In-room safe, iron/ironing board, free WiFi, bed sheets

Reviews of Sleep Inn

2.5 out of 5
Sleep Inn
30 Falling Spring Road, Chambersburg, PA

Reviews

6.8
Rating 10 - Excellent. 123 out of 660 reviews" "
Rating 8 - Good. 227 out of 660 reviews" "
Rating 6 - Okay. 150 out of 660 reviews" "
Rating 4 - Poor. 91 out of 660 reviews" "
Rating 2 - Terrible. 69 out of 660 reviews" "

7.0/10

Cleanliness

7.6/10

Staff & service

6.6/10

Amenities

6.6/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

2/10 Terrible

Shawna

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
I asked for a king size room which they did not have. This should have been communicated prior to check in. The room was not clean at all! The floor was not vacuumed and had dirty rice all over it. The comforter and sheets were dirty on the one bed.. the internet did not work to connect to Wi-Fi. When we came to our room, the door was open and not shut completely. If it is a newly established hotel, it should be in better condition.
Stayed 1 night in Apr 2024

2/10 Terrible

Kathryn

Disliked: Cleanliness, staff & service, property conditions & facilities

4/10 Poor

Leslie

Traveled with group
Disliked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2022
Response from Manager on Dec 19, 2022
Hello Leslie,We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.

10/10 Excellent

Robert

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very Affordable and Pleasant
Stayed 1 night in Dec 2022
Response from Manager on Dec 11, 2022
Hello Robert,We appreciate the comments, especially with regards to your opinion of our hotel. We hope to someday have another opportunity to host your stay.

6/10 Okay

Aria

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Old. Fixtures need updating. corners are dirty. Sheets were clean. lobby smelled of weed.
Stayed 1 night in Dec 2022
Response from Manager on Dec 12, 2022
Hello Aria, Thank you so much for sharing your review and giving us an honest look at the guest experience in our hotel. I do hear your suggestions for improvement for the room and surroundings. I apologize if you did not feel that our housekeeping met your own standards of cleanliness, though our own standards are very high and include checking up to ensure that rooms are as clean as can be. We hope to see you again soon and to impress you with our continuous improvements.

6/10 Okay

William

Traveled with partner
Liked: Staff & service
Disliked: Amenities
The smell of cigarette smoke in the lobby and down the hallway was very offensive. The toilet needs to be replaced, It flushed so slowly that even paper wouldn't go down. The beds were clean and neat,
Response from Manager on Dec 8, 2022
Hello William, I sincerely apologize for your experience; this is not the impression we want to leave our valued guests with. Thank you for bringing to our attention the smoke odor in your room, with your feedback we can deep clean and return the freshness of our accommodations. We are sorry there was not a solution during your stay, please bring this matter to our attention in real-time so we may address it promptly for you. We hope you will give us another chance to provide you with a superior experience the next time your travels bring you back to the area.

6/10 Okay

Harold

Traveled with partner
Liked: Cleanliness
Disliked: Amenities
It's an older building and it shows. The room was clean and since we only needed it for the night while traveling we didn't worry about. Checking was a little difficult. Seems if you book a room while driving to the hotel they don't receive it right away and the front desk had to make phone calls to get things rolling. This was a twenty minute wait I didn't appreciate. Also, the free breakfast they advertise was a few pieces of bread, a few bananas and a limited coffee bar.
Response from Manager on Dec 8, 2022
Hello Harold, Thank you for taking the time to write a review. We are saddened to hear that we fell short of your expectation due to the service you received from the hotel staff during your stay. We always desire for our valued guest’s experience to be outstanding. Your feedback is greatly appreciated. We hope that you will give us the opportunity to redeem ourselves and deliver a seamless experience on your next stay.

6/10 Okay

roger l

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Stayed 2 nights in Nov 2022

8/10 Good

Idalia

Business traveler, Traveled with partner, Traveled with pets
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Room was comfortable front desk when I went to do the check in gave me a little attitude when I told him that I have pets when the property is pet friendly
Stayed 1 night in Nov 2022
Response from Manager on Nov 17, 2022
Hello Idalia,Thank you for bringing to our attention your experience and comments regarding your stay in our hotel. We take this very seriously and are very sorry about the issues you faced; this has been forwarded to management. Thank you again for sharing and we hope to earn your business in the future by continuing to evolve and improve the guest experience.

10/10 Excellent

Gary

Stayed 1 night in Oct 2022
Response from Manager on Nov 1, 2022
Hello Gary,Thank you for sharing this rating, and we welcome you to visit us again anytime.

