan 2024
Response from CMI on Feb 7, 2024
Dear Guest,We will look further into this issue and fix accordingly. Thank you for reviewing.Take Care,CMI

10/10 Excellent

Tiffany

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay the room was spacious
Stayed 2 nights in Jan 2024
Response from Bec on Jan 24, 2024
Hi Tiffany,Thank you for your review, we are pleased you enjoyed your stay with us.Regards,CMI

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very handy.
Stayed 1 night in Jan 2024
Response from Bec on Jan 11, 2024
Hi David,Thank you for your review.Regards,CMI

8/10 Good

Angela

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Manny on Jan 7, 2024
Dear guest,Thank you for your feedback. RegardsCMI

8/10 Good

Mohammed

Stayed 1 night in Dec 2023
Response from Bec on Dec 30, 2023
Dear Mohammed,Thank you for taking the time to review. We are happy you enjoyed your stay with us.Regards,CMI

10/10 Excellent

Joan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Bec on Dec 29, 2023
Hi Joan, Thank you for taking time to review. We are happy to hear you enjoyed your stay with us.Take Care,CMI

10/10 Excellent

Padmavathi

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Dec 2023
Response from Bec on Dec 27, 2023
Hi Padmavathi,Thank you for taking the time to review. We are pleased you enjoyed your stay with us.Take Care,CMI

8/10 Good

Probir

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Reasonable and comfortable.
Stayed 3 nights in Dec 2023
Response from Bec on Dec 27, 2023
Dear Probir,We are pleased you enjoyed your stay with us. Thank you for taking the time to review.Take Care,CMI

8/10 Good

Rod

Stayed 1 night in Dec 2023
Response from Manny on Dec 24, 2023
Dear guest.Thank you for your feedback. RegardsCMI

8/10 Good

Tony

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Manny on Dec 24, 2023
Dear guest,Thank you for your feedback.RegardsCMI

10/10 Excellent

Boda

Stayed 1 night in Dec 2023
Response from Manny on Dec 24, 2023
Dear guest,Thanks for your Feedback. RegardsCMI

10/10 Excellent

Gail

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are well appointed and spacious. Great pool.
Stayed 1 night in Dec 2023
Response from Manny on Dec 21, 2023
Dear guest,Thanks for your feedback. RegardsCMI

10/10 Excellent

john

Liked: Cleanliness, staff & service, property conditions & facilities
Very comfortable.
Stayed 1 night in Dec 2023
Response from Manny on Dec 21, 2023
Dear guest,Thanks for your feedback.RegardsCMI

8/10 Good

Kim

Traveled with family and small children
Liked: Cleanliness, staff & service
Room was clean. Staff were friendly. Great price for a place to sleep for an overnight stay.
Stayed 1 night in Dec 2023
Response from Manny on Dec 21, 2023
Dear guest,Thanks for your feedback. RegardsCMI

8/10 Good

Dana

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good overnight stay, older property that is quite clean and comfortable. Good parking onsite, very handy location near shops and pubs for dining.
Stayed 1 night in Dec 2023
Response from Manny on Dec 21, 2023
Dear guest,Thanks for your feedback.RegardsCMI

2/10 Terrible

Martin

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Be very careful when booking this property if you plan on arriving for late check in. They forgot to leave our keys in the late check in safe and then tried lying about some bogus medical emergency story. We could not access our room or help and ended up sleeping in our car. The staff tried refusing to refund the money as well. The male staff member was rude and irate and would hang up when we would call to sort out our refund . Took an email threatening to report him to police for him to refund the money. Would avoid this place like the plague.
Response from Manny on Dec 21, 2023
Dear guest,Thanks for your feedback. RegardsCMI

8/10 Good

Dianne

Traveled with family
Liked: Staff & service, room comfort
Stayed 2 nights in Nov 2023
Response from CMI on Dec 5, 2023
Thank you for your review, we are pleased you enjoyed your stay.

