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Reviews of Country Inn & Suites by Radisson, Chambersburg, PA

3 out of 5
Country Inn & Suites by Radisson, Chambersburg, PA
399 Beddington Blvd, Chambersburg, PA

Reviews

7.8

Good

Rating 10 - Excellent. 371 out of 1007 reviews" "
Rating 8 - Good. 340 out of 1007 reviews" "
Rating 6 - Okay. 158 out of 1007 reviews" "
Rating 4 - Poor. 95 out of 1007 reviews" "
Rating 2 - Terrible. 43 out of 1007 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

4/10 Poor

Wendy

Traveled with family
Disliked: Amenities, property conditions & facilities
Our room on the first floor didn’t smell that good, Plus it had carpet, which seemed dirty under our feet. Plus the back door was unlocked, which made me feel not safe at all!
Stayed 1 night in Mar 2024
Response from Alicia Rininger (General Manager) on Mar 28, 2024
Hello Wendy.Thank you for taking the time to write a review about your recent stay here at Country Inn & Suites. We are really sorry our standards did not meet up to your expectations with the way your room smelled and the dirty floor. It is our goal to make sure our guests are taken care of during their stay. We could have moved you to a different room so that your stay would have been more comfortable for you.Your feedback is very important to us. We use it to fix to continue to make things better for our guests.Thank you for stopping by to visit us.It was really nice having you as one of our guests.

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Alicia Rininger (General Manager) on Mar 18, 2024
Hello Ashley.Thank you for coming on to give us the score you felt we deserved with the experience you had at your recent stay with us. We are very happy to see that you experience was good.Our main priority is to offer a well-maintained, friendly and comfortable atmosphere.We make sure our 100% goal is taking care of every guests, making them aware we are here to help them with anything.Thank you for stopping by to visit us. It was a pleasure having you as one of our guests.We are looking forward to seeing you again in the near future.With much appreciation,

10/10 Excellent

Wilma R

Liked: Cleanliness, staff & service, property conditions & facilities
Property was very convenient right off the highway. Breakfast was excellent. There were some children running around above us but they quieted early enough. Would definitely use this chain again.
Stayed 1 night in Mar 2024
Response from Alicia Rininger (General Manager) on Mar 18, 2024
Hello Wilma.Thank you for taking the time to come on and write a review about your experience you at at your recent stay with us.We are so happy to hear everything during your stay was great. We are so happy to hear how we've taken care of another one of our Club Members again.We were so happy to have you here as one of our guests.We are looking forward to seeing you in the near future.With much appreciation,

10/10 Excellent

Dimitar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Alicia Rininger (General Manager) on Mar 14, 2024
Hello Dimitar.Thank you for taking the time to come here and give us the rate you felt we deserved from the experience you had at your recent stay with us.We are so happy and delighted to see that your experience with us was good.It is our main priority to offer you a well-maintained, comfortable and friendly atmosphere. We are all here to help our guests have a wonderful, and enjoyable stay. Our goal is making sure every one of our guests are taken care of, knowing we are here to help them with anything they may need.Thank you for stopping by to visit us.It was such a pleasure having you as one of our guests.We are looking forward to hopefully seeing you in the near future.With much appreciation,

8/10 Good

Elise

Liked: Cleanliness, staff & service, property conditions & facilities
Disappointed that a patron broke the hot tub on the day we got there. However that is not they properties fault.
Stayed 1 night in Feb 2024
Response from Alicia Rininger (General Manager) on Mar 5, 2024
Hello Elise.Thank you for coming on here to give us the rate you felt your experience went during your recent stay here at Country Inn & Suites in Chambersburg P.A.We are truly sorry about how some individuals can be so disrespectful and ruin things for other guests. We know the pool and the hot tub are the 2 biggest amenities that many of our guests look forward to coming to stay with us so they can use them. Many say they book a room with us just so they can get in the pool or hot tub.We got it back up and working now. We are hoping to see you back some time soon, especially so you can be able to get in the hot tub like you wanted to.Thank you for stopping by to visit us.It was such a pleasure having you here with us as one of our guests.Thank you,

8/10 Good

Sue

Stayed 1 night in Mar 2024
Response from Alicia Rininger (General Manager) on Mar 28, 2024
Hello Sue.Thank you for coming on to write a review about your experience with us at your recent stay.We are happy to see your stay was good.Thank you for stopping by to visit us. It was wonderful having you as one of our guests. We are looking forward to hopefully seeing you in the near future.Sincerely,

10/10 Excellent

Daniel W

Stayed 1 night in Feb 2024

8/10 Good

Pamela

Liked: Amenities, property conditions & facilities
Outside benches were so worn out, people were afraid to sit on either of them.
Stayed 2 nights in Feb 2024

