Ratings based on 386 Verified Reviews

3.4 out of 5
60% of guests recommend
3.5 Room cleanliness
3.7 Service & staff
3.5 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler from West Virginia

Spoiled Milk and Arguments

Posted Jan 18, 2018
The man who checked us in was super nice. We arrived in a snow storm and he had expressed how he was getting worried as we had a reservation and hadn’t arrived until after 9pm. He turned on the heat in our room while we unloaded our bags and two children. The room was fine. It wasn’t super nice, but it was about what we were expecting for the price. I will say that the room never got warm no matter how high the heating unit was turned up. The next morning is when things started to go down hill. We went to eat the free breakfast and we were again not expecting much, maybe just some cereal. I made my son a bowl of fruit loops and poured milk on top. I then began fixing my husband a waffle. My son said his cereal tasted sour, so I tried it. The milk was so spoiled and smelled terrible! I gave my husband his waffle and it also tasted like spoiled milk. We settled on some bananas and then went back to the room. On our way to our room, two employees were arguing back and forth. One may have been the manager, I’m not sure, but they were arguing right in front of us. Some was in English and some was not so I was unable to discern a great deal of what they were saying, but it was just super unprofessional, especially to be arguing as loud as they were. This continued outside of our room for some time. We hurried as fast as we could to check out. Again, I was not expecting much for the price we paid, but I was expecting unspoiled milk for my son’s cereal.
Comment from Hotel Management
Jan 22, 2018 by Manager, Hotel Management
We are so sorry to learn that you weren't thoroughly impressed with us during your most recent stay. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with an enjoyable experience is of extreme importance to us and for that reason we are incredibly sorry that we missed the mark. We hope to earn your business on future travels so that you can see our continuous improvement.
4 out of 5
Recommended
for Everyone
by A verified traveler from Rochester

Right off 81 but very quiet.

Posted Dec 2, 2017
Expedia automatically booked us into a smoking room but the gentleman who checked us in got right on the phone and resolved it. We've stayed here before and he's great. I probably won't book through Expedia again though.
Comment from Hotel Management
Dec 5, 2017 by Manager, Hotel Management
Thank you for taking the time to write this review and share your experience. It was our pleasure to have you as a guest and value your comments regarding our room. Your voice is so important to us and we hope you'll return so that we may have the opportunity to provide you with a five star experience.
4 out of 5
Recommended
for Everyone
by A verified traveler from New York

Nice for the price

Posted Nov 28, 2017
Pros: The room was comfortable, the staff was friendly and accommodating.
Enjoyed a comfortable night's rest. The room was clean, the bed was comfortable and the highway noise was minimal.
Comment from Hotel Management
Nov 28, 2017 by Manager, Hotel Management
Thank you for sharing this experience with us. We truly value you feedback with regards to our bed and room. Guest comments help us to recognize our strengths and improve upon our weaknesses. Thank you.
1 out of 5
by A verified traveler from newark, nj

November 3-5, 2017

Posted Nov 11, 2017
Cons: hotel needs to be exterminated immediately
Location: Chambersburg, PA
Had to change my room three times due to bedbug infestation. Never staying in a smoking room again.
Comment from Hotel Management
Nov 13, 2017 by Manager, Hotel Management
We strive to give every guest an enjoyable and memorable experience. Thank you for the comments regarding our room. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.
3 out of 5
by A verified traveler from ontario

Hotel needs some tlc

Posted Oct 30, 2017
Staff very friendly. Plumbing and electrical in need of repair, coffee maker leaked we left a note but did not replace it
Comment from Hotel Management
Nov 1, 2017 by Manager, Hotel Management
We appreciate the comments, especially with regards to your opinion of our staff and for the insight regarding our coffee maker. We appreciate you taking the time to share your experience and for bringing this feedback to our attention.
5 out of 5
by Scott

This traveler left a rating score only Posted Oct 24, 2017 on Hotels
5 out of 5
Recommended
for Everyone
by A verified traveler from ches. va

Posted Oct 14, 2017
The owner/manager was so very helpful! Hope to go back next year
Comment from Hotel Management
Oct 19, 2017 by Manager, Hotel Management
Your review will be reported to our management, thank you for sharing your thoughts. Trust that our key people will evaluate and address your concerns accordingly.
2 out of 5
by A verified traveler

Not ideal

Posted Oct 13, 2017 on Hotels
Terrible uncomfortable bed. Completely clogged sink. Quiet and good water pressure.
3 out of 5
by Kenneth

Been better to stay in my Semi

Posted Oct 11, 2017 on Hotels
So my glasses work and all I could see was black hairs in the tub and sink and bathroom floor area. Unfortunately the pool was shut down for the season but was never advertised.
5 out of 5
by connie

This traveler left a rating score only Posted Oct 9, 2017 on Hotels