Ratings based on 256 Verified Reviews

4.8 out of 5
97% of guests recommend
4.8 Room cleanliness
4.9 Service & staff
4.8 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from NYC

Classic elegance in the center of the city.

Posted Jul 27, 2017
Pros: The restaurant for breakfast or lunch.
Location: The hotel is an easy walk to the major museums in Madrid. Driving to or from the hotel would be a challenge due to the one way streets.
From the gracious reception and early check-in after an overnight flight to the serene breakfast service on the terrace each morning, the hotel and all of the staff were gracious and accommodating. The rooms are spacious and well maintained, and the restaurant is exceptional. All of the front desk staff were knowledgeable, professional and truly helpful. A great starting place for a visit to Madrid.
Comment from Hotel Management
Jul 29, 2017 by R&C Orfila, Hotel Management
Thanks for voice your opion on Expedia. We hope to see you soon.
5 out of 5
Recommended
for Everyone
by A verified traveler from a.o.

Excellent boutique hotel in madrid

Posted Jul 24, 2017
Wonderful boutique hotel with great location to shops restaurants and sights
Comment from Hotel Management
Jul 29, 2017 by R&C Orfila, Hotel Management
Thanks for voice your opion on Expedia. We hope to see you soon.
5 out of 5
Recommended
for Couples
by A verified traveler from Philadelphia, PA

Beautiful, Clean, Friendly Hotel

Posted Jul 8, 2017
Pros: The staff were so friendly and helpful. Because it is a smaller hotel, they cater to the clients more. Felt like home.
Cons: We kept losing the internet connection. They need a dedicated printer and computer for clients to be able to print vouchers and boarding passes.
Location: Located within walking distance to the metro, taxis, and buses.
We loved staying at this hotel. All of the staff were very friendly and helpful. The rooms were well appointed with TWO closets (one with 3 drawers). The room was extremely comfortable and well kept. The outside terrace was nice to have a drink and sit and relax.
Comment from Hotel Management
Jul 11, 2017 by R&C Orfila, Hotel Management
Thanks for you comment. We apreciate your feedback and we hope to see you soon.
5 out of 5
Recommended
for Couples
by A verified traveler

Delicate.. jewel

Posted Jul 5, 2017
Pros: It is well located, It feels like home.. the charm of a small boutique hotel.
Cons: If I had to pick something to improve. It would be the promptness in prepping the table for the new guests, I had no glass for the orange juice had t
Location: Near Calle Serrano and Calle Jorge Juan with nice restaurants.
Great Hotel. From the start... you are greeted by an aroma...... it feel like a spa. The staff is really attentive and the rooms look like Châteaux. All the settings are delicate and elegant.
Comment from Hotel Management
Jul 8, 2017 by R&C Orfila, Hotel Management
Thanks for your time and for sharing your experience with all of the users of Expedia. Best regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from lives in Colombia

Beautiful Madrid Boutique Hotel

Posted Jul 2, 2017
I highly recommend this hotel. It is a beautifully restored antique hotel with incredible food and service. The garden is also lovely and the staff was wonderful with my two small children and the location is perfect!
Comment from Hotel Management
Jul 4, 2017 by Orfila, Hotel Management
Thank you for your opinion, and it was a pleasure. Best regards,
5 out of 5
Recommended
for Everyone
by A verified traveler

Lovely hotel! Amazing staff!

Posted Jun 3, 2017
Thank you, Marcos Cos for all your help and especially for your friendship! You made us feel so welcome. Also you gave us lots of suggested places to see and place to eat. All of them were enjoyable. Thank you also to Ruben who was very kind to us. Sincerely Richard and Kimberly
Comment from Hotel Management
Jul 4, 2017 by Orfila, Hotel Management
Thank you for your opinion, and it was a pleasure. Best regards,
5 out of 5
by Vivek

Posted May 17, 2017 on Hotels
Comment from Hotel Management
Jul 4, 2017
Thank you for your opinion, and it was a pleasure. Best regards,
4 out of 5
Recommended
for Everyone
by A verified traveler from England

Nice Hotel

Posted May 16, 2017
In a quiet area close to the centre of Madrid. Staff superb. The room large and clean. The only negative is the rooms are not that quiet as you can hear your fellow guests in the next room. Everything else about the hotel is superb
Comment from Hotel Management
Jul 4, 2017 by Orfila, Hotel Management
Thank you for your opinion, and it was a pleasure. Best regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from Hants

Fantastic hotel

Posted May 16, 2017
Hotel was, in our eyes perfectly situated, peaceful area but still close to the buzzing zones of Madrid. Staff were amazing and food was fantastic. Our only criticism is, could do with decent coffee making facilities in the room ! But that's the only gripe.
Comment from Hotel Management
Jul 4, 2017 by Orfila, Hotel Management
Thank you for your opinion, and it was a pleasure. Best regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from Boston

A wonderful gem in Madrid

Posted May 9, 2017
The hotel is on a quiet residential street, within (long) walking distance of most of the major attractions. Because it is in a residential area, there are a lot of local (not solely tourist) restaurants around. The staff was always kind and helpful. We will stay there again the next time in Madrid.
Comment from Hotel Management
Jul 4, 2017 by Orfila, Hotel Management
Thank you for your opinion, and it was a pleasure. Best regards,