10/10 Excellent

Bethany

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

8/10 Good

carol

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very quiet and clean and i felt safe there.
Stayed 1 night in Feb 2024
Response from Alicia Rininger (General Manager) on Feb 24, 2024
Hello Carol.Thank you for taking the time to write a review and to give us a rate on how your experience was at your recent stay with us. We are so happy to hear you had a good time, and you felt safe. We are glad you enjoyed the quiet and clean room and atmosphere as well, which makes a big difference in someone's stay.Thank you for stopping by to visit us.It was so wonderful to have you here as one of our guests.We are looking forward to seeing you again in the near future.With much appreciation,

6/10 Okay

Grace B

Liked: Cleanliness, staff & service
Perfectly acceptable hotel for an overnight on a long road trip.
Stayed 1 night in Feb 2024

8/10 Good

zebadiah

Traveled with family
Liked: Cleanliness, staff & service, amenities
After fixing The issues we had, the stay was better!
Stayed 2 nights in Feb 2024
Response from Alicia Rininger (General Manager) on Feb 12, 2024
Hello Zebadiah.Thank you for taking the time to write a short review about your experience you had here with your recent stay.We are so happy to hear your stay became so much better after we fixed the small issue for you. We make every guest our 100% goal by making sure they are taken care of and have everything they may need during their entire stay.We only want our guests to have an enjoyable stay, and to be able to be comfortable and relaxed.Thank you for stopping by to visit us.It was wonderful having you as one of our guests.We are looking forward to seeing you again in the near future.With much appreciation,

10/10 Excellent

Margery

Liked: Cleanliness, amenities, property conditions & facilities
Very comfortable place.
Stayed 1 night in Feb 2024
Response from Alicia Rininger (General Manager) on Feb 9, 2024
Hello Margery.Thank you for taking the time to write a short review, and to give us the rate, with how your experience was with your recent stay with us. We are really happy to see your experience was great. So glad to hear everything was comfortable for you. Our main priority is to offer a well- maintained, friendly and comfortable atmosphere.Our #1 goal is making sure we make our guests happy and taking care of them during their entire stay.Thank you for stopping by to visit us.It was such a pleasure having you as one of our guests.We are looking forward to hopefully seeing you again in the near future.

10/10 Excellent

charles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hot tub and pool!
Stayed 2 nights in Feb 2024
Response from Alicia Rininger (General Manager) on Feb 9, 2024
Hello Charles.Thank you so much for taking the time to come on here to give us the rate you felt we deserved during your recent stay.We are so happy and delighted to see your experience with us was good. Thank you for stopping by to visit us. It was wonderful having you as one of our guests.We are looking forward to seeing you back in the near future.Thank you,

8/10 Good

Robert

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good location
Stayed 1 night in Jan 2024
Response from Alicia Rininger (General Manager) on Feb 1, 2024
Hello RobertThank you for coming on to rate us on how your experience was at your recent stay here with us. We are happy to see your stay was good. It is our main priority to offer a well maintained, comfortable and friendly atmosphere, making our number one goal to make sure all of our guests are taken care of, and have everything they may need throughout their entire stay.Thank you for stopping by to visit us. It was wonderful having you as one of our guests.We are looking forward to seeing you again in the near future.Thank you,

4/10 Poor

Billy

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
We planned on having a romantic night away but ended up extremely disappointed. I already had to convince the other half this would be worth the money cuz of the Jacuzzi tub in the room. I ate my words cuz the tub is falling apart, very basic and you do not get the tub and a couch in the room. The pool/"spa" was ok but VERY strong chemical smell. Oh and the breakfast w the special waffle is literally like every other cheap hotel I've been too so don't get excited. Save your $200!
Stayed 1 night in Jan 2024
Response from Alicia Rininger- (General Manager) on Jan 14, 2024
Hello Mr. Singleton.Thank you for taking the time to write a review about your experience you had while you stayed with us at your recent visit.We are sorry you came here just for a hot breakfast, and disappointed to see we had a continental breakfast. As I may advise you, we are no longer owned by Radisson as of a few months ago. So with you being top Radisson rewards members, that is completely out of anything to do with all Country Inn & Suites hotels now. There are signs all over the place, along with with Choice reward advertisements all through this hotel, and the other Country Inn & Suites as well.We are still in transition of getting everything in place in our hotel for all the things Choice requires, including breakfast.!!The phone lines are open at every hotel so that you can call all of them to check and see what they are serving for breakfast, if their pool and hot tub are open, what time check in is, etc. Many, many things have changed with businesses since 2020, including hotels. There are hotels that are still not serving breakfast, giving grab -n- go breakfast, handing out a sandwich and coffee, and some that have their full breakfast.I am sorry you were disappointed with what we put out for breakfast. Waffles and apples was not the only thing that we serve every morning. We are a little concerned to you saying that. Our breakfast includes waffles, 4 types of cereal, oatmeal, yogurt, apples, oranges, 3 types of bagels, orange & apple juice, and coffee that starts at 5:30 a.m.I am so sorry for the response you got from the owner, as you stated. A little more debt about what has been going on, and some education on us being bought out by Choice, should have been explained to you. There were no hangers in your room, we got you some a little after you checked in. A long hair in the sink, but never knew about that situation until the next day. We would have given you another room.We are very sorry about your experience, and wish it would have been better for you.Thank you for stopping by to visit us. It was very nice having you here as one of our guests. I hope with a few of the things I have explained to you, you understand a little bit more.