6/10 Okay

Richard

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Great location and reasonably priced. Could use some updating
Stayed 2 nights in Dec 2023
Response from Manny on Dec 21, 2023
Dear guest,Thanks for your feedback.RegardsCMI

8/10 Good

Melissa

Traveled with family
Liked: Staff & service, amenities
Man at the desk was nice, however we were not aware that the restaurant was no longer operating, and had to get food elsewhere. Also, please don't give guests an option to have connecting rooms when they're not on offer in future.
Stayed 2 nights in Oct 2023
Response from Manny on Dec 21, 2023
Dear guest,Thanks for your feedback.RegardsCMI

8/10 Good

Stephen

Liked: Amenities
No fuss. Economical
Stayed 1 night in Nov 2023
Response from Manny on Dec 21, 2023
Dear guest,Thanks for your feedback. RegardsCMI

6/10 Okay

Darren

Liked: Staff & service
Handy location in Cessnock. I went for Christmas Lights at Hunter Valley Gardens. Its easy short drive to them. Room was spacious. Nice hot shower. Need to step into a bath to use shower. Bit slippery in bath use the railing in shower.
Stayed 2 nights in Nov 2023
Response from Manny on Nov 26, 2023
Dear guest,Thanks for your feedback. Hope to see you next time. RegardsCMI

10/10 Excellent

barbara

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Manny on Nov 20, 2023
Dear guest,Thanks for your valuable feedback. See you next time. Regards CMI

8/10 Good

Greg

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2023
Response from Manny on Nov 26, 2023
Dear guest,Thanks for your feedback. Hope to see you again.RegardsCMI

10/10 Excellent

Renee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Manny on Nov 13, 2023
Dear guest, Thanks for your feedback. Hope to see you again.Regards CMI

8/10 Good

Darryn

Liked: Cleanliness, staff & service
Room was clean a bit outdated..fridge was off so water in it spilt everywhere so not a good start..value for money.
Stayed 2 nights in Nov 2023
Response from Manny on Nov 13, 2023
Dear guest,Thanks for your feedback. Apologies for the inconvenience, we will notify this for future reference. Hope to see you again. RegardsCMI

8/10 Good

Garry

Stayed 1 night in Nov 2023
Response from Manny on Dec 21, 2023
Dear guest,Thanks for your feedback. RegardsCMI

4/10 Poor

Keyden

Stayed 4 nights in Oct 2023
Response from Manny on Dec 1, 2023
Dear guest,Thanks for your feedback. RegardsCMI

10/10 Excellent

Desmond

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnight stay
Friendly and helpful staff from check in to check out. Nothing too much trouble. Good sized room. Quite and central. Best of all reasonable priced.
Stayed 1 night in Oct 2023
Response from Bec on Nov 1, 2023
Dear Desmond,Thank you for your review, we are pleased you enjoyed your stay with us and are looking forward to any future bookings.Take Care,CMI

2/10 Terrible

Benson

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Manny on Nov 5, 2023
Dear guest,Thanks for your feedback. Please let us know how we can improve your experience. Kind RegardsCMI

10/10 Excellent

Addie

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would definitely stay here again. Central and walking distance to shops, supermarkets, dining, wining and local bars and take outs. Awesome stay. Thank you for your great hospitality Addie
Stayed 3 nights in Oct 2023
Response from Bec on Nov 1, 2023
Hi Addie,Thanks for taking the time to review, we appreciate your feedback and are looking forward to any future bookings with us.Regards,CMI

8/10 Good

Adam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A pleasant one night stay.
Good value for money for a one night solo stay. Nice friendly service at the check in and the room was functionally perfect, if a bit aesthetically tired. A quiet and peaceful upstairs room, a comfortable bed with decent pillows, I had a good night's sleep, despite some light does come through from outside the curtains. Good shower and nice quality towels. Plenty of off-street parking available. Would definitely stay again.
Stayed 1 night in Oct 2023
Response from Manny on Oct 30, 2023
Dear guest,Thanks for your valuable feedback. Hope to see you next time.RegardsCMI

8/10 Good

Sequoia

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Close to the pacc if youre going to a show.beds are comfortable but there was an overpowering smell of airfreshner some mould in the vanity and the curtains coud do with some improvement hanging and blockout wise .otherwise happy with the accommodation
Stayed 1 night in Oct 2023
Response from Manny on Oct 29, 2023
Dear guest,Thanks for your feedback. Hope to see you next time.RegardsCMI

