Ratings based on 609 Verified Reviews

4.1 out of 5
91% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler from hk

Good staff but old facilities

Posted Nov 21, 2017
Broken air conditioning Poor drainage Need to change room key 3 times per 5 day stay Good staff
Comment from Hotel Management
Nov 23, 2017 by Juan A. García. Director. , Hotel Management
Dear client, Thank you for your opinion. We take note about you indications to improve and we hope to see you again with us. Our best regards.
3 out of 5
Recommended
for Everyone
by A verified traveler from Minneapolis, MS

Annoying cleaning staff

Posted Nov 6, 2017
I am sensitive to air fresheners and the like. I asked the cleaning crew to skip the air freshener in my room. They agreed. However, I returned to my room and realized that they must have sprayed even more than normal to bother me. The fact that I can’t breathe or sleep didn’t bother them at all.
Comment from Hotel Management
Nov 8, 2017 by Juan A. García. Director. , Hotel Management
Dear La Tasha, Thank you for your comments about your stay. We apologize you for the misunderstood and we take note to improve with our team. We hope to see you again with us. Our best regards.
5 out of 5
Recommended
for Everyone
by A verified traveler from Nantucket, MA

Severely Underrated hotel

Posted Aug 28, 2017
I had an amazing two night stay at this property. It was my first trip to Madrid and it was fantastic. The hotel is in a great location for public transit and my room had all the amenities you could want. Will definitely be staying here on my next trip to Madrid.
Comment from Hotel Management
Aug 29, 2017 by Juan A. García. Director. , Hotel Management
Dear Garrett, Thank you very much for your comments about Ilunion Pío XII in Madrid. It is a pleasure for us to meet all your expectations and to know that you had a very nice stay in Madrid. We hope to see you again very son. Our best regards.
4 out of 5
Recommended
for Everyone
by A verified traveler from dusseldorf Gernamy

Nice hotel for business trip

Posted Jul 3, 2017 on Orbitz
Not so far from airport and subway station Quite, safe , nice room , Fremdling staff
Comment from Hotel Management
Jul 5, 2017 by Juan A. García. Director., Hotel Management
Dear Dmitry, Thank you for your opinion about Ilunion Pío XII in Madrid. We are glad that you had a nice stay and we hope to see you again with us. Our best regards.
4 out of 5
by A verified traveler

Comfortable and friendly

Posted Jun 26, 2017 on Hotels
The staff were very friendly and helpful and the hotel was comfortable and clean. Easy walk to train station to get to city centre etc. Safe area. I would stay here again without any hesitation.
Comment from Hotel Management
Jun 28, 2017 by Juan, Hotel Management
Dear client, Thank you very much for your opinios about Ilunion Pío XII in Madrid. We are very glad that you had a very nice stay with us. It is a pleasure to know that you want to stay at the hotel in the futur. Thank you and our best regards. Juan A. García. Director.
5 out of 5
Recommended
for Couples
by A verified traveler from US

Clean, efficient and convenient hotel in Madrid

Posted Jun 6, 2017 on Orbitz
We are adult couple visiting Madrid during our second vacation in Spain. We stayed about week days in this hotel and that turned out to be an excellent decision. Staff was very polite and attentive to our needs, room was comfortable and clean, providing all necessary amenities including lockbox and good WiFi Internet service. Breakfast was good and sufficient. One night we had to use hotel restaurant for very late dinner, which was good as well. Hotel is located in a quite and green Madrid are hosting several embassies. Nearest subway station is located in walking distance, 5-7 min. This provides very easy access to any place in Madrid. Chamartine train station is located in walking distance as well, about 15 min by foot. Many times we had to come to hotel late night and always felt safe and secure. We highly recommend this hotel as economical and efficient option for visiting Madrid.
Comment from Hotel Management
Jun 12, 2017 by Juan A. García. Director. , Hotel Management
Dear Vlad, Thank you for your comments about Ilunion Pío XII in Madrid. It is a pleasure for us to meet all your expectations and to know that you had a very nice stay. Thank you and we hope to see you again with us. Our best regards.
2 out of 5
by yu sheng

Posted Apr 18, 2017 on Hotels
So call 4 star hotel, but have 0 star service. The cleaning lady did not even left one piece of toilet paper for us. No iron board even the basic hotel has. Close to airport but far from center. Not very satisfied with this one.
Comment from Hotel Management
Apr 20, 2017 by Juan, Hotel Management
Dea Yu Sheng, Thank you for sending your comments about Ilunion Pío XII in Madrid. We apologize you for not meeting all your expectations and we take note to improve everyday. Thank you again and our best regards. Juan A. García. Director.
3 out of 5
by Jannik

Posted Mar 19, 2017 on Hotels
Comment from Hotel Management
Mar 21, 2017 by Juan, Hotel Management
Dear client, Thank you for your opinion about Ilunion Pío XII in Madrid. We hope to see you again with us. Our best regards. Juan A. García. Director.
5 out of 5
by Neil

Posted Feb 13, 2017 on Hotels
Comment from Hotel Management
Feb 15, 2017 by General Manager, Hotel Management
Dear Neil, Thank you for send your opinion about Ilunion Pío XII in Madrid. We hope to see you again with us. Our best regards. Juan A. García. Director.
1 out of 5
by Tamara

You get what you pay for minus the four stars...

Posted Jan 10, 2017 on Hotels
The bathroom was not clean, there was hair on the floor and there was soap résidu in the shower. When taking a shower the water stagnated in the tub. The beds were extremely uncomfortable; it's obvious that these mattresses need to be replaced. Also, there was noise nuisance from the neighbors upstairs who were constantly moving furniture. Definitely NOT worth the four stars it's advertised under.
Comment from Hotel Management
Jan 13, 2017 by General Manager, Hotel Management
Dear Tamara, We thank you for yor comments about Ilunion Pío XII in Madrid. They are very important for us. We apologize you for not meeting your expectations about facilites room. We take note to work hard with our teams and to improve. Thank you again for helping us to be better everyday. Our best regards. Juan A. García. Director Adjunto.