6/10 Okay

Andrea

Traveled with family
Liked: Staff & service
Paid too much for a stay that was run down.
Stayed 1 night in Oct 2022
Response from Manager on Oct 24, 2022
Hello Andrea, Thank you so much for sharing your review and giving us an honest look at the guest experience in our hotel. I do hear your suggestions for improvement for the room and surroundings. I apologize if you did not feel that our housekeeping met your own standards of cleanliness, though our own standards are very high and include checking up to ensure that rooms are as clean as can be. We hope to see you again soon and to impress you with our continuous improvements.

10/10 Excellent

Susan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was spacious, clean. The staff was friendly.
Stayed 1 night in Oct 2022
Response from Manager on Oct 24, 2022
Hello Susan,We have high standards of hospitality and service and we strive to give you the best experience at the best value. Thank you so much for the insight regarding our staff and your comments about our room. Insights such as this are invaluable and help us to better our services and accommodations. Thank you.

2/10 Terrible

FREDERICK, Huntington Beach

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
There were broken lamp fixtures hanging from the wall, old dead crickets on the bathroom, yucky brown smudge marks on the vanity wall near bathroom, and broken up weed buds and particles on the nightstand as if someone had just rolled a joint before we arrived. The desk person asked if there was "anything we should know about?" as we checked out, but it was pretty clear ours was not the only room in that kinda shape so we just said no and we moved on.
Stayed 1 night in Oct 2022
Response from Manager on Oct 22, 2022
Hello FREDERICK,I am very sorry to hear that you experienced such an unusual circumstance and inconvenience during your most recent stay with us. We would like you to know that guest satisfaction is of extreme importance to us and your feedback has been forwarded to management. We truly thank you again for sharing your feedback and for your valuable business.

8/10 Good

Douglas

Business traveler
Liked: Staff & service
Disliked: Property conditions & facilities
Not the cleanest
Stayed 2 nights in Oct 2022
Response from Manager on Oct 20, 2022
Hello Douglas,We can't thank you enough for sharing your feedback with regards to our hotel. We hope that you will return as it is our ongoing goal to surpass expectations of service and accommodations.

2/10 Terrible

syed

Traveled with family
Disliked: Cleanliness, staff & service, amenities
Hello, I actually got Bed bug bites by staying at this hotel. I need a refund
Stayed 2 nights in Oct 2022
Response from Manager on Oct 19, 2022
Hello syed, Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

4/10 Poor

Geoffrey

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Just not a good experience.
Just disappointing overall. Wife found an actual roach in her bed. The door locks kept resetting so that keys would not work. And, on Saturday, we were gone from 6:30 a.m. to 6:30 p.m. and the room was not serviced the entire time. Would highly NOT recommend.
Stayed 2 nights in Oct 2022
Response from Manager on Oct 18, 2022
Hello Geoffrey, Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

2/10 Terrible

Jayme

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don't do it.
HORRIBLE. Dirty sheets (that they expected me to change myself) and woke up covered in bites from bed bugs. Don't do it.
Stayed 1 night in Oct 2022
Response from Manager on Oct 14, 2022
Hello Jayme, Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

2/10 Terrible

Mary

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Friendly staff, not so clean accommodations
As pleasant as the check-in process was, the actual room was disgusting. Someone had vomited on the wall of our bathroom and it had been left there to dry. The shower curtain was incredibly moldy and we didn’t even want to shower before leaving. We didn’t feel like the beds or bathroom were sanitary and slept very uncomfortably all night. We have stayed in several hotels before and this by far was the worst.
Stayed 1 night in Oct 2022
Response from Manager on Oct 14, 2022
Hello Mary, It was a pleasure assisting you during your stay. Our rooms are cleaned by professional cleaners every checkout and during this pandemic, we take extra precautions and cleaning. We can assure you that the room and everything inside have been cleaned and sanitized, but we will still make sure to have this reviewed with our cleaners.

4/10 Poor

Susan J

Disliked: Cleanliness, property conditions & facilities
It smelled. It looked dirty. The table was crooked. There was dirt on the night table. Etc
Stayed 1 night in Oct 2022
Response from Manager on Oct 11, 2022
Hello Susan J,Thank you for taking the time to write such a thorough review regarding your most recent stay. We are very sorry to learn that you were not able to fully enjoy your time here due to the situation you experienced. Your feedback is taken very seriously and has been forwarded to management so that appropriate steps may be taken. Thank you again for your feedback.

