Looks good outside
Posted Nov 20, 2016 on Orbitz
We had a bad experience with our room; we were given the key to someone else's room, and found out once we started unpacking and making our selves comfortable. We left the room and notified staff immediately. They gave us a new room and it was good sized and clean, no issues for about 15mins. After 15mins once we were settling into our beds for the night, someone tried to enter our room, because the front desk again double booked??? A room. Those people promptly shut the door and went back to lobby, etc. thankfully. I then got a rude phone call to the room phone asking who I was, why I was in the room and for my details. The lady on the phone was rude and only stopped going off on me when I said my kids were sleeping in the bed and I was not going to talk any louder as it would wake them.