10/10 Excellent

John

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I rented the room with the understanding it was pet friendly, but upon arrival was charged a non-refundable 20 dollar pet fee. I don't particularly like undisclosed fees. The rooms had old TV's with very little to choose from channel wise.
Stayed 2 nights in Jan 2024

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful all the way around!
Very clean & well-kept. Courteous, professional, caring staff. Fridge, microwave & coffee maker in the room was nice. Pool & hot tub were clean & air was fresh, unlike many indoor pool areas. The Pennsylvania-style huge breakfast was a great surprise. I only expected a continental breakfast for the low room price but what numerous & good options! I'll be back!
Stayed 3 nights in Dec 2023
Response from Alicia Rininger- (General Manager) on Jan 3, 2024
Hello Thomas.Thank you for writing a review about your experience here at our hotel with your recent stay. We are so happy and delighted to hear everything was good for you. Our goal is to make sure all of our guests have a wonderful stay, and are being taken care of with whatever they made need during their entire stay. Our main priority is to offer a well-maintained, comfortable and friendly atmosphere.A satisfied guest is always what we love to here about.Thank you so much for stopping by to visit us. It was such a pleasure having you as one of our guests.We are definitely looking forward to seeing you again in the near future.With much appreciation,

8/10 Good

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Alicia Rininger- (General Manager) on Jan 3, 2024
Hello Barbara.Thank you for taking the time to come on to write a review about your recent stay. We are so happy to see your stay went well.It was great having you here as one of our guests.We are hoping to see you back in the near future.

8/10 Good

Anthony

Traveled with partner
Liked: Cleanliness, staff & service
The shower head clasp was loose in the bathroom or Room 119.
Stayed 1 night in Dec 2023
Response from Alicia Rininger (General Manager) on Dec 16, 2023
Hello Anthony.Thank you for taking the time to come on and write a review about the experience you had at your recent stay with us. We are glad you enjoyed your stay, other than having the issue with your shower head. I am truly sorry that happened. Was anyone able to fix it for you? If you did go to anyone of our staff members, we would have made sure we got it fixed, or maybe even moved you to another room so you could have a more comfortable shower with a shower head that worked correctly.We hope this issue will not keep you from wanting to come back to visit us again. It was great having you as one of our guests.We are looking forward to hopefully seeing you again in the near future.Thank you,

10/10 Excellent

Ken

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ok
Stayed 1 night in Nov 2023

8/10 Good

Jimmy

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Newly renovated
Quiet and comfortable
Stayed 1 night in Nov 2023

8/10 Good

Julia

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Alicia Rininger- (General Manager) on Nov 20, 2023
Hello Julia.Thank you for taking the time to come on here to give us the rate you felt we deserved on the experience you had while staying with us at your recent stay.We are so happy and delighted to see your experience was good.We love to offer a well-maintained, comfortable and relaxing stay. Our main goal is making sure all of our guests are taken care of and have everything they may need. We want all of them to know if there is anything they may need during their entire stay, we are here to help them 100%.Thank you so much for stopping by to visit us. It was a pleasure having you.We are looking forward to hopefully seeing you in the near future.With much appreciation,

10/10 Excellent

CHRISTINE

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was nice! Thank you!
Stayed 1 night in Nov 2023

8/10 Good

Marcia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Alicia Rininger- (General Manager) on Nov 20, 2023
Hello Marcia.Thank you for coming on here to give us a rate on how you felt your experience was at your recent stay with us. We are happy and delighted to see that your experience went good.Thank you for coming by to visit us. It was so nice to have you here as one of our guests.We are looking forward to hopefully seeing you back in the near future.Thank you,

10/10 Excellent

Traci

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall I would stay here again.
Stayed 2 nights in Oct 2023
Response from Alicia Rininger (General Manager) on Nov 5, 2023
Hello Traci.Thank you for taking the time to write a review about your experience here at our hotel during your recent stay. We are really happy and delighted your experience was really good. It was nice and exciting to read, you will be back again.Thank you for stopping by to visit us. It was a pleasure having you here as one of our guests. And we look forward to seeing you again in the near future.With much appreciation,

