Ratings based on 61 Verified Reviews

4.1 out of 5
60% of guests recommend
4.3 Room cleanliness
4.0 Service & staff
4.0 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 11, 2017
Very nice stay with friendly and helpful staff. Room was a bit small but balcony made it feel much more spacious. Clean and tidy. Close to metro station which made visiting sites easy
Comment from Hotel Management
Oct 12, 2017 by Iván Lara. Operations Manager, Hotel Management
Dear guest, Thank you for choosing our establishment for your last stay in Madrid and for your positive assessment. Your comments about our location, service and quality, are the best reward and encouragement to continue making our guests' stay an unforgettable experience. Best regards, Iván Lara. Operations Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Portland, Oregon

Perfect hotel for less than $100 per night.

Posted Sep 28, 2017
We booked a deluxe room w/ balcony and were in room #501. It was extremely comfortable with a private bathroom that is fully separate from the bedroom area. There's even a door to the bedroom you can close for added sound reduction if someone is sleeping while someone is getting ready. The hotel is a 7-8 minute walk from a nearby metro stop (Canal). We were very pleased w/ our stay and would highly recommend this hotel to others looking for nice accommodations for under $100 per night.
Comment from Hotel Management
Sep 29, 2017 by Ivan Lara. Operations manager, Hotel Management
Dear Customer, We are glad to hear you enjoyed your time with us. Also, we’d like to thank you for taking a few minutes to write your impression of our hotel and share your experience with other fellow travelers. Kind regards
3 out of 5
by A verified traveler

Posted Sep 18, 2017
The room was tiny, like a monk cell, stuffy and uncomfortable. Because of the room configuration, it was impossible to watch TV, for example, or to place my laptop in the safe inside the closet. I had to leave my computer at the reception every time I went out. Also, there was not enough light (artificial light, that is) in the room and it got pretty dark at night. The shower is not well designed, so every time I showered, the floor got flooded no matter what I tried to do.
Comment from Hotel Management
Sep 29, 2017 by Ivan Lara. Operations manager, Hotel Management
Dear Customer, We greatly apologize that the room size didn't please you. However, the rooms are in keeping with the rules for three stars hotels in town. We know every visit is unique and special. We will be satisfied to welcome you next time you are in our city. Therefore, don't hesitate contacting us in advance, to offer you any particular request. Kind regards
5 out of 5
by Tien

Great stay

Posted Aug 29, 2017 on Hotels
The service was friendly and the hotel itself was a much needed comfort and luxury after two weeks of AirbnBs and hostel conditions. AirbnBs are great but nothing can beat the service of a hotel like Leonardo. I would however improve the shampoo and conditioner/ toiletries quality.
Comment from Hotel Management
Sep 29, 2017
Dear Tien, Thank you for choosing our establishment for your last stay in Madrid, and for your positive assessment. Your comments about our service and quality, are the best reward and encouragement to continue making our guests stay an unforgettable experience. Kind regards Ivan Lara Operations manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel, just a few minutes by car to the city.

Posted Aug 28, 2017
Cons: The beds should have lockable rollers.
The staff was great and they speak English. Breakfast is very good.
Comment from Hotel Management
Sep 29, 2017 by Ivan Lara. Operations manager, Hotel Management
Dear guest, We appreciate your comments about the quality, service, staff and the rooms in general. We will transmit your comments to our entire team who always appreciate words of praise. Kind regards
4 out of 5
by Laura

Brilliant hotel, not brilliant location

Posted Aug 13, 2017 on Hotels
Lovely hotel, clean and staff helpful. Location is a bit far from gran via and hotel lobby lacks atmosphere but overall good stay and great value for money
Comment from Hotel Management
Sep 29, 2017
Dear guest, We arevery pleased about comments about the quality, service, staff and the rooms in general. We will transmit your comments to our entire team who always appreciate words of praise. Moreover, the hotel is well-connected with the main means of transport, allowing you to go to more distant points in a few minutes, and visit the most emblematic touristic sites of the city easily. Kind regards Ivan Lara. Operations manager
2 out of 5
by A verified traveler from london

Okay

Posted Jul 29, 2017
Electric hardly worked Broken door No toilet roll even when we asked Honestly I'm so upset about how the hotel was and it was hard to complain as we understand that they did not speak english
Comment from Hotel Management
Aug 9, 2017 by Ivan Lara, Hotel Management
Dear Guest, We appreciate the time that you took to post your comments. We regret any inconvenience that we may have caused you during your stay. We will contact the department and take action to prevent a recurrence. We take in consideration your comments to improve our services / installations of our Hotel. Sorry for the inconveniences and best regards,
5 out of 5
by A verified traveler

Posted Jul 23, 2017 on Hotels
Great staff!!!
Comment from Hotel Management
Aug 3, 2017
Dear Guest, We are glad to hear you enjoyed your time with us. Also, we’d like to thank you for taking a few minutes to write your impression of our hotel. We will transmit your comments to our entire team who always appreciate words of praise. We will be satisfied to welcome you next time you are in our city. Best regards, Ivan Lara Operations Manager
5 out of 5
by Timothy

Posted Jul 12, 2017 on Hotels
Comment from Hotel Management
Jul 24, 2017
Dear Timothy: Thank you for your puntuation and we hope to see you soon in Leonardo hotels. Best regards: Reception.
5 out of 5
Recommended
for Everyone
by A verified traveler

Excelent location, reasonable price

Posted May 25, 2017
Excelent location in Madrid Center. Very nice staff and installations. Ideal for business. Delicious breakfast service.
Comment from Hotel Management
May 27, 2017 by Reception, Hotel Management
Dear guest: Thanks for your impression. We are happy to make you a nice stay in our hotel Best regards