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Reviews of Wyndham Garden Conference Center Champaign/Urbana

3 out of 5
Wyndham Garden Conference Center Champaign/Urbana
1001 W Killarney St, Urbana, IL

Reviews

6.2
Rating 10 - Excellent. 97 out of 390 reviews" "
Rating 8 - Good. 61 out of 390 reviews" "
Rating 6 - Okay. 77 out of 390 reviews" "
Rating 4 - Poor. 79 out of 390 reviews" "
Rating 2 - Terrible. 76 out of 390 reviews" "

6.6/10

Cleanliness

7.2/10

Staff & service

6.2/10

Amenities

5.8/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

4/10 Poor

Mary

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The lobby has a nasty odor, our bathroom looked like it was under some kind of remodel or it was just a crappy that needed to be remodeled. there was no breakfast when we left at 8:30am even though we were told there would be. very dissappointed.
Stayed 1 night in Apr 2024

8/10 Good

Jean

Liked: Cleanliness, staff & service, property conditions & facilities
Rooms are updated and very clean. The common areas need updating, and cleaning. Would also love to have some options for snacks and drinks because there is nothing to eat. The snack selection was a few bags of chips and some canned soda.
Stayed 2 nights in Apr 2024

4/10 Poor

SARAH

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Hotel “under construction” which made it Extremely Overpriced for mom’s weekend. Only one elevator worked and was very slow. Bathroom had broken sink drain, broken toilet paper holder.
Stayed 2 nights in Apr 2024

6/10 Okay

Maria

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Bathroom and towels were dirty when entering and room
Stayed 1 night in Apr 2024

10/10 Excellent

Christina

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very nice.
Stayed 1 night in Apr 2024

4/10 Poor

Thomas

Traveled with group
Disliked: Cleanliness, amenities, property conditions & facilities
The sign is a vinyl banner hanging on the exterior wall. The place was empty, however I was put in a room that was on the first floor looking into the atrium pool. They moved me across the hall to a room with both a mini fridge and a full size one. But the bathroom needs work, the exhaust fan doesn’t work, there was 1 piece of Kleenex strategically placed in the otherwise empty box, paint is smeared and tiles are loose. Don’t trust their photos
Stayed 1 night in Apr 2024

2/10 Terrible

Robert

Disliked: Cleanliness, property conditions & facilities
Had a notification about property that was under renovation did not see any of that but what someone may have called a renovated room looks like someone hired there cousin Vinny to update bathroom very poor quality. If I was the owner I would be complete embarrassed of this place
Stayed 2 nights in Apr 2024

4/10 Poor

Crystal

Traveled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
I was quite upset because the pictures on the site made it seem like there were bathtubs but I would have had to pay double just to be able to take a bath. There was a fake nail on the floor in the hallway for the entire weekend. I really enjoyed the bed and the breakfast. The staff was polite.
Stayed 2 nights in Mar 2024

2/10 Terrible

Boong Kyu, Tenafly

Stayed 1 night in Mar 2024

2/10 Terrible

christopher

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely nothing like the pictures on their website. Dirty old and very noisy.

8/10 Good

Rosaleen

Stayed 1 night in Mar 2024

6/10 Okay

ANDRIY

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Only one elevator was working
Stayed 2 nights in Feb 2024

10/10 Excellent

Kristen

Liked: Staff & service
Stayed 1 night in Feb 2024
Response from Hotel Management on Feb 26, 2024
Thank you so much for taking the time to leave us a review! We are glad you enjoyed your stay.

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, property conditions & facilities
No
Stayed 1 night in Feb 2024

10/10 Excellent

Alandria

Stayed 1 night in Feb 2024

6/10 Okay

royal

Traveled with partner
Liked: Cleanliness, staff & service, amenities
It was a nice stay but the breakfast needs work. Bread was stale and the biscuits were burnt
Stayed 2 nights in Jan 2024
Response from Thanks~Management on Feb 9, 2024
Thanks so much for leaving us a review! We will work on the breakfast. We hope to see you back once it's improved!

4/10 Poor

Vicki

Disliked: Room comfort
Get new mattresses asap
NYE package to see one of our favorite bands. Hotel is obviously in the midst of updating. The mattress was horrible. It was concave and we couldn’t sleep without ending up in the middle of the bed. Woke up with body soreness. The newer parts of the room we stayed in were nice, but not very clean. Nowhere in shower to put your soap or shampoo bottles etc. Wine frig is nice but stays lit up and we like to sleep in a dark room. 2nd floor has obvious horrible smell of pot being grown. Noticed there was one room that had tape at bottom of door. Seemed like someone had a pot growing room going on. Very strong smell!
Stayed 1 night in Dec 2023
Response from Thanks~Management on Feb 9, 2024
Thank you for leaving us a review. We take all reviews seriously and use them to better ourselves and our service. We are currently undergoing renovations. We hope you come back once we are done!