8/10 Good

Trudy

Traveled with partner
It was just okay compared to the excellent one we stayed at in Annapolis. Took a long time to check in. Facility was worn and dingy. But the ac and hot water worked. Was quiet for the night. The make your own waffle station was nice but other options were few.
Stayed 1 night in Nov 2023
Response from Alicia Rininger (General Manager) on Nov 5, 2023
Hello Trudy.Thank you for coming on and writing a review about your experience you had with us at your recent stay. I am so sorry about your lengthly check in, because that is normally something that barely ever happens. I do not know what the issue was when you checked in which made it take so long, but I will definitely be looking into what the problem was. I assure you that we will be working on the this immediately to make sure it never happens to you, or anyone else in the near future.As far as our breakfast. We have been doing the continental style breakfast since the pandemic started. We have not gone back to full breakfast yet, but are in the process of hopefully having that back up soon.We have guests who love what we put out for breakfast, and guests who expect more, and/or the regular/original breakfast, so they do not care for what we put out. We expect this.The best thing about our hotel is the location. We are surrounded by so many restaurants who serve anything you could ever want to eat for breakfast. I highly recommend the restaurant called "Trojan Diner". They have the best homemade platters there. We are truly hoping everything with our breakfast is back up to the original way once we have transferred 100% over to "Choice". We are still transitioning and will not be completed until the end of November.Everyone loves our waffles, so that has been the big hit.Thank you for stopping by to visit us. It was really nice having you.We are really hoping to see you back in the near future.

6/10 Okay

Stephen

Liked: Cleanliness
Disliked: Room comfort
Stayed 1 night in Oct 2023
Response from Alicia Rininger (General Manager) on Nov 1, 2023
Hello Stephen.Thank you for coming on here to give us the rate you felt we deserved with your experience you had at your recent stay with us. From looking at the way you rated us, I can see we could have done some things a little differently, or maybe could have fixed something for you.I would love to hear from you so I can find out what it is we could have done better for you.We are happy to see for the most part you had a good stay. Please reach out to me anytime so I could possibly know what it is we could fix.Thank you for stopping by to visit us. It was really nice having you as one of our guests. We were so happy to welcome you, and looking forward to seeing you again in the near future.Thank you,

4/10 Poor

Thomas

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The room carpet was dirty. The place was just dated. Two of the lights in the room weren't working (burned out bulb?). The sheets were threadbare. There was no breakfast. Not even coffee. It seems to me the room was comparably priced as the newer neighbors. Having seen both, should have been much less.
Stayed 1 night in Oct 2023
Response from Alicia Rininger (General Manager) on Nov 1, 2023
Hello Mr. Thomas.Thank you for coming on to share how your experience was with us at your recent stay.As far as the light bulbs, they blow every once in a while. Did you let the front desk agent know so we could get you 2 new ones. All of our agents are here to help our guests with whatever they may need. We want to make sure our guests are well taken care of and have everything they may need.throughout their entire stay.As far as your comment about you stating we had no breakfast or even coffee, I am very shocked to hear this. Especially when we announce to all of our guests as they check in to what time our continental breakfast and coffee is served in the morning.Our coffee station is right in the lobby by the front desk, along with our dining area. There is no way possible you could miss it, unless the person was blind.I'm not sure if you were even referring to our hotel since with this comment.Thank you for your feed-back with your experience. It helps us to recognize what we did or didn't do, and maybe what we need to fix so no other guest will have to go through the same experience.Thank you for stopping by to visit us. It was nice having you as one of our guests.Hopefully we will see you back again in the future.Sincerely,

10/10 Excellent

jon

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfy
Great hotel but very few breakfast choices
Stayed 1 night in Oct 2023
Response from Alicia Rininger- (General Manager) on Nov 1, 2023
Hello Jon.Thank you for taking the time to write a short review about your experience with us at your recent stay. We are happy and delighted that things were comfortable for you.Our main priority is to offer a well-maintained, comfortable and friendly atmosphere. We want our guests to have an enjoyable stay. My main goal is taking care of our guests.Thank you for stopping by to visit us. It was a pleasure having you. We are looking forward to seeing you again in the near future.With much appreciation,

10/10 Excellent

Erin

Liked: Staff & service
Good
I stayed in 219 king suite with jacuzzi tub. The tub drain is very hard to remove likely use to be spring loaded mechanism. Otherwise was clean other than the floors need updated. Bleach? Spots on carpet. Roku tv with no roku remote. Otherwise good stay.
Stayed 1 night in Oct 2023
Response from Alicia Rininger (General Manager) on Oct 23, 2023
Hello Erin.Thank you for writing a review about your recent stay with us. We are so happy everything was good for you. All of our room carpets are in the process of being cleaned this coming week or next week. We are hopefully going to get them back to looking like they were just put in. Asfar as all of our T.V.'s, we have comcast/Xfinity as our cable company, and all of our T.V.'s are run by them, which means the cable companies remote controls all of them.Thank you for mentioning about the drain in the tub running slow. That will be look at immediately.. We are so happy you enjoyed your stay, and it was such a pleasure having you as one of our guests.We are looking forward to seeing you again in the near future.With much appreciation,

