Ratings based on 274 Verified Reviews

4.8 out of 5
96% of guests recommend
4.8 Room cleanliness
4.9 Service & staff
4.8 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Israel

True European 5 star luxury in a boutique Hotel

Posted Oct 31, 2017
Pros: Cleanliness, Quire, Service, Class.
Location: Location- Slightly further away from the main tourist attractions.- 8-10 euros away by taxi.
The heading says it all. Nothing to add.........................................................................................................
Comment from Hotel Management
Nov 5, 2017 by Jose Martín, Hotel Management
Dear Saul We apreciate your comment and we are sure basic in your opinion we will continue improuving our service. Best regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from San Diego

Fabulous hotel in a great location

Posted Oct 21, 2017
Pros: Clean, spacious, comfortable, great staff, nice location
Location: Lots of restaurants nearby, convenient to metro, walkable to museums, Plaza Mayor, the palace
We selected this hotel based on other Expedia reviews. We were very happy we did. It started before we even got there. We were going to arrive in the morning and I e-mailed to see if they could store our luggage until check in time. They told me that they would try to have the room ready for us when we arrived. They did in fact have our room ready and it was so great to be able to relax and grab a nap after 18 hours of traveling. The room was clean, spacious, and comfortable with elegant furnishings. The whirlpool tub was also a pleasant surprise after the trip. The staff was consistently wonderful. Their English was great and they were very tolerant of my attempts at remembering my high school Spanish. Every night when we returned after being out for the day, we found a gift of some sort waiting for us in the room, a bottle of wine, some Jamon with crackers, a basket of fruit, and always fresh bottles of water. They also have parking available which was great for the last night where we had picked up a rental car to head out from Madrid.
Comment from Hotel Management
Oct 25, 2017 by Jose Martín , Hotel Management
Dear Mr Dave We appreciate your comment and we hope to see you soon. Best regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from los angeles

Posted Oct 20, 2017
The hotel is situated in a very convenient yet quiet area. The staff is professional and friendly. We had a very pleasant stay.
Comment from Hotel Management
Oct 25, 2017 by Jose Martín , Hotel Management
Dear Sir or Madam We appreciate your comment and we hope to see you soon. Best regards,
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 19, 2017
Our stay was flawless. very attentive staff and facility is impeccable. wish i could have stayed longer. you will not be disappointed
Comment from Hotel Management
Oct 25, 2017 by Jose Martín , Hotel Management
Dear Sir or Madam We appreciate your comment and we hope to see you soon. Best regards,
5 out of 5
Recommended
for Couples
by A verified traveler from Key West, Florida

Lovely, elegant hotel near museums.

Posted Oct 18, 2017
From arrival to departure the staff was attentive, welcoming and thoughtful. Rooms were immaculate and tastefully furnished. Hotel is convenient to museums, good restaurants, and transportation, yet situated on small side street with little traffic or noise. An oasis of calm in a vibrant bustling city. Enjoyed our last night with dinner at the hotel’s well-known restaurant. It was a delicious and romantic experience on their beautiful terrace. We look forward to our next visit to Madrid and cannot imagine staying anywhere else.
Comment from Hotel Management
Oct 25, 2017 by Jose Martín , Hotel Management
Dear Madam We appreciate your comment and we hope to see you soon. Best regards,
5 out of 5
Recommended
for Everyone
by A verified traveler

Real nice boutique

Posted Oct 13, 2017
Real nice boutique Excellent staff excellent stuff
Comment from Hotel Management
Oct 25, 2017 by Jose Martín , Hotel Management
Dear Sir or Madam We appreciate your comment and we hope to see you soon. Best regards,
5 out of 5
Recommended
for Couples
by A verified traveler from Scottsdale, AZ, U.S.A.

Small, Intimate, Superb!

Posted Oct 4, 2017
Pros: Small, intimate, caring, great service, wonderful dinners, great breakfast. If you want to be pampered, you need to check out the Orfila!
Cons: If it's not broken don't fix it! Enough said!
Location: It's near all the attractions. If it's a little far, just hop a cab. Ask the desk, it'll be there in 2 minutes. Enjoy. You're in Madrid, Spain! Live!
My wife and I have stayed here twice during the past 12 months. We love this hotel. It's so intimate and caring. You'll think you are staying with family. Everything about it is wonderful. Don't miss giving it a try the next time you go to Madrid.
Comment from Hotel Management
Oct 9, 2017 by Jose Martín, Hotel Management
Dear John Thank you very much for having time for your comment. We hope to see you soon. Best regards, Jose Martín
5 out of 5
Recommended
for Everyone
by A verified traveler from louisville ky

Oasis

Posted Sep 21, 2017
Staff was was welcoming and informed. W arrived after an over night trip and were allowed into our rooms immediately. The hotel is located in walking distance of keyb attractions. I enjoyed the whirlpool bath in my room. Decorating is elegant.
Comment from Hotel Management
Sep 21, 2017 by Jose Martín, Hotel Management
Thank you for your comment. We hope to see you soon. Best regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from Cedar Rapids

Great Hotel

Posted Sep 16, 2017
Beautiful rooms; friendly and responsive staff; made you feel welcome the moment you arrive! Wonderful extras...champagne and fruit!!
Comment from Hotel Management
Sep 21, 2017 by Jose Martín, Hotel Management
Thank you for your comment. We hope to see you soon. Best regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from New York, NY, USA

Fabulous hotel in a perfect location

Posted Sep 7, 2017
Lovely hotel in Madrid center and yet on a quite street. They have restaurant offering delicious food, our room was beautiful and clean. Everyone was helpful and super nice. If I will travel to Madrid again I will stay in this hotel.
Comment from Hotel Management
Sep 9, 2017 by Subdirector R&C Hotel Orfila, Hotel Management
Dear Maryka, thank you very much for your review. All Orfila team is glad to know that you enjoyed your stay with us. Hope to see you again!