Ratings based on 406 Verified Reviews

4.1 out of 5
84% of guests recommend
4.5 Room cleanliness
4.1 Service & staff
4.0 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from London

Posted Dec 28, 2017
Nice hotel, close to Moncloa tube station. Very comfy room and good breakfast.
3 out of 5
by A verified traveler from UK

Some redeeming features

Posted Sep 26, 2017
Had several issues with this hotel 1. When booking, it said the pool was open from June. It didn't say, however, that it would then close 2 days before our stay. 2. I booked a hotel room with a city view (which was more expensive than a standard room). The view was of the side of a building which looked to be student halls. When I contacted reception about this they said "that's what we mean by city view" and only 5 of their rooms have a better view, so should not have been sold as a room with city view (See attached photo) 3. There was blood on one of the pillows 4. The bath was dirty 5. The walls were so so so thin. We could hear the man in the next room opening his sweet wrappers they were that thin. Later on he made an hour long phone call, which felt like he was in the same room. We had been awake since 3am due to flights so asked to move to another room where it might be a bit quieter. The staff were not apologetic and after about 20 minutes of begging to move to a room where we could actually fall asleep, they moved us. 6. The roof terrace is only open from 8:30pm so no sunbathing in the day as well as no pool. Overall a disappointing stay. However, the breakfast was good, and it's very close to a metro stop. Wouldn't recommend a stay here unfortunately, felt like there were a lot of let downs.
5 out of 5
by Sofia

Nice pool good value for money

Posted Sep 16, 2017 on Hotels
Really nice hotel with friendly staff. They have a nice pool in the rooftop, really enjoyable
3 out of 5
by A verified traveler

Posted Aug 26, 2017 on Hotels
Horrible scrambled eggs!
5 out of 5
Recommended
for Everyone
by A verified traveler from Ontario, Canada

Beautiful,modern hotel and friendly, helpful staff

Posted Aug 23, 2017
Pros: Security, location and very modern hotel
Cons: Nothing could be improved
Location: Metro, buses, restaurants, etc.
It was a great experience and I would definitely stay at this hotel again.
4 out of 5
Recommended
for Everyone
by A verified traveler from buenos aires

Good hotel next to the metro

Posted Aug 17, 2017
Good hotel in Madrid. The room is small but the hotel is well located and has a nice terrace overlooking the city with a swimming pool and a bar. Breakfast was very complete and very good.
5 out of 5
Recommended
for Everyone
by A verified traveler from Lancashire

Lovely boutique hotel

Posted Aug 10, 2017
This hotel is situated near the metro, which only took 10 mins into the city centre. But then you also have the roof top plunge pool and sunbathing terrace - what a bonus! Would highly recommend this hotel, fantastic location, quality rooms and excellent staff.
4 out of 5
Recommended
for Everyone
by A verified traveler from toronto canada

Nice hotel Metro station across the street .

Posted Aug 5, 2017
Pros: Location Safe and comfortable Very quiet Walking distance to many cafes , restruants and department store with a supermarket .
Location: Across the street from the Metro
Good experience Safe quiet Good location Staff very helpful
4 out of 5
by Gordon

Moncloa Mad Cool Festival

Posted Jul 10, 2017 on Hotels
Very disappointed with the refurbishment work so no bar area, as advertised. Breakfast was good first day, but not on second or third days.
4 out of 5
by A verified traveler

A great option, but still a work in progress

Posted Jul 10, 2017 on Hotels
Location and breakfast were real highlights. Staff very polite Facilities looked great on paper but unfortunately not in practice: the "gym" only had literally 3 machines, one of which was broken; the sauna never worked (despite various requests to turn it on) and there were major works happening on the roof terrace so one could not really fully enjoy it.