2/10 Terrible

Eunice

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
We were so tire that we couldn't drive anymore so we booked one night. Once you hit the hallway you can smell urine. The gentleman gave me a room we walked in and it smelled like cat,dog or human urine. I asked to be changed ver polite older male switched it. The next room smell musty and dusty. The rooms need to be updated rugs need to be taken out. My son dropped his ear piece and it went behind the night stand ○h Boy ! I wish i had never moved it. There was mouse trap and mouse droppings it looks like its never been vacuum....i will not go back
Stayed 1 night in Sep 2022
Response from Manager on Sep 24, 2022
Hello Eunice,Thank you for bringing to our attention your experience and comments regarding your stay in our hotel. We take this very seriously and are very sorry about the issues you faced; this has been forwarded to management. Thank you again for sharing and we hope to earn your business in the future by continuing to evolve and improve the guest experience.

10/10 Excellent

James

Liked: Staff & service
Quick stay
Hotel is basic, but front desk staffwere very helpful. Had an issue and was taken care of imediately.
Stayed 1 night in Aug 2022
Response from Manager on Sep 2, 2022
Hello James,Thank you for taking the time to share. We appreciate your feedback regarding our front desk. We appreciate you for sharing your feedback as we continue to improve conveniences of our hotel for all of our guests.

2/10 Terrible

Barbara

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Days Inn needs to remove their signs from this place. Their reputation is getting irrevocable damage. This is not an overnight stay for travelers. It is more of a place for monthly renters. They advertise free breakfast this is false advertisement. They don’t have anything that resembles food. Their “toaster” and waffle iron looks as if they reclaimed them out of a local dumpster. I will report the motel to their local health department
Stayed 1 night in Aug 2022
Response from Manager on Oct 10, 2022
Hello Barbara, We would like to apologize for your experience with the smell, we implement a strict no-smoking policy and make sure that guests who violate those are reprimanded. We would appreciate it if these issues were reported during your stay as we could have sent back our cleaners and done a more thorough refresh of the room.

6/10 Okay

Gary

Traveled with family
Liked: Staff & service
Good staff quality
Stayed 1 night in Aug 2022
Response from Manager on Aug 21, 2022
Hello Gary,Thank you for taking the time to share your comments regarding our staff. We hope you'll return to see how we continue to grow thanks to valuable guest feedback such as yours.

2/10 Terrible

Ron

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jul 2022
Response from Manager on Nov 15, 2022
Hello Ron, We appreciate your time in sharing your feedback. We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.

4/10 Poor

Jean

Liked: Staff & service
Stayed 2 nights in Aug 2022
Response from Manager on Nov 15, 2022
Hello Jean, Thank you for sharing this rating, and we welcome you to visit us again anytime.

2/10 Terrible

Lanisha

Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort
Needs attention
The hotel room was in very poor condition.
Stayed 1 night in Aug 2022
Response from Manager on Aug 16, 2022
Hello Lanisha, I sincerely apologize for your experience; this is not the impression we want to leave our valued guests with. I do want you to know that we take guest comments very seriously and that all the issues you have brought to our attention are being promptly addressed. Our guest satisfaction is vital to our success and your feedback will promote needed changes. I hope that you will consider staying with us again so that we can have a chance to provide you with a superior experience and change your perception of our hotel and services.

8/10 Good

J Ione

Traveled with family
Liked: Staff & service, room comfort
Good enough
The stay was OK - the breakfast items were limited, but at least they did replenish them on request. Some more fruit and pastries would have been nice. The room was a bit worn and OK with cleanliness , but not spotless - some dust in corners, etc. I was glad we had a small refrigerator, that helped. Disappointed that the pool that looked so large in the photo was really tiny. But the beds were comfortable and the location great. so overall an OK stay, especially for the price.
Stayed 3 nights in Aug 2022
Response from Manager on Aug 11, 2022
Hello J Ione, We are always striving to improve our offerings and that is why your input is so important. Thank you for sharing your experience and comments pertaining to our location and also our breakfast. Every guest experience is extremely important to us. We value your feedback and thank you for your business.

6/10 Okay

Karol

Stayed 1 night in Aug 2022
Response from Manager on Aug 9, 2022
Hello Karol, On behalf of our entire staff thank you for staying with us and for rating your stay.,

10/10 Excellent

Jordan

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Great price !! It is an older hotel without a lot of upkeep. I did not care and just needed a place to sleep on my way to NYC. The staff were friendly and it is a great location. The breakfast was bad and I went to a local restaurant.
Stayed 1 night in Aug 2022
Response from Manager on Aug 8, 2022
Hello Jordan, I am happy that we met most of your needs and appreciate that you also let us know the areas that we can continue to improve upon. Your feedback is helpful, and we can benefit from your perspective of our accommodations, hospitality, and services. We are always looking for ways to improve the guest experience. I hope you will return to see how we continue to grow and evolve.

