Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Reviews of Home2 Suites by Hilton Champaign/Urbana

3 out of 5
Home2 Suites by Hilton Champaign/Urbana
2013 South Neil Street, Champaign, IL

Reviews

9.0

Wonderful

Rating 10 - Excellent. 377 out of 593 reviews" "
Rating 8 - Good. 130 out of 593 reviews" "
Rating 6 - Okay. 50 out of 593 reviews" "
Rating 4 - Poor. 23 out of 593 reviews" "
Rating 2 - Terrible. 13 out of 593 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.0/10

Amenities

9.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

4/10 Poor

Jeremy

Traveled with family and small children
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The property was clean and the staff was friendly. Unfortunately, the beds in my room were extremely uncomfortable. We only had a few channels on the television. Overall, i was not satisfied with my stay and probably would not go back.
Stayed 1 night in Mar 2024

10/10 Excellent

Sandra

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well maintained
Stayed 1 night in Mar 2024

6/10 Okay

Rick

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024

4/10 Poor

Hye Seung

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
terrible.....worst.....breakfast....
Stayed 1 night in Jan 2024

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to campus with lots of dining options within a short walk. Grocery store is next door.
Stayed 1 night in Feb 2024

6/10 Okay

Gregory

Business traveler
The facility shows some age, only one elevator. No water in the exercise room, no washcloths
Stayed 1 night in Feb 2024

4/10 Poor

Camille

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a nice hotel. Everything is clean and the staff is friendly. The bed is a bit hard and the pillows are too soft. It was a really uncomfortable night of sleep.
Stayed 1 night in Feb 2024

8/10 Good

Terry

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice room. Staff was courteous and friendly. Too much noise from partying college students.
Stayed 1 night in Feb 2024

10/10 Excellent

Samantha

Stayed 1 night in Feb 2024

10/10 Excellent

Martha, Elk Grove Village

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean, comfortable bed, nice staff.
Stayed 1 night in Feb 2024

6/10 Okay

Juan

Liked: Property conditions & facilities
Stayed 1 night in Jan 2024

6/10 Okay

John

Traveled with partner
Disliked: Staff & service
After a long drive through blizzard conditions, slush, then rain before reaching the hotel at 10pm; the desk clerk asks for my credit card to over potential damages! Damages! I just wanted to relax! Breakfast selection better at a gas station. Silverware dirty, I optioned for plastic. Furnishing stylist however poor quality. Not what I expect from a property with Hilton in its name.
Stayed 1 night in Jan 2024

8/10 Good

Ebony

Stayed 1 night in Jan 2024

10/10 Excellent

Steven

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was excellent. Room was excellent. Clean. Great breakfast. Very reasonable price for what you get at Home2.

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Very good room and facilities. Very friendly and helpful staff. Thanks!
Stayed 2 nights in Dec 2023

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

4/10 Poor

Lisa

Disliked: Staff & service, room comfort
Disappointed in checkin service
Check in was a nightmare. New employee could not find Hotels.com reservation. Told us we were at wrong address. We were not. Had to call Hotels.com to get special confirmation number. Gave us key card that didn’t work. Second time, gave us key to room that had people in it! Took over 30 minutes! Probably need to provide better training to night staff. Beds were ok, but not super comfy. The breakfast was okay.
Stayed 1 night in Dec 2023

10/10 Excellent

Valeriya

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Curtis

Stayed 1 night in Dec 2023

8/10 Good

Susan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a delay in getting bedding for the pull out bed from the couch. The front desk staff person was very friendly but seemed to have a lot of responsibilities yonptioriyize.
Stayed 1 night in Dec 2023

2/10 Terrible

Cedric D

Disliked: Cleanliness, amenities, property conditions & facilities
I arrived only to find out there was no room available despite me having a confirmation. I had to scramble to find a room late at night.
Stayed 1 night in Nov 2023

10/10 Excellent

Kevin, Silver Spring

Stayed 5 nights in Nov 2023

8/10 Good

Kevin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice overall
Nice place overall. Stained carpets in the hallway. The sleep away sofa bedding was dirty and stained. Had to share the queen with my kid.
Stayed 1 night in Nov 2023

10/10 Excellent

Yadi

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great, environment and rooms were very friendly.
Stayed 1 night in Nov 2023

10/10 Excellent

Brenda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Deirdre

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and efficient front desk staff - did not catch her name but she was great. Room was comfy and clean. Nice stay.
Stayed 1 night in Oct 2023

