Ratings based on 864 Verified Reviews

4.2 out of 5
89% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
5 out of 5
by Jacklyn

PERFECT!

Posted Oct 17, 2017 on Hotels
Amazing stay!!! Location of the hotel was perfect. Close to the Alfonso VIII metro station which takes you to the city cent in about 20 min. The hotel itself was very clean and modern. The staff were always professional, friendly and willing to assist with whatever your needs are! Breakfast buffet was great with a variety of choices. Eggs however you like them, sausage and bacon were made to order! So they were hot a fresh when you needed it. There were some restaurant choices and a grocery store within feet away from the hotel. Will definitely stay here whenever we're in Madrid.
Comment from Hotel Management
Dec 3, 2017 by DIRECTOR, Hotel Management
Dear Guest: Many thanks for your stay at the Hotel ILUNION Suites Madrid. We are pleased to learn that you appreciated our team’s efficient service and enjoyed your stayed in Madrid. For us is very important that our guests feel comfortable and happy during their stay in the hotel. Don't hesitate to return to Hotel ILUNION Suites Madrid if you come again to Madrid, we will be waiting for you. Best Regards, Ramon Armada
2 out of 5
by Dean

Defiantly not a 4* Hotel

Posted Oct 8, 2017 on Hotels
Stayed here for 4 nights. Have to say for a hotel that rates itself as a 4* My wife and I where disappointed. No kettle in room to make a brew, had to go out to the coffee shop across the road to get a brew as waiting in the bar for one took forever. When I asked about getting a kettle it was a plain no, you have to use the bar. Wallpaper peeling off the wall, air con didn’t work propely. We requested a double bed instead of 2 twins, didn’t get it, even though I requested one when I booked due to the fact it was our wedding anniversary. Hotel was very handy for the metro in to Madrid city centre though, which is the only good thing I can say about the place.
Comment from Hotel Management
Dec 3, 2017 by DIRECTOR, Hotel Management
Dear guest, Thank you so much for your stay’s review at our hotel ILUNION Suites Madrid. We always welcome feedback from our guests as it is a valuable source of information and help us monitor the service we provide. Looking forward to seeing you soon back in Madrid. King regards, Ramón Armada
5 out of 5
Recommended
for Everyone
by A verified traveler from miami

Nice hotel near to supermarket, restaurants !!

Posted Sep 28, 2017
It was a great experience, I had arrived from a long flight and even though check in was until 3pm, we were allowed to go to our room by 1 pm, just as soon as we arrived !! Clean and nice room, friendly staff !!
Comment from Hotel Management
Dec 3, 2017 by manager, Hotel Management
Dear Guest: Many thanks for your stay at the Hotel ILUNION Suites Madrid. We are pleased to learn that you appreciated our team’s efficient service and enjoyed your stayed in Madrid. For us is very important that our guests feel comfortable and happy during their stay in the hotel. Don't hesitate to return to Hotel ILUNION Suites Madrid if you come again to Madrid, we will be waiting for you. Best Regards, Ramon Armada
4 out of 5
Recommended
for Everyone
by A verified traveler from Florida USA

Modern hotel in a quiet neighborhood

Posted Sep 28, 2017 on Orbitz
Pros: Spacious, modern, clean
Cons: Better internet connection
Location: Residential area, very close to metro stop
The suite was spacious, with 2 entirely separate rooms. Bathroom is very modern, clean. Internet does not always work in certain rooms in the hotel.
Comment from Hotel Management
Dec 3, 2017 by manager, Hotel Management
Dear Guest: Many thanks for your stay at the Hotel ILUNION Suites Madrid. We are pleased to learn that you appreciated our team’s efficient service and enjoyed your stayed in Madrid. For us is very important that our guests feel comfortable and happy during their stay in the hotel. Don't hesitate to return to Hotel ILUNION Suites Madrid if you come again to Madrid, we will be waiting for you. Best Regards, Ramon Armada
5 out of 5
by Pataida

Posted Aug 31, 2017 on Hotels
Comment from Hotel Management
Dec 3, 2017 by DIRECTOR, Hotel Management
Dear Guest: Many thanks for your stay at the Hotel ILUNION Suites Madrid. We are pleased to learn that you appreciated our team’s efficient service and enjoyed your stayed in Madrid. For us is very important that our guests feel comfortable and happy during their stay in the hotel. Don't hesitate to return to Hotel ILUNION Suites Madrid if you come again to Madrid, we will be waiting for you. Best Regards, Ramon Armada
5 out of 5
by Maksim

Perfect!

Posted Aug 22, 2017 on Hotels
Perfect!
Comment from Hotel Management
Dec 3, 2017 by DIRECTOR, Hotel Management
Dear Guest: Many thanks for your stay at the Hotel ILUNION Suites Madrid. We are pleased to learn that you appreciated our team’s efficient service and enjoyed your stayed in Madrid. For us is very important that our guests feel comfortable and happy during their stay in the hotel. Don't hesitate to return to Hotel ILUNION Suites Madrid if you come again to Madrid, we will be waiting for you. Best Regards, Ramon Armada
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel

Posted Aug 3, 2017
Very nice hotel clean close to the metro and bus station in 10 minutes you will be in city center. Hotel also in nice recidential area close to grossery store
Comment from Hotel Management
Dec 3, 2017 by manager, Hotel Management
Dear Guest: Many thanks for your stay at the Hotel ILUNION Suites Madrid. We are pleased to learn that you appreciated our team’s efficient service and enjoyed your stayed in Madrid. For us is very important that our guests feel comfortable and happy during their stay in the hotel. Don't hesitate to return to Hotel ILUNION Suites Madrid if you come again to Madrid, we will be waiting for you. Best Regards, Ramon Armada
5 out of 5
Recommended
for Everyone
by A verified traveler from Manchester

Nice hotel with friendly staff.Good location.

Posted Aug 2, 2017
Pros: Clean friendly staff..
Cons: Not particular
Location: Good transport nearby.
Excellent location. Good clean room and above all friendly helpful staff.
Comment from Hotel Management
Dec 3, 2017 by manager, Hotel Management
Dear Guest: Many thanks for your stay at the Hotel ILUNION Suites Madrid. We are pleased to learn that you appreciated our team’s efficient service and enjoyed your stayed in Madrid. For us is very important that our guests feel comfortable and happy during their stay in the hotel. Don't hesitate to return to Hotel ILUNION Suites Madrid if you come again to Madrid, we will be waiting for you. Best Regards, Ramon Armada
5 out of 5
by Sonya

My stay

Posted Jul 31, 2017 on Hotels
My stay at the hotel was great except for the bed. The bed was too hard and it didn't contour to my back. But the hotel and staff were fabulous. I will stay here again.
Comment from Hotel Management
Dec 4, 2017 by DIRECTOR, Hotel Management
Dear guest, Thank you so much for your stay’s review at our hotel ILUNION Suites Madrid. We always welcome feedback from our guests as it is a valuable source of information and help us monitor the service we provide. Looking forward to seeing you soon back in Madrid. King regards, Ramón Armada
5 out of 5
by A verified traveler

Posted Jul 12, 2017 on Hotels
Comment from Hotel Management
Dec 3, 2017 by DIRECTOR, Hotel Management
Dear Guest: Many thanks for your stay at the Hotel ILUNION Suites Madrid. We are pleased to learn that you appreciated our team’s efficient service and enjoyed your stayed in Madrid. For us is very important that our guests feel comfortable and happy during their stay in the hotel. Don't hesitate to return to Hotel ILUNION Suites Madrid if you come again to Madrid, we will be waiting for you. Best Regards, Ramon Armada