6/10 Okay

Randy J

Disliked: Cleanliness, property conditions & facilities
Renovation is limited
Stayed 6 nights in Dec 2023
Response from Thanks~Management on Feb 9, 2024
Thank you for leaving us a review. We take all reviews seriously and use them to better ourselves and our service. We are currently in a our 1st phase of renovations since our brand conversion and our rooms will be much more comfortable once this is completed in late fall 2024. We are working to get our second elevator replaced with a new system but, due to the major overhaul needed it has taken a little longer than we had hoped. We hope that you will come see us again and give us another try when we are completed.

6/10 Okay

shilpa, union city

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

James, Dayton

Stayed 5 nights in Dec 2023
Response from Thanks~Management on Feb 9, 2024
Thanks so much for leaving us a review! Hope to see you back!

10/10 Excellent

casino party

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay- clean and friendly
Very nice hotel - good service clean rooms
Stayed 1 night in Dec 2023
Response from Anthony R. GM on Dec 26, 2023
Thank you very much for taking the time to leave us a review. We are happy to hear that you enjoyed your stay and hope that you come back to visit us ago soon.Respectfully,Anthony

4/10 Poor

Jimmy

Traveled with partner
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Needs remodeling. Bathroom was terrible ,heating unit thermostat not working, furniture nasty.
Stayed 2 nights in Nov 2023

8/10 Good

agnes

Liked: Cleanliness, staff & service, property conditions & facilities
My Coffee machine was missing a peace, and was not working, so was not happy about it
Stayed 1 night in Oct 2023

2/10 Terrible

ARTURO, Addison

Disliked: Property conditions & facilities
Hotel room were terrible

6/10 Okay

Verified traveler

Business traveler
Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
It's time to remodel
You can tell that the property is financially stressed. About fifteen years ago it was probably amazing. But now it is in serious need of a rehab. From elevators so old that they need to be completely replaced, to a hot breakfast that looks NOTHING like in their pictures.
Stayed 2 nights in Nov 2023
Response from Anthony R. GM on Nov 18, 2023
Thank you for leaving us a review. We take all reviews seriously and use them to better ourselves and our service. We are currently in a our 1st phase of renovations since our brand conversion and our rooms will be much more comfortable once this is completed in late fall 2024. We are working to get our second elevator replaced with a new system but, due to the major overhaul needed it has taken a little longer than we had hoped. We hope that you will come see us again and give us another try when we are completed.Respectfully,Anthony RGeneral Manager

4/10 Poor

Brad

The cooling unit in my room didn’t work!! Very hot in the room.
Stayed 2 nights in Nov 2023
Response from Anthony R. GM on Nov 18, 2023
Brad,I'm sorry to hear that your accommodations were not comfortable for your stay. We strive to make every stay as comfortable as possible. It sounds like we fell short of the finish line during your stay. We sincerely apologize for this and hope that you will come stay with us again after our renovations.

6/10 Okay

Susan

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Hopefully there are plans to upgrade the rooms in the hotel, including adding exhaust fans to the bathrooms.
Stayed 2 nights in Nov 2023
Response from Anthony R. GM on Nov 18, 2023
Thank you for leaving us a review. We take all reviews seriously and use them to better ourselves and our service. We are currently in a our 1st phase of renovations since our brand conversion and our rooms will be much more comfortable once this is completed in late fall 2024. We are working to get our second elevator replaced with a new system but, due to the major overhaul needed it has taken a little longer than we had hoped. We hope that you will come see us again and give us another try when we are completed.Respectfully,Anthony RGeneral Manager

6/10 Okay

Scott

Traveled with family
Liked: Cleanliness
The property is far from campus, if staying for that reason, strange layout, and 2 stairways that open outside and not into the hotel, if need to take the stairs, elevators are very slow.
Stayed 2 nights in Nov 2023
Response from Anthony R. GM on Nov 18, 2023
Thank you for leaving us a review. We take all reviews seriously and use them to better ourselves and our service. We are currently in a our 1st phase of renovations since our brand conversion and our rooms will be much more comfortable once this is completed in late fall 2024. We are working to get our second elevator replaced with a new system but, due to the major overhaul needed it has taken a little longer than we had hoped. We hope that you will come see us again and give us another try when we are completed.Respectfully,Anthony RGeneral Manager