10/10 Excellent

Jodie

Traveled with group
Centrally located near the Hunter Valley
Stayed 1 night in Oct 2023
Response from Manny on Oct 23, 2023
Dear guest,Thanks for your valuable feedback. RegardsCMI

8/10 Good

Spencer

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
OK place to stay. I would stay again.
Stayed 1 night in Oct 2023
Response from Manny on Oct 22, 2023
Dear guest,Thanks for your feedback.RegardsCMI

10/10 Excellent

Michael

Stayed 1 night in Oct 2023
Response from Bec on Nov 7, 2023
Morning Michael,Thank you for your review.Take Care,CMI

8/10 Good

Teigan

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
This property was great and very family friendly. Easy to park and well attended too. Communication is poor. If you try to call or email for something, it is hard to get an answer. Other than that, everything else was good.
Stayed 1 night in Oct 2023
Response from Bec on Oct 17, 2023
Dear Teigan,Thank you for taking the time to review.We are happy that you enjoyed your stay, apologies for the technical issues we had regarding communication at the time.Regards,CMI

10/10 Excellent

Christine

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to theatre and dining options
Stayed 1 night in Oct 2023
Response from Bec on Oct 17, 2023
Dear Christine,Thank you for taking the time to review. We are pleased you enjoyed your stay and the amenities close by.Take Care,CMI

8/10 Good

David

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Was just a quick overnight stay, somewhere to sleep after a wedding in the Hunter
Stayed 1 night in Oct 2023
Response from Manny on Oct 16, 2023
Dear guest,Thanks for your valuable feedback. Hope to see you next time. :)RegardsCMI

10/10 Excellent

Michael

Stayed 4 nights in Sep 2023
Response from Bec on Nov 1, 2023
Dear Guest,Thank you for the review, we are happy you enjoyed your stay.Take Care,CMI

8/10 Good

Lynette

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location,close to clubs,pubs, shops and cafes
Stayed 2 nights in Sep 2023
Response from Manny on Oct 8, 2023
Dear guest,Thanks for your valuable feedback. RegardsCMI

8/10 Good

Janelle

Traveled with family
Liked: Cleanliness, property conditions & facilities
It was comfortable and had what we needed. The only downside was a fire alarm going off for 30mins and no one coming around to communicate what was going on ?
Stayed 4 nights in Sep 2023
Response from UM on Oct 4, 2023
Hi Janelle. Thank you for your lovely feedback.We will look into it.Looking forward to your stay again.Best RegardsCMI

2/10 Terrible

Janet

Disliked: Cleanliness, property conditions & facilities
The room had no furniture only a broken bed only one thiin blanket was cod all night . Won't be staying there again
Stayed 1 night in Sep 2023
Response from Manny on Oct 1, 2023
Dear guest,Thank you for your feedback. We do apologize for the inconvenience. Please let are staff know if you have any issues with the stay. Our motel number service is operational 24/7. Hope to see you again.RegardsCMI

10/10 Excellent

Michael

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good
Stayed 5 nights in Sep 2023
Response from Bec on Sep 20, 2023
Dear Michael,Thank you for your review, we appreciate the feedback and are looking forward to any future bookings.Take Care,CMI

2/10 Terrible

Valerie

Disliked: Staff & service
Did not stay there as when we got there the room was upstairs which was not stated and my sister is disabled when I asked for a refund was told not refundable so we slept in the car
Stayed 1 night in Sep 2023
Response from Manny on Oct 1, 2023
Dear guest,Thanks for your feedback. Please let us know what room you require, for that we can adjust accordingly.RegardsCMI

10/10 Excellent

Michael

Stayed 5 nights in Sep 2023
Response from Manny on Oct 4, 2023
Dear guest,Thank you for your valuable feedback.RegardsCMI

10/10 Excellent

Netina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is very friendly, Good location and parking, room is clean.
Stayed 1 night in Sep 2023
Response from Bec on Sep 12, 2023
Dear Netina,Thank you for taking the time to review.We are happy you enjoyed your time with us.Take Care,CMI