Ratings based on 260 Verified Reviews

4.8 out of 5
97% of guests recommend
4.8 Room cleanliness
4.9 Service & staff
4.8 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Cedar Rapids

Great Hotel

Posted Sep 16, 2017
Beautiful rooms; friendly and responsive staff; made you feel welcome the moment you arrive! Wonderful extras...champagne and fruit!!
5 out of 5
Recommended
for Everyone
by A verified traveler from New York, NY, USA

Fabulous hotel in a perfect location

Posted Sep 7, 2017
Lovely hotel in Madrid center and yet on a quite street. They have restaurant offering delicious food, our room was beautiful and clean. Everyone was helpful and super nice. If I will travel to Madrid again I will stay in this hotel.
Comment from Hotel Management
Sep 9, 2017 by Subdirector R&C Hotel Orfila, Hotel Management
Dear Maryka, thank you very much for your review. All Orfila team is glad to know that you enjoyed your stay with us. Hope to see you again!
5 out of 5
Recommended
for Everyone
by A verified traveler from NYC

Classic elegance in the center of the city.

Posted Jul 27, 2017
Pros: The restaurant for breakfast or lunch.
Location: The hotel is an easy walk to the major museums in Madrid. Driving to or from the hotel would be a challenge due to the one way streets.
From the gracious reception and early check-in after an overnight flight to the serene breakfast service on the terrace each morning, the hotel and all of the staff were gracious and accommodating. The rooms are spacious and well maintained, and the restaurant is exceptional. All of the front desk staff were knowledgeable, professional and truly helpful. A great starting place for a visit to Madrid.
Comment from Hotel Management
Sep 2, 2017 by R&C Orfila, Hotel Management
Thanks for voice your opion on Expedia. We hope to see you soon.
5 out of 5
Recommended
for Everyone
by A verified traveler from a.o.

Excellent boutique hotel in madrid

Posted Jul 24, 2017
Wonderful boutique hotel with great location to shops restaurants and sights
Comment from Hotel Management
Jul 29, 2017 by R&C Orfila, Hotel Management
Thanks for voice your opion on Expedia. We hope to see you soon.
5 out of 5
Recommended
for Couples
by A verified traveler from Philadelphia, PA

Beautiful, Clean, Friendly Hotel

Posted Jul 8, 2017
Pros: The staff were so friendly and helpful. Because it is a smaller hotel, they cater to the clients more. Felt like home.
Cons: We kept losing the internet connection. They need a dedicated printer and computer for clients to be able to print vouchers and boarding passes.
Location: Located within walking distance to the metro, taxis, and buses.
We loved staying at this hotel. All of the staff were very friendly and helpful. The rooms were well appointed with TWO closets (one with 3 drawers). The room was extremely comfortable and well kept. The outside terrace was nice to have a drink and sit and relax.
Comment from Hotel Management
Jul 11, 2017 by R&C Orfila, Hotel Management
Thanks for you comment. We apreciate your feedback and we hope to see you soon.
5 out of 5
Recommended
for Couples
by A verified traveler

Delicate.. jewel

Posted Jul 5, 2017
Pros: It is well located, It feels like home.. the charm of a small boutique hotel.
Cons: If I had to pick something to improve. It would be the promptness in prepping the table for the new guests, I had no glass for the orange juice had t
Location: Near Calle Serrano and Calle Jorge Juan with nice restaurants.
Great Hotel. From the start... you are greeted by an aroma...... it feel like a spa. The staff is really attentive and the rooms look like Châteaux. All the settings are delicate and elegant.
Comment from Hotel Management
Jul 8, 2017 by R&C Orfila, Hotel Management
Thanks for your time and for sharing your experience with all of the users of Expedia. Best regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from lives in Colombia

Beautiful Madrid Boutique Hotel

Posted Jul 2, 2017
I highly recommend this hotel. It is a beautifully restored antique hotel with incredible food and service. The garden is also lovely and the staff was wonderful with my two small children and the location is perfect!
Comment from Hotel Management
Jul 4, 2017 by Orfila, Hotel Management
Thank you for your opinion, and it was a pleasure. Best regards,
5 out of 5
by Karyne

Wonderful hotel in Madrid

Posted Jun 16, 2017 on Hotels
Hotel Orfila was wonderful. We had a spacious room and bathroom, nice amenities, a great buffet breakfast and an incredibly friendly and helpful hotel staff. The only problem was a shower that would not stay in place on the shower bar and the rain shower did not work. The staff was really exceptional. It is a fifteen minute walk to the Prado and Thyssen Museums. There are some great restaurants nearby also.
Comment from Hotel Management
Jul 4, 2017
Thank you for your opinion, and it was a pleasure. Best regards,
5 out of 5
by Donna

If you can afford the splurge, do it!

Posted Jun 5, 2017 on Hotels
Beautiful boutique hotel in the old world style. Service was impeccable (towels refreshed each time we left our room). Complimentary upgrade to a spacious suite was a wonderful surprise! We did have a problem with our safe not locking -- and then not unlocking -- but the staff were VERY attentive and stuck with it until it was fixed promptly. Breakfast was amazing, plentiful and beautifully presented. Worth noting that our room was ready when we arrived at 9 a.m. after a trans-Atlantic flight.
Comment from Hotel Management
Jul 4, 2017
Thank you for your opinion, and it was a pleasure. Best regards,
5 out of 5
Recommended
for Everyone
by A verified traveler

Lovely hotel! Amazing staff!

Posted Jun 3, 2017
Thank you, Marcos Cos for all your help and especially for your friendship! You made us feel so welcome. Also you gave us lots of suggested places to see and place to eat. All of them were enjoyable. Thank you also to Ruben who was very kind to us. Sincerely Richard and Kimberly
Comment from Hotel Management
Jul 4, 2017 by Orfila, Hotel Management
Thank you for your opinion, and it was a pleasure. Best regards,