2/10 Terrible

Frank

Disliked: Cleanliness, property conditions & facilities, room comfort
Avoid this hotel
The hotel is a mess. Only one elevator works and it's laughably slow. The wifi didn't work my second night. The TV didn't work my first night. Housekeeping didn't leave shampoo or conditioner for my second day. The light in the see-through refrigerator door was annoyingly bright. My door didn't fit so it scraped loudly on the floor when opened and closed. The interior of the hotel is old and outdated.
Stayed 2 nights in Nov 2023
Response from Anthony R. GM on Nov 13, 2023
Dear Frank,Thank you for choosing our hotel and for bringing these matters to our attention. We are truly sorry that your stay with us did not meet your expectations. Your feedback is important to us and we would like to apologize for the inconvenience you experienced during your visit.Please rest assured that we have taken all the necessary steps to correct the situations that we can control. We hope that you will give us another opportunity to serve you in the future once our renovations are complete. Thank you again for bringing this matter to our attention and please do not hesitate to contact us if there is anything else we can do for you.Sincerely,Anthony RGeneral Manager

4/10 Poor

jonathan

Traveled with group
Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Anthony R. GM on Nov 13, 2023
Dear Jonathan,Thank you for choosing our hotel. We are truly sorry that your stay with us did not meet your expectations. Your feedback is important to us and we would like to apologize for the inconvenience you experienced during your visit.Please rest assured that we have taken all the necessary steps to correct the situations that we can control. We hope that you will give us another opportunity to serve you in the future once our renovations are complete. Thank you again for bringing this matter to our attention and please do not hesitate to contact us if there is anything else we can do for you.Sincerely,Anthony RGeneral Manager

6/10 Okay

John

Liked: Staff & service
Disliked: Property conditions & facilities
Very dated. Broken elevator. Staff is nice and friendly but property needs an overhaul.
Stayed 2 nights in Nov 2023
Response from Anthony R. GM on Nov 13, 2023
Dear Jonathan,Thank you for choosing our hotel. We are truly sorry that your stay with us did not meet your expectations. Your feedback is important to us and we would like to apologize for the inconvenience you experienced during your visit.Please rest assured that we have taken all the necessary steps to correct the situations that we can control. We hope that you will give us another opportunity to serve you in the future once our renovations are complete. Thank you again for bringing this matter to our attention and please do not hesitate to contact us if there is anything else we can do for you.Sincerely,Anthony RGeneral Manager

4/10 Poor

Meredith

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Shoddy construction throughout the room, exposed hardware and sink hoses. Not worth the cost.
Stayed 2 nights in Nov 2023
Response from Anthony R. GM on Nov 13, 2023
Dear Meredith,Thank you for choosing our hotel. We are truly sorry that your stay with us did not meet your expectations. Your feedback is important to us and we would like to apologize for the inconvenience you experienced during your visit.Please rest assured that we have taken all the necessary steps to correct the situations that we can control. We hope that you will give us another opportunity to serve you in the future once our renovations are complete. Thank you again for bringing this matter to our attention and please do not hesitate to contact us if there is anything else we can do for you.Sincerely,Anthony RGeneral Manager

4/10 Poor

Hyung

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Employees are pleasant and nice but that’s about where the good stops for this place. It is decrepit, dirty, and humid. I’m not sure how anyone can keep this place open for occupancy in this condition.
Stayed 2 nights in Nov 2023
Response from Anthony R. GM on Nov 13, 2023
Dear Hyung,Thank you for choosing our hotel. We are truly sorry that your stay with us did not meet your expectations. Your feedback is important to us and we would like to apologize for the inconvenience you experienced during your visit.Please rest assured that we have taken all the necessary steps to correct the situations that we can control. We hope that you will give us another opportunity to serve you in the future once our renovations are complete. Thank you again for bringing this matter to our attention and please do not hesitate to contact us if there is anything else we can do for you.Sincerely,Anthony RGeneral Manager

4/10 Poor

John

Liked: Staff & service
Disliked: Cleanliness, amenities
The price was ridiculous for the condition of the hotel.
Stayed 2 nights in Nov 2023
Response from Anthony R. GM on Nov 13, 2023
Dear John,Thank you for choosing our hotel. We are truly sorry that your stay with us did not meet your expectations. Your feedback is important to us and we would like to apologize for the inconvenience you experienced during your visit.Please rest assured that we have taken all the necessary steps to correct the situations that we can control. We hope that you will give us another opportunity to serve you in the future once our renovations are complete. Thank you again for bringing this matter to our attention and please do not hesitate to contact us if there is anything else we can do for you.Sincerely,Anthony RGeneral Manager

10/10 Excellent

Christopher, Geneseo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk was great! Just genuine nice people that took their job seriously. The Hispanic young man that checked us in was very helpful. This is the fourth hotel I have stayed in over the last four weeks and not a five star hotel but a five star front staff.
Stayed 1 night in Nov 2023
Response from Anthony R. GM on Nov 11, 2023
Christopher,Thank you for taking the time to leave us a review! Thank you for the kind words about my staff. Customer service is our number one priority and we are glad that you enjoyed your stay and can't wait to see you again.