6/10 Okay

Susan

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jul 2022
Response from Manager on Aug 7, 2022
Hello Susan, We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.,

10/10 Excellent

Nancy

Stayed 1 night in Aug 2022
Response from Manager on Aug 6, 2022
Hello Nancy, "Thank you for taking the time to give us your feedback, it is wonderful to hear that you enjoyed your stay and that you have rated our hospitality. Your ratings are appreciated, and we hope to have you back again during your next visit to the area!", we thank you for your business and for rating your experience.

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Property conditions & facilities
Disappointed
Broken faucet, no cold water, many lights in room not working, toilet not flushing. Appeared to have mold on shower curtain. It was not what we expected.
Stayed 1 night in Jul 2022
Response from Manager on Aug 2, 2022
Dear Guest, "We appreciate that you have taken the time to share your recent experience and find this very distressing. Our primary goal is always to provide our guests with an enjoyable experience. For that reason we're sincerely sorry to have failed to meet your needs. Please keep us in mind for a future stay, so we may show you how we are continuously working to improve in these areas.", we certainly take this very seriously and have forwarded it to management. We appreciate that you've taken the time to leave advice for our future guests.

6/10 Okay

Teresa

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Our check-in was delayed. Check in was 3pm. We arrived at 4pm the room wasn’t ready. Our check in was smooth otherwise. Bob was very helpful and offered recommendations around the area. Hotel is dated. In error, I booked a smoking room. It wasn’t as bad as I thought it was going to be. I am not a smoker. No microwave in room. Noisy neighbors, woke us around 1130pm. Young children running around in room. Slamming doors.
Stayed 2 nights in Jul 2022
Response from Manager on Jul 20, 2022
Hello Teresa, I sincerely apologize for your experience; this is not the impression we want to leave our valued guests with. Thank you for bringing to our attention the smoke odor in your room, with your feedback we can deep clean and return the freshness of our accommodations. We are sorry there was not a solution during your stay, please bring this matter to our attention in real-time so we may address it promptly for you. We hope you will give us another chance to provide you with a superior experience the next time your travels bring you back to the area.

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2022
Response from Manager on Oct 16, 2022
Hello Kelly,It was our pleasure to provide you with such a wonderful experience. Please do come see us again very soon.

6/10 Okay

Dale

Disliked: Amenities
Outdated
Stayed 1 night in Jul 2022
Response from Manager on Jul 20, 2022
Hello Dale, Thank you for sharing how we have provided you with clean accommodations and friendly services during your stay. We appreciate your honest feedback and are sorry to learn our older building didn't fully meet your needs aesthetically. We thank you for your business and helpful feedback and hope to be of service to you again with a future stay

8/10 Good

kristin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
toilet was a 2 flusher
Stayed 2 nights in Jul 2022
Response from Manager on Jul 20, 2022
Hello kristin, We are sorry to hear about those issues, if it was reported to us during your stay, we would have time to resolve it. We make sure that our cleaners adhere to the guidelines especially during this pandemic, we would appreciate if this things can be reported to us as we do not want this to happen again.

8/10 Good

George

Liked: Cleanliness, property conditions & facilities
The property was large enough to accomodate a last-minute weekend reservation. Table and chair were adequate for limited laptop work. Little "counter" space. Bed fine. Breakfast was an embarrassment.
Stayed 1 night in Jul 2022
Response from Manager on Jul 14, 2022
Hello George, Thank you for bringing to our attention your experience and comments regarding your stay in our hotel. We take this very seriously and are very sorry about the issues you faced; this has been forwarded to management. Thank you again for sharing and we hope to earn your business in the future by continuing to evolve and improve the guest experience.,

6/10 Okay

Mel

Business traveler, Traveled with family
Liked: Cleanliness, staff & service
My room had a clogged sink and shower. The nice employee said the repair guy couldn’t fix till next day so I switched rooms. Not bad for just a night stay and cheaper than other hotels in area.
Stayed 1 night in Jun 2022
Response from Manager on Jul 14, 2022
Hello Mel, We are always striving to improve our offerings and that is why your input is so important. Thank you for sharing your experience and comments pertaining to our area and also our shower. We hope you'll return to see how we continue to grow thanks to valuable guest feedback such as yours.