8/10 Good

Tanner

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Alicia Rininger- (General Manager) on Oct 18, 2023
Hello Tanner.Thank you for coming on to give us the rate you felt we deserved with your recent experience here at our hotel, Country Inn & Suites. It is very nice to see, from the way you rated us, your experience was good.Our main priority is to offer a well-maintained, friendly and welcoming atmosphere. We strive to make all of our guests visits enjoyable, while letting them know they can count on us for anything they may need.Thank you for stopping by to visit us.It was really nice having you as one of our guests.We are looking forward to hopefully welcoming you back in the near future.

8/10 Good

Beverly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Alicia Rininger- (General Manager) on Oct 18, 2023
Hello Beverly.Thank you for coming on to give us the rate you felt we deserved with your recent stay here at Country Inn & Suites. We are very happy to see, with how you rated your stay, you had a good stay.It is always a pleasure welcoming you and all of our guests anytime you may come to stay with us. We are really hoping to see you back again in the near future.

10/10 Excellent

GLADYS

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Color choices in our spacious room. Warm, friendly staff ... good breakfast choices ... and meeting other friendly guests while dining ... Wilson College, Chambersburg, PA FUN!!!
Stayed 1 night in Oct 2023
Response from Alicia Rininger- (General Manager) on Oct 18, 2023
Hello Gladys.Thank you for coming in to write a review and give us the rate you felt we deserved with your recent experience here at our hotel.We are very happy to hear you had a wonderful stay, and you got to meet some new friends. This is what a great stay is all about, and we are so happy you had it with us.Thank you so much for stopping by to visit us. It was such a pleasure having you as one of our guests. We are definitely looking forward to seeing you again at the next Wilson College get together.

10/10 Excellent

Jeff

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Alicia Rininger- (General Manager) on Oct 18, 2023
Hello Jeff.Thank you for taking the time to give us the rate you felt we deserved with your recent experience you had here at our hotel. We are very happy and delighted to see everything was good for you. All the reviews and rates our guests give us help to show we have done a good job with making our guests feel welcomed and making sure they had everything they needed during their stay. And they may show us that we may need to work on a something.Thank you so much for stopping by to visit.It was a pleasure having you here as one of our guests.We are looking forward to seeing you back in the near future.

6/10 Okay

Jeffrey

Disliked: Cleanliness
Stayed 4 nights in Sep 2023

4/10 Poor

Walt

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I have never seen a check in fee for registration 30 minutes before 3. Had to sit and wait. I guess that goes with lower grade hotel.
Stayed 1 night in Sep 2023
Response from Alicia Rininger (General Manager) on Oct 4, 2023
Hello Walt.Thanks for writing a short review about your experience with your check in. We are sorry you do not like the policy of our early check in fee at hotel. This policy has nothing to do with any type of hotel scale. That is a low statement.There are many hotels who have early check in fees, and there are many reasons to why they do. Every hotel has a specific check in time, with ours being at 3:00 p.m.When you book a room, you are entering into a contract to have that room from check in time being at 3pm to checkout time at 12:00 p.m. they day you are leaving. You want to alter that contract that you have to pay an extra small fee.Once all of the rooms are clean, then we may have a room for the guest to check in early, with the fee. If it was free to check into a hotel anytime a guest shows up, there would be no time set for check in time. With our check out time being 12:00 p.m., the housekeepers may not be able to get into a majority of the rooms until 12 or sometimes 1:00 p.m.I know this is frustrating, especially when the guest may have been driving for a long time, and then show up at the hotel an hour or 2 before checking in, to find out there is an early check in fee.Guests tend to not understand that once our housekeepers are done cleaning their rooms, the head housekeeper, manager or owner has to check every one of the rooms that were just cleaned that day to make sure they were cleaned the proper way, and to make sure all the amenities that are to be in the room are there. After the room checking is finished, that person reports all of the rooms that have been properly cleaned and stocked to the front desk, then we have to clean the rooms in the system, so we have rooms in our system to be able to assign the guests to their room.This is the biggest reason there is a check in time set for all hotels.Our early check in fees are-*Any time before 12:00p.m., and if we have the availability, it is 30.*Anytime between 12:00 and 2:30 it is 20Knowing there is a specific check in time, and if you get to your destination earlier than check in time, there is normally things to do, as far as restaurants, shopping places, or maybe some site seeing adventures, which the guest can go check out.I recommend if you think you are going to arrive at the hotel early to make the hotel aware of it, and this way we might be able to get you in by the time you arrive, but it will still be an early check in fee.Many times, when guests arrive here around 12pm to 2pm, they find out about the early check in fee and they go grab something to eat or run to the store to waste some time, then by the time they are done it is check in time.They got to experience some new things and did not have to pay the early check in fee. Then we have happy guests.Thank you for stopping by to visit.It was nice having you as one of our guests..

