Indoor pool

Reviews of Holiday Inn Express Tuscola, an IHG Hotel

2.5 out of 5
Holiday Inn Express Tuscola, an IHG Hotel
1201 Tuscola Blvd, Tuscola, IL

Reviews

8.8

Excellent

Rating 10 - Excellent. 264 out of 482 reviews" "
Rating 8 - Good. 163 out of 482 reviews" "
Rating 6 - Okay. 37 out of 482 reviews" "
Rating 4 - Poor. 14 out of 482 reviews" "
Rating 2 - Terrible. 4 out of 482 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Angela

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Chizuru

Liked: Cleanliness, staff & service, property conditions & facilities
I hope the outlet mall would be open well.
Stayed 1 night in Nov 2023

6/10 Okay

Brady

Traveled with family
Breakfast selections are pretty basic. Off brand Froot Loops, under cooked biscuits, out of service pancake maker, etc. Room was nice though.
Stayed 1 night in Nov 2023

8/10 Good

Mary

Stayed 1 night in Nov 2023

10/10 Excellent

Robert

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fast Friendly Service.
Stayed 2 nights in Nov 2023
Response from General Manager on Nov 22, 2023
Thank you for telling us about your stay we are very pleased that you found our location a good fit for you. We look forward to having you back in the future.

8/10 Good

Tracie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from General Manager on Nov 22, 2023
Thank you for telling us about your stay we are very pleased that you found our location a good fit for you. We look forward to having you back in the future.

10/10 Excellent

raquel

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
The person at the desk ,he was friendly and helpful. Over good place to stay.
Stayed 1 night in Nov 2023
Response from General Manager on Nov 22, 2023
Thank you for telling us about your stay we are very pleased that you found our location a good fit for you. We look forward to having you back in the future.

8/10 Good

Thomas

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from General Manager on Nov 22, 2023
Thank you for telling us about your stay we are very pleased that you found our location a good fit for you. We look forward to having you back in the future.

10/10 Excellent

Susan, North Ft. Myers

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from General Manager on Nov 22, 2023
Thank you for telling us about your stay we are very pleased that you found our location a good fit for you. We look forward to having you back in the future.

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from General Manager on Nov 3, 2023
Thank you for telling us about your stay.

10/10 Excellent

Gary, Sacramento

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
After reading a few previous reviews I was hesitant to try this place, but it was convenient. Boy, was I impressed. From check in to check out (3 days), the staff was friendly and professional. Even with a room facing the freeway it was very quiet. The complimentary breakfast was hands down the best I have ever had. I highly recommend this hotel to anyone staying in the area.
Stayed 3 nights in Oct 2023
Response from General Manager on Nov 3, 2023
Thank you for telling us about your stay. We are very pleased that you gave us a chance and can't wait to have you back the next time you are in the area.

10/10 Excellent

Joyce

Stayed 1 night in Oct 2023
Response from General Manager on Nov 22, 2023
Thank you for telling us about your stay we are very pleased that you found our location a good fit for you. We look forward to having you back in the future.

10/10 Excellent

Margaret

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast.
Stayed 1 night in Oct 2023
Response from General Manager on Nov 3, 2023
Thank you for telling us about your stay. We are very pleased that you found our location a good fit for you.

10/10 Excellent

David

Liked: Cleanliness, amenities
clean host very nice
Stayed 1 night in Oct 2023
Response from General Manager on Nov 3, 2023
Thank you for telling us about your stay. We are very pleased that you found our location a good fit for you.

10/10 Excellent

Jeanetta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always come back.
Customer Service was Amazing!
Stayed 1 night in Oct 2023
Response from General Manager on Nov 3, 2023
Thank you for telling us about your stay. We can't wait to have you come back the next time you are in the area.

6/10 Okay

Kevin, North LIberty

Business traveler
Dirty
Stayed 3 nights in Oct 2023
Response from General Manager on Oct 13, 2023
We are very sorry that you found our location not a good fit for you.