6/10 Okay

Mike

Liked: Cleanliness, property conditions & facilities, room comfort
Short stay
Good stay overall. Room was clean enough, parking was fine, location was good, breakfast as expected. Four main deterrents: 1) (Low) Had to hold in handle of the toilet for awhile for it flush completely. 2) (Low) TV wouldn't connect after using for awhile. 3) (Medium) Could smell some smoke here and there, but not in room. 3) (High) Afternoon/evening desk clerk was a grump. He shouldn't be in a customer-service position. Was very putoff due to our room key not working, but wasn't our fault it wasn't working. Was rude several times during this encounter.
Stayed 2 nights in Jul 2022
Response from Manager on Jul 5, 2022
Hello Mike, Your kind review is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much for writing such a great compliment regarding our team. Such kind of candid reviews always inspire us. We will share your feedback with our staff members. Waiting to serve you again!

8/10 Good

Pauline

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022
Response from Manager on Jun 28, 2022
Hello Pauline, We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.,

10/10 Excellent

dayna

Traveled with group, Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location, clean rooms, easy check-in and check out. Nice little breakfast, great value
Stayed 1 night in Jun 2022
Response from Manager on Jun 23, 2022
Hello dayna, We can't thank you enough for sharing your feedback so that we can continue to improve upon our service and hospitality. We appreciate the comments regarding our location and your comments about our breakfast. I hope that we will impress you with exemplary service during future visits.

8/10 Good

Jane

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Stayed 1 night in Jun 2022
Response from Manager on Sep 18, 2022
Hello Jane,Thank you for taking the time to give us your feedback, we thank you for your insights regarding your experience. Your ratings are appreciated, and we hope to have you back again during your next visit to the area.

10/10 Excellent

Paul

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The fellow at the front desk was extremely pleasant and very helpful. He changed our reservation when we needed it and was even more pleasant/helpful at check in.
Stayed 1 night in Jun 2022
Response from Manager on Jun 17, 2022
Hello Paul, Thank you for your valuable opinion regarding our front desk. Every guest experience is extremely important to us. We value your feedback and thank you for your business.

8/10 Good

John

Stayed 3 nights in Jun 2022
Response from Manager on Sep 13, 2022
Hello John, We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an even superior experience so please come see us again soon!

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Check in was super fast and smooth. Check in clerk knew their job well
Stayed 3 nights in Jun 2022
Response from Manager on Jun 15, 2022
Hello Gregory, On behalf of our entire staff, we thank you for choosing our hotel and appreciate what you have shared regarding our clerk. Our goal is for every guest to have a convenient and accommodating experience so we thank you for sharing.

8/10 Good

Lynne

Liked: Staff & service
Disliked: Cleanliness
Plain but welcoming
The people here were very lovely - the front desk, workers, even the guests were polite and friendly. The hotel itself was plain, which is OK for this brand, but there were some issues with how clean the bathroom was. It was an OK stay.
Stayed 3 nights in Jun 2022
Response from Manager on Jun 9, 2022
Hello Lynne, We appreciate that you've taken the time to share with us regarding our front desk. Your voice is very valuable to us and we hope you will return on your next travels.

10/10 Excellent

Mark

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location. Excellent value
Stayed 2 nights in Jun 2022
Response from Manager on Jun 9, 2022
Hello Mark, We appreciate the comments, especially with regards to your opinion of our location and your comments about our value. We hope you'll return someday to see how we are continuously improving in order to better serve our guests.

2/10 Terrible

Kimberly

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nasty
Stayed 1 night in Jun 2022
Response from Manager on Jun 10, 2022
Hello Kimberly, Know that your voice is of tremendous importance to us and we value your comments about our hotel. Your voice is so important to us and we hope you'll return so that we may have the opportunity to provide you with a five star experience.

6/10 Okay

Loretta

Traveled with partner
Disliked: Staff & service, property conditions & facilities
Check in guy was cranky, we have a dog and not much of a place to walk her
Stayed 1 night in May 2022
Response from Manager on Jun 14, 2022
Hello Loretta,We appreciate you giving your feedback about your recent experience in our hotel. I am sorry that our staff was not accommodating, and you felt you were treated in an unprofessional manner and I do apologize for any inconvenience or difficulty that you experienced. Guest satisfaction is top priority at our hotel, for that reason. We truly appreciate your comments regarding our staff, amenities, cleanliness, and hospitality. Insights such as this are invaluable and help us to better our services and accommodations. Thank you.

2/10 Terrible

tierney

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
The gentleman upfront was very nice at night he seemed like he was over worked and seemed like a one man show. the beds where awful the toilet and shower didnt have enough water pressure so you would flush and sometimes it wouldnt go down
Stayed 1 night in May 2022
Response from Manager on Jun 11, 2022
Hello tierney, We appreciate that you've taken the time to share with us regarding our shower as well as our toilet. Guest comments such as yours help us to continuously improve. Thank you for your business.