6/10 Okay

Melanie

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
We have stayed at this property multiple times however this check in wasn't the best we've had. The guy was acting like we were bothering him. He seemed to want to rush us with the check in. I had asked to be on the top floor away from the elevator, he gave us our room number as 315. He handed my husband our keys and as my husband said "thank you"...he says "yep". We get off the elevator and pur room is directly across fro. The elevator beyond exhausted we head into the room...was clean and the upper floor seemed quiet so we just decided to keep the room. There was what looked like dirt on the 1 bed but again we just wanted to lay our heads down after a long day. We did hear a lot of banging which could be jjst the doors from other rooms closing hard, so we just ran the bathroom fan all njght to drown out the hallway noises. The breakfast was nice. However no plates for the waffles which i found after opening different cabinet doors. No one was at the check in desk to assist us. When leaving still sern no one at the desk so we left our keys in a bowl on the desk. We will stay here again as it is convenient on and off the highway with plenty of restaurants to choose from.
Stayed 1 night in Sep 2023
Response from Alicia Rininger (General Manager) on Oct 1, 2023
Hello Melanie.Thank you so much for taking the time to write a review about the experience you had at your recent stay with us at your recent visit. please accept mine and everyone here at Country Inn & Suites apology for the negative issues you experience during your stay. I am truly sorry. Melanie.It is very important for our guests to feel welcomed from the time they step in the door, through the whole stay. We are here to help our guests with anything they may need, and to make sure they have an enjoyable stay.I have handled the situation you went through at check in. Nobody deserves to feel like they are a bother to any of our employees at any time of their reservation. We will not tolerate that. We are working on this issue with this individual so that it does not happen to you, or anyone else in the future.You also deserved to have the room where you asked for it to be located in our hotel, and that will also be addressed. We want all of our guests to feel comfortable and safe while they are here. I will look into why nobody was at the front desk those couple times you were there, and check what happened with why there were no plates at the waffle station during breakfast. There is no excuse for that. When the agents set up the dining room for breakfast on 3rd shift, there is no reason, nor no excuse, to why they should not be putting enough plates out. We have an abundance of them.I am truly sorry for the way this last stay with us was for you. I am so glad you have decided to continue to come back and stay with us when you are in our area. Please call into the hotel directly the next time you want to book a room and I will personally take care of you with making your reservation and assigning you a comfortable room in the location you would like to be in.Thank you once again for coming back to visit us. We always look forward to seeing you come back each time. It's always a pleasure seeing you.We are looking forward to seeing you once again in the near future.Sincerely,

10/10 Excellent

Verified traveler

Stayed 1 night in Sep 2023
Response from Alicia Rininger- (General Manager) on Nov 20, 2023
Hello Douglas.Thank you so much for coming on here to share the rate you thought we deserved with the experience you had at your recent visit with us here at Country Inn & Suites.It was a pleasure having you as one of our guests, and we appreciate you stopping by to visit us. We are looking forward to welcoming you back in the near future.With much appreciation,

6/10 Okay

craig

Stayed 1 night in Sep 2023

2/10 Terrible

Misty

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Alicia Rininger (General Manager) on Sep 23, 2023
Hello Misty.Thank you for putting a rate on here for us. We are truly sorry you have chosen to give us a low rate for what Expedia did to your bill.We were very cocerned when we saw how you rated us on both reviews, especially after you and the others thank us for a wonderful stay, and were very appreciative during your 2 nights of visiting us. Your daughter got to be one of the artists my brother-n-law chose to be in his convention during the weekend you, your daughter and her band stayed with us, which was "Uprise". All of you seemed very happy and never had a complaint at all while you were here. I think that was wonderful he chose your daughter to come to the convention this year. You even shared a video you took of your daughter performing on one of the stages.She sounded and looked great.The whole time you stayed with us we thought went very well. Thank you for choosing us to stay with while your daughter performed at "Uprise". It was a pleasure having you.

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Alicia Rininger (General Manager) on Sep 19, 2023
HelloThank you for coming on to give us the rate you felt we deserved at your recent stay. We are very happy and delighted to know that your experience with us was good.Thank you for stopping by to visit us.It was a pleasure having you come stay with us.We are looking forward to seeing you again in the near future.

