Ratings based on 180 Verified Reviews

3.8 out of 5
85% of guests recommend
3.9 Room cleanliness
3.9 Service & staff
3.7 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler

Posted Sep 26, 2017
Overall it was a convenient stay. Metro close by and staff willing to help. Customer service a little slow. Room ventilation poor. No fan or air condition. Annoying was the fact that trash pickup was very loud and performed between 1 and 3 am every day.
Comment from Hotel Management
Nov 2, 2017 by Manager, Hotel Management
Dear guest, Thank you for taking time to share your feedback, and for the positive comment about our hotel. We are glad that you enjoyed your stay at our Sercotel Togumar. Unfortunately we cannot avoid that the garbage truck does not make noise to the run collection, but fortunately, they do service in 10 seconds. We hope to see you soon in your next stay in Madrid. Best regards . VCS Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Good stay

Posted Sep 13, 2017
Pros: Tried really hard to offer its customer a good stay with nice touches in the room, e.g. dressing gowns, fruit, etc - rare for a 3 star
Cons: Slightly jaded bathroom, but clean
Location: Location is the compromise
Great staff - very fair offering for the price. Bit out of the way for tourists maybe, but good for where I needed to be.
Comment from Hotel Management
Sep 18, 2017 by Manager, Hotel Management
Dear guest, Thank you for taking time to share your feedback, and for the positive comment about our hotel. We are glad that you enjoyed your stay at our Sercotel Togumar. We hope to see you soon in your next stay in Madrid. Best regards . VCS Manager
5 out of 5
by A verified traveler

Posted Sep 4, 2017 on Hotels
Comment from Hotel Management
Sep 12, 2017
Estimado cliente, Gracias por tomarse tiempo en darnos su valoración acerca de nuestro Hotel. Nos alegra que la estancia haya sido de su agrado, y que se haya sentido cómodo entre nosotros. Esperamos tenerle pronto de vuelta, y poder darle de nuevo la bienvenida en su próxima visita a Madrid. Atentamente, VCS Dirección
5 out of 5
by Mark

Posted Aug 4, 2017 on Hotels
We traveled from the north down the east coast of Spain stopping at Barcelona, Salou, Valencia , Benidorm and this hotel wasn't the most expensive nor cheapest but it was the most practical, easy and pleasant . Although it didn't have a restaurant or a bar it had room service with very reasonable priced food and drinks. Situated at the back of a Main Street that was full of little coffee shops and Spanish type bakery shops and a couple of hundred yards from the M3 . A perfect stop over as we traveled through Madrid.
Comment from Hotel Management
Aug 16, 2017
Dear Mark, Thank you for taking time to share your feedback, and for the positive comment about our hotel. We are glad that you enjoyed your stay at our Sercotel Togumar, and we hope to see you soon in your next stay in Madrid. Best regards . VCS Manager
2 out of 5
by Joe from Essex

Fine for somewhere to sleep

Posted Aug 14, 2016 on Hotels
Found that the hotel needed some TLC in many places, on the surface the room was clean but definitely needed more attention, the staff are very friendly and helpful and a credit to the hotel, the wifi was poor and would not recommend for someone needing a good connection to work
Comment from Hotel Management
Aug 22, 2016 by General Manager, Hotel Management
Dear Joe, Thank you for taking time to share your feedback. With this kind of feedback, we learn from and we use it to improve. Would have desired that you would have had a better experience with us. Unfortunately the noise of the air conditioning is unavoidable, but in the future, if some customer annoying, contact with reception. I can assure you that we will do our best to give you the great hotel experience that so many of our guests have enjoyed We hope to welcome you back to our hotel very soon! Sincerely, Verónica Ciriza Manager
2 out of 5
by A verified traveler from USA

Just ok, with inconvenient location

Posted Jun 10, 2016 on Orbitz
I stayed in this hotel to be close to some friends. However, for the price, it was just ok, nothing more. Front desk staff, with the exception of one staff, were unhelpful and inefficient. They tried to charge me twice and didn't bother saying they were sorry when they realized their error. Decor was tacky. Wifi was weak. Food was awful. And you have to take 3 different metro lines to go anywhere.
Comment from Hotel Management
Jun 14, 2016 by Direction, Hotel Management
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely,
5 out of 5
Recommended
for Everyone
by A verified traveler from Northamptonshire

Good, clean basic hotel, close to metro.

Posted Jan 19, 2016
On arrival we were upgraded to family rooms consisting of small kitchen, 2 bedrooms and a large terrace. Comfortable, clean, spacious rooms with good facilities. English speaking helpful staff. This isn't a city centre location but it's only a 2 minute walk to the metro. Lots of shops, bars and cafes all within a few hundred metres of the hotel. Nice, basic hotel.
Comment from Hotel Management
Feb 22, 2016 by Dirección, Hotel Management
Thank you for your kind comments and for choosing Sercotel Togumar. We hope to have you among us in future visits to Madrid. Sincerely, Sercotel Togumar
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Sep 4, 2015 on Hotels
4 out of 5
by Peter

This traveler left a rating score only Posted Aug 10, 2015 on Hotels
4 out of 5
Recommended
for Everyone
by A verified traveler

Very helpful staff

Posted Jun 1, 2015
Good location, near metro but away from busy road. Clean comfortable, quiet airconditioning! Beds comfortable, enjoyed our stay. Kitchen useful