6/10 Okay

Gerald

Liked: Cleanliness, staff & service
This has aiways been a convenient stop for us. Unfortunately this time they had received storm damage. Workers were working late trying to shore up the building before rain began. Juice and waffles were unavailable due to broken machines. The employees were very nice and welcoming. Just wish we had received a message telling us the condition had changed since making our reservation.
Stayed 1 night in Oct 2023
Response from General Manager on Nov 3, 2023
Thank you for telling us about your stay

10/10 Excellent

romona, gilberts

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk people were excellent, the check in and out was very easy. The breakfast was delicious and the whole place was very clean. The beds were very comfy too
Stayed 1 night in Sep 2023
Response from General Manager on Oct 13, 2023
Thank you for telling us about your stay. We are very pleased that you found our staff and hotel a good fit for you. We wish you safer travels today and everyday.

10/10 Excellent

Peggy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from General Manager on Oct 13, 2023
Thank you for telling us about your stay. We are very pleased that you found our staff and hotel a good fit for you. We wish you safer travels today and everyday.

8/10 Good

David

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Quiet area. Staff was very friendly!
Stayed 1 night in Sep 2023
Response from General Manager on Oct 13, 2023
Thank you for telling us about your stay. We are very pleased that you found our staff and hotel a good fit for you. We wish you safer travels today and everyday.

8/10 Good

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from General Manager on Oct 13, 2023
Thank you for telling us about your stay. We are very pleased that you found our staff and hotel a good fit for you. We wish you safer travels today and everyday.

6/10 Okay

Pamela

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Service great, room condition not so much
Service and breakfast were amazing!! Condition of room not so great. Sinks had numerous cracks and tub was cracked as well.
Stayed 1 night in Sep 2023
Response from General Manager on Sep 11, 2023
Thank you for telling us about your stay we are very pleased that you enjoyed the breakfast! Make sure to come back and see us next spring for our freshly remodeled hotel.

10/10 Excellent

Laura

Stayed 1 night in Sep 2023
Response from General Manager on Oct 13, 2023
Thank you for telling us about your stay. We are very pleased that you found our staff and hotel a good fit for you. We wish you safer travels today and everyday.

8/10 Good

Dena

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from General Manager on Sep 11, 2023
Thank you for telling us about your stay. We wish you safe travels today and everyday.

8/10 Good

Kathleen

Stayed 2 nights in Aug 2023
Response from General Manager on Oct 13, 2023
Thank you for telling us about your stay. We are very pleased that you found our staff and hotel a good fit for you. We wish you safer travels today and everyday.

10/10 Excellent

Michael

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from General Manager on Sep 11, 2023
Thank you for telling us about your stay. We wish you safe travels today and everyday.

10/10 Excellent

Hunter

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was close to the interstate
Stayed 1 night in Aug 2023
Response from General Manager on Sep 11, 2023
Thank you for telling us about your stay. We wish you safe travels today and everyday.

8/10 Good

Janet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from General Manager on Sep 11, 2023
Thank you for telling us about your stay. We wish you safe travels today and everyday.

8/10 Good

Steve

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from General Manager on Sep 11, 2023
Thank you for telling us about your stay. We wish you safe travels today and everyday.

10/10 Excellent

Janet

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

10/10 Excellent

Karen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We stopped here for a night on our way to Michigan. Everything was good and it was convenient access to the highway and the local restaurants.
Stayed 1 night in Jun 2023

4/10 Poor

erin

Stayed 1 night in Jun 2023

10/10 Excellent

Sharon Ann

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

6/10 Okay

Mary

Traveled with family
Liked: Cleanliness, property conditions & facilities
Called early to make arrangements for early checking, when i arrived was told the person i made those arrangements with was new and didnt know she couldnt do that. All i needed to do was change clothes for a wedding. I requested to cancel my reservation before the desk agent would put me in a room. Hotel was exceptional clean, updated, pool and hot tub area was clean. Wifi was great, tv had an array of channels and movie channels. Hotel staff was very nice once we got checked in. Definitely would recommend.
Stayed 1 night in Jun 2023