8/10 Good

Jane

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, comfortable, good price. Liked the “nightlight” plug in the bathroom. Breakfast was technically 7-10a on Saturday. Everything was available at 6a, including coffee, for us early departees; didn’t expect that but it was a welcome surprise. Would definitely stay here again.
Stayed 2 nights in Sep 2023
Response from Alicia Rininger (General Manager) on Sep 19, 2023
Hello Jane.Thank you for coming on here to write a review about your experience you had at your recent stay with us here at Country Inn & Suites. It makes us so happy to hear how you enjoyed many things about your stay.So glad opening breakfast an hour early worked out with your schedule so that you could grab a bite to eat and a hot cup of coffee. What a wonderful way to start off your morning.It was so nice having you two here with us as one of our guests. We are definitely looking forward to seeing you back again in the near future.With much appreciation,

8/10 Good

Cullen

Liked: Cleanliness, staff & service, amenities
There were a few issues. The lock for the room was missing a screw and the sleeper sofa did not close. The bed was comfortable and the bathroom was very clean.
Stayed 2 nights in Sep 2023
Response from Alicia Rininger (General Manager) on Sep 19, 2023
Hello CullenThank you for taking the time to write a review about your experience with us at your recent stay. We are happy to hear for the most part you had a great stay. I remember checking you in and had let you know about the couch not pushing the whole way back in. I wanted you to be aware of it since it was the last room in that type, which was the room you had reserved. I did not want you to walk in the room and you be surprised.If that would have been any kind of issue for you, I definitely would have given you a different room, but it would have been a different type of room.We are just really happy that did not ruin your stay, and your bed was really comfortable for you. A clean bathroom is always a plus when you go stay at a hotel. So glad you were able to enjoy your clean and comfortable room.Thank you for stopping by to see us. It was such a pleasure having you.We are looking forward to hopefully seeing you again in the near future.With muc appreciation,

10/10 Excellent

Phyllis

Liked: Cleanliness, staff & service, property conditions & facilities
Our stay was convenient and comfortable. We found the rooms neat, beds comfortable. Love the self serve breakfast.
Stayed 1 night in Sep 2023
Response from Alicia Rininger (General Manager) on Sep 19, 2023
Hello Phyllis.Thank you for coming on to write a review and to let us know how your experience was at your recent stay with us. We are excited to hear everything went well for you, especially with your room being comfortable.Our breakfast is still not up to our full Country Inn original yet, but we do a continental and put out a little bit of tasty breakfast items that will either fill someone up or hold them over until they get their next meal of source of food. The Belgium waffles is our big hit!!Thank you so much for coming by to stay with us. It was great having you as one of our guests.We are looking forward to seeing you again in the near future.Thank you,

4/10 Poor

Francis

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Tv did not work. Finally had a room change thanks to you lady at desk. New suite had couch half opened and could not be closed. Breakfast was terrible Certainly will think twice before I choose your hotels again
Stayed 1 night in Sep 2023
Response from Alicia Rininger (General Manager) on Sep 7, 2023
Hello Francis.Thank you for taking the time to share about the experience you had at your recent stay with us. We are truly sorry the T.V. in the room you checked into was giving you such a problem. We definitely did not want you to be without a T.V. Laying back and watching T.V. is one of the most relaxing things to do when staying in a hotel room. The girl who was working the night you checked in had moved you into a different room since none of the mechanical options we normally do to fix T.V.'s was working for yours. This was only her 2nd week of working in the hotel and she was not aware and had no idea about the couch that is only able to pull out into a bed when she assigned you that room to move to. When you mentioned it to her, she offered to give you a different room a couple doors down from the one you were moving out of that had the T.V. issue, and you declined to go to a better room where the couch was in working condition because you only had to move across the hall to that room from your original room. You did not have to stay in the room with the couch that almost pulled out into the bed. She gave you a choice and you picked that room.I am sorry you do not care for what we put out for breakfast. We have many who really like what we serve. Then there are guests, like yourself, who are not happy with it. One of the best things about our hotel is the location. We are surrounded by so many restaurants who serve the best breakfast you could ever want to order. This way if guests do not find what we serve appealing, they can pick out of many restaurants to go have a breakfast they would like to have. I highly recommend one of the family Diners that are on the same road as our hotel is. We are in the middle of transitioning from Radisson to Choice, so things will be changing. Plus, we are serving continental breakfast since we were able to open our dining room up because no food venders would take us on as new customers since they did not have enough employees to drive their trucks. Many businesses are still going through a shortage of employees.We would love for everything to be back to the original way. But, with the whole pandemic that hit the states in 2020, it made a lot of setbacks for many businesses, and there are plenty who are still trying to get everything back to their norm. Many people think the changes should happen overnight, but that's not the case. There are many hoops to jump through to get there.We cannot wait until everything gets back to our original. We want ALL of our guests to be happy with everything about our hotel, and what we serve for breakfast. One thing that I despise is an unhappy guest. We are doing our best with what we can right now, until we get our renovation completed.You stated you will certainly think twice before you would choose our hotel again. Give us until next year and we will hopefully have everything back to the original way, along with our renovation being completed, and come bac

