Ratings based on 50 Verified Reviews

4.0 out of 5
94% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
3.9 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Maracaibo

Nice hotel good

Posted Aug 28, 2017
Nice hotel, good price , very well located near restaurants, stores, walking area. Very helpful personnel.
Comment from Hotel Management
Aug 30, 2017 by Iván Lara. Operations Manager, Hotel Management
Dear Constantino, We are glad to know that you enjoyed your stay and we are very grateful to you for spending your time sharing your experience. We appreciate your comments about the quality, service, staff and the rooms in general. We will transmit your comments to our entire team who always appreciate words of praise We would love to welcome you in the future. Best regards,
4 out of 5
Recommended
for Everyone
by A verified traveler from Panama

Nice Experience

Posted Aug 24, 2017
Pros: Location, cleanliness, comfort and staff.
Cons: Beds without wheels
Location: Near to nice neighborhood Malasaña with very nice restaurants (tapas) and bars.
I totally recommend this hotel regardless the purpose of your travel. Located nearby San Bernardo Metro station you can move fast to the most touristic locations. Great quality restaurants and bars are located in Malasaña neighborhood 5 minutes walk from the hotel. The hotel staff was very friendly and everything was in good conditions. However, keep in mind that sometimes you might listen to noises from other rooms and that the bed has wheels so it might separate from the wall if you move to much. Overall, very nice experience and would stay there again.
Comment from Hotel Management
Aug 26, 2017 by Iván Lara. Operations Manager, Hotel Management
Dear María, Thank you for choosing our establishment for your last stay in Madrid and for your positive assessment. Your comments about our location, service and quality, are the best reward and encouragement to continue making our guests' stay an unforgettable experience. It is important for us that you know we share with the rest of our team your experience. Your comments cheer us every day. Best regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from toronto canada

Nice close to city center.

Posted Aug 23, 2017
Good enjoy so much clse to restaurants and many turist atractions
Comment from Hotel Management
Aug 27, 2017 by Iván Lara. Operations Manager, Hotel Management
Dear guest, We are glad to know that you enjoyed your stay and we are very grateful to you for spending your time sharing your experience. We are strategically located, which makes us the perfect hotel to start off the adventure in the city. We would love to welcome you in the future. Please, don't hesitate to contact us next time you visit the city. Best regards,
3 out of 5
Recommended
for Everyone
by A verified traveler from bath

Good location and helpful staff

Posted Aug 23, 2017
First impressions were very good and the staff were friendly and helpful. The room looked good, large bathroom, tea making facilities, a safe and a big flat screen tv However the room needed repairs, especially the bathroom, the shower was falling off the wall, the bathroom door wouldn't close unless you pulled it hard, one morning my daughter went in the bathroom and part of the door frame fell from above only just missing her head! The shower flooded the whole bathroom and the the only place to hang towels was over the toilet even though it was a large room with a big empty space in one corner. We told staff about the wood falling down as we were going out, when we came back it had been stuck back up, ready for the next unsuspecting customer! No apologies were given. It's a shame because it's a good location.
Comment from Hotel Management
Aug 27, 2017 by Iván Lara. Operations Manager, Hotel Management
Dear guest, First of all, we would like to thank you for sharing your experience. We regret any inconvenience that we may have caused you during your stay. We will contact the department and take action to prevent a recurrence. We take in consideration your comments for future improvements in our installations of our Hotel. Sorry for the inconveniences. Best regards,
5 out of 5
Recommended
for Everyone
by A verified traveler

good hotel for our needs

Posted Aug 20, 2017
clean and efficient hotel located within walking distance of the Metro stations
Comment from Hotel Management
Aug 27, 2017 by Iván Lara. Operations Manager, Hotel Management
Dear Robin, We are glad to hear you enjoyed your time with us. Also, we’d like to thank you for taking a few minutes to write your impression of our hotel and share your experience with other fellow travelers. Moreover, the hotel is well-connected with the main means of transport, allowing you to go to more distant points in a few minutes, and visit the most emblematic touristic sites of the city easily. We would love to welcome you in the future. Please, don't hesitate to contact us next time you visit the city. Best regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from scotland

Very nice hotel

Posted Aug 6, 2017
Very good hotel really worth staying here good location for centre of Madrid really easy to walk from hotel 10-15 mins and you are in centre hotel very clean and staff really helpful with anything you require
Comment from Hotel Management
Aug 9, 2017 by Iván Lara. Operations Manager, Hotel Management
Dear guest, We appreciate your comments about the quality, service, staff and the rooms in general. We will transmit your comments to our entire team who always appreciate words of praise Best regards,
5 out of 5
by A verified traveler

Highly recommended!

Posted Jun 21, 2017 on Hotels
Very modern deco and equipments inside the room and I really enjoyed the stay! Will definitely come back upon my next trip.
Comment from Hotel Management
Jun 27, 2017
Dear guest, We appreciate the time that you took to post your comments. We are delighted to know you enjoyed your experience with us and the city. Please don't hesitate to contact us again for any question or requirements. Best regards, Iván Lara. Operations Manager
5 out of 5
by Shawn

Good, not great

Posted Jun 20, 2017 on Hotels
The hotel is a bit dated, but is in a very convenient location.
Comment from Hotel Management
Jun 27, 2017
Dear Shawn, First of all, we would like to thank you for sharing your experience. We are strategically located, which makes us the perfect hotel to start off the adventure in the city. We know every visit is unique and special. We will be satisfied to welcome you next time you are in our city. Therefore, don't hesitate contacting us in advance, to offer you any particular request. Best regards, Iván Lara. Operations Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel

Posted Jun 11, 2017
Nice location and close to metro. Rooms were clean and comfortable, We enjoyed our stay here.
Comment from Hotel Management
Jun 15, 2017 by Iván Lara, Hotel Management
Dear Guest: Thank you for choosing our establishment for your last stay in Madrid, and for your positive assessment. Your comments about our location, service and quality, are the best reward and encouragement to continue making our guests' stay an unforgettable experience. We are glad to know that the rooms were to your liking. Best regards, Iván Lara Operation Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from aberdeen

Nice hotel central to madrid

Posted Jun 7, 2017
Good hotel easy access to metro .would advise not buying from bar go to supermarket round corner .was supposed to have a food purchasing area but never found it.also we were supposed to have a double bed but had 2 single beds which were on wheels and would move very easily not the best
Comment from Hotel Management
Jun 9, 2017 by Iván Lara, Hotel Management
Dear guest, We appreciate the time that you took to post your comments. We are delighted to know you enjoyed your experience with us and the city. Please don't hesitate to contact us again for any question or requirements. Best Regards Iván Lara Operations Manager