6/10 Okay

Michael

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast was awful compared to other properties, almost inedible.. watery oatmeal, rock hard breakfast sandwich, watered down OJ, bitter coffee
Stayed 1 night in Oct 2023

8/10 Good

John, Ottawa

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool was out of order. Waffles were not available at breakfast. We were traveling with a child.
Stayed 1 night in Oct 2023

10/10 Excellent

Jacob

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Stayed 3 nights in Aug 2023

10/10 Excellent

Michelle

Stayed 1 night in Aug 2023

10/10 Excellent

Erik

Stayed 1 night in Aug 2023

10/10 Excellent

JONATHON

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

6/10 Okay

Alyssa, Joliet

Disliked: Cleanliness
Stayed 1 night in Aug 2023

6/10 Okay

Rosemary

Traveled with partner
Disliked: Property conditions & facilities
The room was generally fine but the so-called clean dishes left in the dishwasher were still dirty on arrival. There were a couple of areas of mildew/mold in the shower. The light in the bathroom was not working properly. Staff was a mixed bag. One desk clerk was friendly and efficient; another disappeared during prime check-out time. Housekeepers and those staffing breakfast buffet were friendly and helpful.
Stayed 3 nights in Aug 2023

10/10 Excellent

Tania

Stayed 1 night in Jul 2023

8/10 Good

Raymond

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

6/10 Okay

Melissa

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Pool was atrocious. Dirty, murky, unswimable. Air conditioner loud in living room and not working in bedroom. Mattress uncomfortable-could feel springs poking you. Staff was courteous.
Stayed 2 nights in Jul 2023

10/10 Excellent

Shou-Yeh Tony

Stayed 1 night in Jul 2023

8/10 Good

Frank

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I liked having a full sized refrigerator and new full size microwave in the room. The room was spacious and housekeeping did a great job cleaning and tidying the room. Our check in person was Ivy and she was exceptional in customer service and throughout our stay. The hotel property is nice and very convenient to downtown and the University of Illinois campus. Improvements for fresher breakfast fruits and the fruit and nut options. The pool had a lot of chemical film on the surface. We didn't feel comfortable swimmimg. The exercise room needs an eliptical upgrade and some sanitizer availability. Someone please reprogram the heat/air thermostat before someone passes out from heat. The sofa in our room 315 could use some cleaning. Overall a nice stay.
Stayed 4 nights in Jul 2023

8/10 Good

Brian

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
ok
Stayed 1 night in Jul 2023

10/10 Excellent

Esteban

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
All good except wasn't expecting to pay $6 for parking, especially in this location/class where free parking is the norm.
Stayed 1 night in Jun 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023

10/10 Excellent

shane

Traveled with family
Liked: Cleanliness, property conditions & facilities
Really close to u of I
Stayed 2 nights in Jun 2023

4/10 Poor

Verified traveler

Disliked: Cleanliness
There was no top sheet on the bed. A dried-up wash rag was found in the kitchen sink. I found a set of sheets in a drawer for the pull-out bed/couch and we put this on the queen bed.
Stayed 1 night in May 2023

10/10 Excellent

Kevin.

Stayed 1 night in Jun 2023

10/10 Excellent

Jane

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great stay! Spacious, immaculate, quiet, comfortable beds, pleasant staff, very will equipped kitchen, recycling next to every trash can, yummy healthy breakfast options (and clearly marked which ones are healthier). The only negative of our stay was that some scammer was calling the rooms at 6 am posing as the front desk and demanding people's credit card #'s. Not the hotel's fault, but if you get that call, don't give them your credit card #; call the front desk back and check if the call was from them!
Stayed 1 night in May 2023

6/10 Okay

Aaron

Liked: Cleanliness, staff & service, property conditions & facilities
Overall, my stay was fine. Unfortunately, the tv in my room did not work. That was the only issue I had.
Stayed 1 night in May 2023

10/10 Excellent

Jennifer

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Nice, clean hotel within walking distance to nice restaurants and grocery stores. The pools heater was out so the water was cold, but my kids still had a blast swimming in it!
Stayed 1 night in May 2023

10/10 Excellent

Michael, Brentwood

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The room and amenities were excellent. Really appreciate the EV charging units.
Stayed 1 night in May 2023

6/10 Okay

Brenda

Liked: Cleanliness, staff & service, room comfort
The breakfast food was awful. Otherwise a nice stay.
Stayed 2 nights in May 2023