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Reviews of Candlewood Suites Chambersburg, an IHG Hotel

2.5 out of 5
Candlewood Suites Chambersburg, an IHG Hotel
231 Walker Road, Chambersburg, PA

Reviews

8.4

Very Good

Rating 10 - Excellent. 116 out of 218 reviews" "
Rating 8 - Good. 56 out of 218 reviews" "
Rating 6 - Okay. 20 out of 218 reviews" "
Rating 4 - Poor. 12 out of 218 reviews" "
Rating 2 - Terrible. 14 out of 218 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

6/10 Okay

David

Disliked: Cleanliness, property conditions & facilities
Room was needing help. Room 213 the bathroom floor needs to be replaced. Food was left in the microwave from last person in the room. The dishes in the dishwasher were clean mixed with dirty dishes. Carpet was dirty and a screw found on the floor in the bedroom. This will be the last stay and any Candlewood suites.
Stayed 1 night in Dec 2023

10/10 Excellent

Pamela

Stayed 1 night in Nov 2023

2/10 Terrible

Elizabeth

Stayed 1 night in Nov 2023

10/10 Excellent

Elizabeth

Liked: Staff & service, property conditions & facilities, room comfort
One bedroom comfort
Woman at check in fabulous and friendly covering someone else’s shift. Room quite clean and renovated since our last stay here june 2023. Dirty pot and empty toilet paper roll otherwise comfortable. Booked one bedroom so I wouldn’t wake hubby being up earlier. Only complaint was a heavy walker all night and morning above and some loud guys at 6am yelling outside room for an hour trying to wake their buddy up! Hotel can’t control that so not their fault. Stay very comfy
Stayed 1 night in Oct 2023

10/10 Excellent

Edward

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice room, helpful staff.
Stayed 1 night in Oct 2023

2/10 Terrible

Robert

Disliked: Cleanliness, staff & service, property conditions & facilities
Property is under renovation, the common areas are dirty, my room was damp even with the ac running all day and night. When I returned to the hotel at 9 pm, my key card didn't work and had to wait 20 minutes for someone to show up at the front desk to fix it.
Stayed 4 nights in Sep 2023

4/10 Poor

KAREN, BLOOMSBURG

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jul 2023

6/10 Okay

Glenn

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
I was not informed that this property was under renovation.. So I was surprised when we arrived… When I booked, I thought breakfast was included, but was advised it wasn’t… Booked a king bed, but was given a queen… No shower curtain in our bathroom… backsplash was unfinished and coffee pot was mismatched and didn’t function… slightly annoyed after paying $250 a night for 2 nights…
Stayed 2 nights in Jul 2023

8/10 Good

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023

8/10 Good

Marian

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Jun 2023

8/10 Good

Linda

Liked: Cleanliness, staff & service
Property is undergoing a renovation. Room was definitely in need of work, but it was clean and the beds comfortable. The parking area and the back of the property have trailers for the renovation and are not really pleasant to look at and do take up parking spaces (although there are plenty around).
Stayed 2 nights in Jun 2023

10/10 Excellent

Nancy

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We stayed in a newly renovated room and it was lovely. Some issues with things that were unfinished yet, due to the renovations, but they quickly made them right.
Stayed 3 nights in May 2023

8/10 Good

Caranell

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well one of the things that was very upsetting what the pool was not in serve. I was looking forward to getting in the hottub which was closed due to some kind of construction.
Stayed 1 night in Apr 2023

8/10 Good

David

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Was fine. Some remodeling taking place.
Stayed 1 night in Apr 2023

10/10 Excellent

steve

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in staff was awesome
Stayed 1 night in Mar 2023

6/10 Okay

Nicole, suwanee

Traveled with family
The front desk staff was never around or they were sitting on the sofa watching the TV in the lobby. This was very hard when we wanted something. The rooms were clean, we we're there for a while so we just didn't find it necessary to use the cleaning service everyday. The only thing I wish the hotel had was a free breakfast in the morning like most hotels.

