Ratings based on 382 Verified Reviews

4.6 out of 5
92% of guests recommend
4.7 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from CA

Posted Dec 15, 2017
Staff is very friendly and helpful. Room is clean, although carpet looks tired. Bathroom is very acceptable.
Comment from Hotel Management
Feb 8, 2018 by María Herrero, Hotel Management
Dear Tess, Thank you very much for taking the time in sharing your comments. We are more than happy to know that the service of our team was up to your expectations and we do take note of your comment about the carpet in order to improve it. We are looking forward to welcome you back very soon. Best regards, María Herrero Guest Relations Manager
3 out of 5
by A verified traveler

Nice hotel with improvements needed

Posted Nov 15, 2017
Location is very busy, after a few days we found good places to dine; hotel food very expensive. 2 of 5 days cold showers, even our friends had same water issue. Hotel staff tried to help offering an alternate room to shower that too had cold water. Frustrating that the solution was not checked out before we traveled to anothenr room in our robes. Closet space very small. On a positive note staff gave us a $140 for our trouble. Beds & towels very comfortable.
Comment from Hotel Management
Nov 17, 2017 by Maria Herrero, Guest Relations Manager, Hotel Management
Dear guest, Thank you for taking the time to review about your recent stay at Hesperia Madrid. I am deeply sorry to read that we could not achieved your expectations due to the several issues with the hot water. As we spoke, for your next stay please do not hesitate to contact guestrelations@hesperia-madrid.com so I can personally accomodate your needs and make your stay unforgetable. Kindest regards, María Herrero Guest Relations Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Great helpful staff & good location.

Posted Oct 9, 2017
The hotel is located with walking distance to restaurants and shopping. Metro station just steps from front door or cheap cab ride to centre of Madrid.
Comment from Hotel Management
Oct 10, 2017 by María Herrero, Guest Relations Manager., Hotel Management
Dear Guest, I would like to thank you for sharing your opinion in reference to your recent stay with us. I am very glad to know that we have achieved your expectations. Hoping to welcome you for your next stay with us so that I can meet you personally. Kindest regards,
5 out of 5
by Jane

Great Hotel

Posted Sep 24, 2017 on Hotels
The hotel was clean, pretty, and the rooms were comfortable. The bathroom was large and the decor was elegant. I loved that they had a guest relations desk where someone helped us plan our whole trip. The only thing I would change is that it was about a 15 minute cab ride to the center of town from the hotel. Otherwise I had no complaints and would recommend this hotel.
Comment from Hotel Management
Sep 26, 2017 by Pablo, Hotel Management
Dear Jane, thank you very much for taking the time in sending us your review. I would like to personally thank you for the excellent comments about the service provided by the Guest Relations team. Hoping to welcome you for your next stay with us so that I can meet you personally. Receive my best regards, María Herrero, Guest Relations Manager.
5 out of 5
Recommended
for Everyone
by A verified traveler from london

Excellent hotel in central madrid

Posted Sep 18, 2017
This hotel was fantastic, the staff could not do enough for us, the room was lovely and clean. The hotel upgraded up to a junior suite which was a pleasant surprise. Not sure the breakfast is worth the £27 pp but it was nice. The hotel is situated just outside of the centre but you can walk into central Madrid in 30 mins and you walk through some lovely areas. The metro is just around the corner too. Definitely a 5*hotel.
Comment from Hotel Management
Sep 18, 2017 by Maria Herrero, Guest relations Manager , Hotel Management
Dear Vicky, thank you very much for taking the time in sending us your review. I would like to personally thank you for the excellent comments about the service provided by the team .The entire team is at your disposal for everything you may need. Hoping to welcome you for your next stay with us. Kindest regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from london

Super friendly staff and great location

Posted Sep 14, 2017
We loved the hotel, the location, the room and the staff. Minor point are the costs of the items in the minibar - upon check-out, we realized that we had to pay 8 euro's for the (ice cold) m&m's we had consumed from the minibar...
Comment from Hotel Management
Sep 15, 2017 by Maria Herrero, Guest Relations Manager , Hotel Management
Dear Anna, We would like to thank you for sharing your opinion about your last stay with us. It was a pleasure to have you as a guest and I am very pleased that you have very much enjoyed the service provided and our facilities. I take good note of your comments about the prices of the products on the minibar. The entire team look forward to welcoming you back. Kindest regards, María Herrero Guest Relations Manager
5 out of 5
by Rene

Great hotel

Posted Sep 10, 2017 on Hotels
Probably the nicest hotel I have stayed in this year. I would highly recommend to anyone traveling to Maderid for business or pleasure.
Comment from Hotel Management
Sep 12, 2017 by Pablo, Hotel Management
Dear Rene, At Hotel Hesperia Madrid it is our aim to cover the expectations of our guests and it is most inspiring for all members of our team to accomplish with success. Thank you very much for your comments about our staff and services. I remain at your entire disposal for anything you might need on your next stay. Kindest regards, Maria Herrero Guest Relations Manager
5 out of 5
by Rong

Posted Sep 10, 2017 on Hotels
Comment from Hotel Management
Sep 12, 2017 by Pablo, Hotel Management
Dear Rong, We really appreciate for having taken a few moments of your valuable time to express your satisfaction about the services of our Hotel during your last stay with us. Looking forward to welcome you back in the near future. Maria Herrero Guest Relations Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from montreal

Real 5* hotel

Posted Aug 23, 2017
Great hotel great staff, would give 10 on 10, good locations
Comment from Hotel Management
Aug 23, 2017 by María Herrero Guest Relations Manager, Hotel Management
Dear Elie, We would like to thank you for the time you took to share your opinion in reference to your last stay with us. At the Hotel Hesperia Madrid it is our aim to exceed your expectations and we really appreciate when our guests let us know. Looking forward to welcome you back in the near future. Yours faithfully,
5 out of 5
by Ana

Posted Aug 23, 2017 on Hotels
Comment from Hotel Management
Aug 25, 2017 by Pablo, Hotel Management
Dear Ana, We would like to thank you for sharing your great opinion in reference to your last stay with us. It was a pleasure to have you as a guest and I am very pleased that you have very much enjoyed the service provided. The entire team look forward to welcoming you back again to your home in Madrid! Kind regards, María Herrero Guest Relations Manager