6/10 Okay

Dana, Hatfield

Stayed 1 night in Aug 2023
Response from Alicia Rininger (General Manager) on Sep 23, 2023
Hello Misty.Thank you for putting a rate on here for us. We are truly sorry you have chosen to give us a low rate for what Expedia did to your bill.We were very concerned when we saw how you rated us on both reviews, especially after you and the others thank us for a wonderful stay and were very appreciative during your 2 nights of visiting us. Your daughter got to be one of the artists my brother-n-law chose to be in his convention during the weekend you, your daughter and her band stayed with us, which was "Uprise". All of you seemed very happy and never had a complaint at all while you were here. I think that was wonderful he chose your daughter to come to the convention this year. You even shared a video you took of your daughter performing on one of the stages.

6/10 Okay

William

Traveled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The room was fine, we chose a place we can use the pool or hot tub after riding motorcycles all day. This was was broken with foaming nasty water. We were told someone was coming to look at it but never did
Stayed 2 nights in Aug 2023
Response from Alicia Rininger (General Manager) on Aug 28, 2023
Hello William.Thank you for coming on to write a review about your recent experience.We are happy to hear you had a good clean room to stay in. We are sorry about what happened with the hot tub. A matter of fact, we never knew anything was wrong with it until you said something about it.When I came to check to see what was going on, I saw the hot tub was running the way it was supposed to and you were in it halfway. The bubbles were not nasty, they looked normal, and you had told me the water was not hot. I touched the water and tried everything I knew how to do to try and fix it. I mentioned to you that I was going to call our maintenance man to let him know what was going on, and to see if I could get him to come and fix it. Nothing was said about anyone coming back right away to fix it. I kept apologizing and letting you know that this was the first time I had ever seen the hot tub get this way.My maintenance man never got there until the following morning and found out that the lightening from one of the bad storms we had the night before hit one of the electrical devices that is connected to our hot tub. The hot tub was working, other than the heat in it was out due to the lightening. This is an uncontrollable situation, and we are sorry it happened the day you arrived. We had to order a part for it and are now waiting for this part so we can have it fixed and back up and running.I know how exciting it can be to get to a hotel and think you are going to be able to enjoy some nice time in the hot tub, then go to get in it and find out it is not hot like it's supposed to be. That I am sure was not something you expected. We are truly sorry this happened. Like I mentioned, this was an uncontrollable situation. Mother nature can be the evilness of a good time.Thank you for stopping to visit us. Even though this was an unexpected thing that happened, we hope you enjoyed the rest of your stay.

4/10 Poor

LaTashia

Traveled with family
Disliked: Amenities, property conditions & facilities
We arrived a hour early from out of state and was told we couldn’t check in without being charged an extra fee. The room are very outdated the beds are not comfortable our room keys kept deactivating I could go on but I’ll stop here we will not be visiting this hotel ever again
Stayed 2 nights in Aug 2023
Response from Alicia Rininger (General Manager) on Aug 28, 2023
Hello LaTishaThank you for writing a review about your recent stay with us.We are under renovation and are in the process of replacing many things in the rooms, including furniture very soon. I also think it may depend on the person with how the mattress feels to them too. I get guests who love our beds, and then ones who say they are uncomfortable like you felt they were. Brand new mattresses have been complained about too in our rooms. We are sorry your bed was not comfortable for you. Keys deactivate anytime someone has them close to their phone or in their wallet, plus the batteries in the doors can wear out too. I am definitely not a fan of the lock system in our hotel at all, but continue to try to make the keys work for our guests. Thank you for stopping by to visit us. It was nice having you as one of our guests.

6/10 Okay

Jen

Business traveler, Traveled with family
Liked: Staff & service
Disliked: Cleanliness
Needs maintenance. The sheets are Dingy, the vents are covered in a thick layer of dust & dirt. The rooms aren’t bad just needs cleaning & updating. The staff is very friendly though..
Stayed 2 nights in Aug 2023
Response from Alicia Rininger (General Manager) on Aug 28, 2023
Hello JenThank you for taking the time to write a review about your recent stay with us. We are so happy you stopped by to visit us.We are actually under renovation and are in the process of replacing and changing many things. I have talked to my housekeeping team about the situation you brought up about the vents, and they will be jumping on those right way.We enjoyed having you as one of our guests and we are hoping to see you back in the near future.