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Christmas Travel
Comfortable, convenient, clean.. great food within walking distance!
Stayed 1 night in Dec 2022

4/10 Poor

Robyn

Disliked: Staff & service
I have nothing to say about this stay. Got to hotel and my reservation was cancelled due to overbooking. No one called or emailed me about the problem
Stayed 2 nights in Oct 2022

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022

2/10 Terrible

Kim

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Upon arrival, the front desk staff was rude, the room we were given was dirty, had an unpleasant odor, and no air conditioning. Highly recommend choosing another hotel; there are many nicer ones in the same area.
Stayed 1 night in Jul 2022

10/10 Excellent

Richard

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfy beds, great shower, clean and quiet
Stayed 4 nights in Jun 2022

2/10 Terrible

Andrew

Traveled with family
Disliked: Staff & service, room comfort
Ruined by poor staff.
Reserved a suite a month in advance. When I got there, the one woman on duty wasn't very personable or friendly. They gave our suite away saying that an extended stay person had taken it and tried just swapping it out for a regular room with double beds without any kind of price adjustment or compensation. We left because the woman refused to do anything to make up for the error. This is pretty sad as we've stayed there several times without an issue and normally really like staying there.
Stayed 3 nights in Jun 2022

8/10 Good

Karen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable room. Lots of space with full size fridge.
Stayed 2 nights in Jun 2022

2/10 Terrible

Michael

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
When we arrived Thursday evening, we were told that there would be no door keys for basically all of our 3 day stay and we had to wait for the front desk clerk (very nice and apologetic) to let us in our room every time we returned. And, the elevator was also not working when we arrived. We were not informed in advance, nor was a partial refund provided or offered for these significant failures in service. In the future we will avoid staying at a Candlewood Hotel.
Stayed 3 nights in May 2022

10/10 Excellent

Tina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Give Carrie a raise!!!!!!
Carroe at the front desk was AMAZING! She was alone and cheerful, helpful, and very pleasnt. The room was great and located spack in the middle of tons to do. We were there for a travelball tournament and will come to this hotel again. I am happy to have ppl like Carrie looking out for us. She is it!!! Great stay thank you!!!
Stayed 1 night in May 2022

10/10 Excellent

Nancy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super hotel. Clean large rooms. Convenient location.
Stayed 1 night in May 2022

2/10 Terrible

John

Traveled with partner
Disliked: Staff & service
Looks okay, but they unilaterally cancelled my reservation, leaving me without a room for the night
Stayed 1 night in May 2022

8/10 Good

Valerie Anne

Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, safe, quiet. Very comfortable bed. Kitchenette a plus. Animal friendly for $20 Professional and friendly staff Hot tub and pool
Stayed 1 night in May 2022

10/10 Excellent

Bobbie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022

10/10 Excellent

June

Stayed 1 night in Mar 2022

10/10 Excellent

PAM, TICONDEROGA

Stayed 1 night in Feb 2022

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2021

10/10 Excellent

Tom

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021

10/10 Excellent

Jennifer

Liked: Room comfort
Stayed 2 nights in Oct 2021

10/10 Excellent

Jared

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was one of the best hotel experiences we have ever had! The hotel was clean and quiet. The staff was prompt and organized. My only complaint is that it is hard to find the appropriate road to take from Walker Road.
Stayed 2 nights in Sep 2021

2/10 Terrible

Alex

Stayed 2 nights in Sep 2021

10/10 Excellent

Ann

Stayed 2 nights in Sep 2021

2/10 Terrible

Robert

Stayed 2 nights in Sep 2021

10/10 Excellent

Debra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jul 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in May 2021

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
That all their things were open
Stayed 7 nights in Apr 2021

2/10 Terrible

Verified traveler

Stayed 1 night in Apr 2021

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2021

4/10 Poor

Philip

Business traveler
Disliked: Staff & service
Avoid
20 minutes for attendant appeared intoxicated had a room with 2 beds and only one had a comforter went to desk and attendant was no where in sight definitely not going back
Stayed 1 night in Mar 2021

8/10 Good

Stacy

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Nice clean hotel
Had to repeatedly ask for pool towels
Stayed 2 nights in Mar 2021

8/10 Good

Verified traveler

Liked: Staff & service, amenities, property conditions & facilities
Stayed 8 nights in Feb 2021

10/10 Excellent

Greg

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice
Stayed 1 night in Feb 2021

6/10 Okay

Deborah

Traveled with family
Disliked: Cleanliness, room comfort
Stayed 1 night in Dec 2020

10/10 Excellent

Verified traveler

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2020