10/10 Excellent

Brent

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

8/10 Good

Wasim

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good clean hotel
Stayed 1 night in May 2023

10/10 Excellent

Eric

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was amazing! The cleanliness of the entire place, the best beds, shower pressure and the breakfast was amazing! Best hotel I have stayed in for a long time
Stayed 2 nights in May 2023

10/10 Excellent

Susan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
A really nice hotel. Great friendly staff. Good breakfast.
Stayed 2 nights in May 2023

8/10 Good

Cate

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in May 2023

10/10 Excellent

Ravisankar

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2023

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short stay
Very comfy room and lots of places to eat nearby
Stayed 1 night in Apr 2023

8/10 Good

Saravanan

Traveled with family and small children
Liked: Cleanliness, staff & service
Good
Stayed 2 nights in Apr 2023

4/10 Poor

Michael

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Just a place to get some sleep
Was it a functional room? Yes. But a little more run down than most Holiday Inn Expresses I've seen. The entire hallway smelled really musty and damp, and the smell got even stronger in the room. The carpet had a large burn mark, and almost felt moist from the dampness that you felt just walking into the room. Blackout curtain had holes in it. It was a place to spend the night to get some sleep, but that's about all I'd say about it.
Stayed 1 night in Apr 2023
Response from Management on Apr 19, 2023
We are very sorry that you had these issues while staying with us. We are looking into the cause of them. We would like to take the time to wish you safe travels today and every day.

10/10 Excellent

Jacquelyn

Stayed 1 night in Apr 2023
Response from Management on Apr 19, 2023
Thank you for telling us about your stay. We are pleased that you found our hotel a good fit for you. We would like to take the time you safe travels today and every day.

10/10 Excellent

Cynthia

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean for a good price. Breakfast was a standard hotel breakfast. I would stay here again.
Stayed 1 night in Mar 2023
Response from Management on Apr 19, 2023
Thank you for telling us about your stay. We are pleased that you found our hotel a good fit for you. We would like to take the time you safe travels today and every day.

10/10 Excellent

Travis

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient. Staff were friendly and accommodating.
Stayed 1 night in Mar 2023
Response from Management on Apr 19, 2023
Thank you for telling us about your stay. We are pleased that you found our hotel a good fit for you. We would like to take the time you safe travels today and every day.

10/10 Excellent

Lois

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
After a long day driving it was nice to book ahead a room and find it pleasant and clean.
Stayed 1 night in Mar 2023
Response from Management on Apr 19, 2023
Thank you for telling us about your stay. We are pleased that you found our hotel a good fit for you. We would like to take the time you safe travels today and every day.

4/10 Poor

Verified traveler

Liked: Cleanliness, room comfort
Disliked: Staff & service
I left this on google: Building is older so it’s dated in some areas. I’m deaf and require closed captions on the TV. The room had a directv remote so I could not turn them on. I went downstairs to ask for a Samsung remote to turn it on, she got condescending with me and said they didn’t have any. There should be at least one for this type of situation. The ADA requires this even while not staying in an accessible room which I don’t need. And they were out of cinnamon rolls. Really?! This is what I look forward to when I stay at a Holiday Inn Express. I will never stay here again and will tell my deaf friends not to come here.
Stayed 1 night in Mar 2023
Response from Management on Apr 19, 2023
We are very sorry that you went through this while at our location. I have addressed this issue with our staff to assure that it won't happen again. We would like to wish you safe travels today and every day.

10/10 Excellent

Michelle

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023
Response from Management on Apr 19, 2023
Thank you for telling us about your stay. We are pleased that you found our hotel a good fit for you. We would like to take the time you safe travels today and every day.