10/10 Excellent

Andrew

Stayed 2 nights in Oct 2023
Response from Anthony R. GM on Nov 11, 2023
Andrew,Thank you very much for your awesome review! We are so happy to hear that your stay went well and look forward to seeing you again soon. Best,Anthony Gm

4/10 Poor

Melinda

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I rented at this hotel because I was told that the hotel was under construction, but they were doing a "soft opening" I thought that meant that I would get a re-modeled room. Instead I got a old dirty room that was not convenient at all. The wallpaper was torn, there was rust around the tub and there was no where to unpack our clothing, The reception desk brought us extra hangers when we asked about a place to put our clothing. The receptionist brought us the hangers with a really bad attitude. The breakfast was awful also.
Stayed 4 nights in Oct 2023
Response from Anthony R. GM on Oct 31, 2023
Melinda,Thank you for taking the time to leave us a review. I am disheartened to hear that your stay was not up to par. It looks like your room was on the first floor. You are correct this room has not been renovated yet. I also apologize that my staff seemed to have an attitude and will address this with that staff member. Again, I apologize for this unsettling experience and hope that you will give us another chance once we have finished our renovations. Regards,Anthony, GM

4/10 Poor

Susan

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
very old and towels were very discolored
Stayed 1 night in Oct 2023
Response from Anthony R. GM on Oct 31, 2023
Susan,Thank you for taking the time to leave us a review. We try our best to make sure that we cycle out our abused towels so that we don't have this issue but it sounds like we may have missed a few. I apologize for this experience and will make sure that my staff are more diligent in identifying defective towels. Regards,Anthony, GM

8/10 Good

Haitham

Stayed 5 nights in Oct 2023
Response from Anthony R. GM on Oct 31, 2023
Haitham,Thank you very much for taking the time to leave us a review. We hope that you will come back and see us again soon. Best,Anthony, GM

8/10 Good

Sam

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2023
Response from Anthony R. GM on Oct 31, 2023
Sam,Thank you very much for taking the time to leave us a review. We hope that you will come back and see us again soon. Best,Anthony, GM

8/10 Good

Teresa

Traveled with family
Liked: Cleanliness
Great location and proximity to campus. Very comfortable room and bed. I would like to see the second elevator in working order. With only two in the facility, one of which was out of service, it was slow getting up and down to the floors. Also, I know they are in the process of turning over the property but my room had peeling wallpaper and some ¼” holes needing patching. The wall could use a bit of care.
Stayed 1 night in Oct 2023
Response from Anthony R. GM on Oct 31, 2023
Teresa,Thank you for taking the time to leave us a review! Honest, reviews help us make changes for a better experience for all. Our second elevator is in the process or being rebuilt, this type of elevator is no longer produced so it has to be custom built. It is my hope that it will soon be back in working order. I can promise that once we are complete with the renovations all of these concerns will be addressed. Again, thank you for your review and we hope that you will come see us again soon.Regards,Anthony, GM

4/10 Poor

Tony

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Nice Hotel
The room was clean, looked nice, newly updated room. TV didn't work the 1st night but maintenance came early the next morning and fixed it. We notified him while he was there the the shower head was broken, he stated he would come back and fix it while we were out. We were in town for the Illinois game. When we got i. That evening the shower head was not fixed. We notified the front desk, who offered to change rooms but it was late, we were tired from being out all day. Long story short the room had a few issues but the Manager Anthony comped us 1 night of our stay to make up for it. After they get all of the renovations completed it should be a very nice hotel.
Stayed 2 nights in Oct 2023
Response from Anthony R. GM on Oct 31, 2023
Tony,Thank you for taking the time to leave us a review. Again, I apologize for all the mishaps that you experienced while you were here. I hope that you will come see us again.Regards, Anthony, GM

4/10 Poor

Maya

Traveled with partner
Disliked: Property conditions & facilities
Bathroom was leaking, room smelled terribly, water damage to walls, toilets not clean
Stayed 1 night in Oct 2023
Response from Anthony R. GM on Oct 31, 2023
Maya,Thank you for taking the time to leave us a review. I am disheartened to hear that your experience was sub par. I appreciated seeing that you let my staff know of the issues and that they were able to move you into room with no issues. Although, we don't always get it right I'm glad to see we were able to make this bad situation into a good one. Regards,Anthony, GM

6/10 Okay

Sarah

Stayed 1 night in Oct 2023
Response from Anthony R. GM on Nov 11, 2023
Sarah,Thank you for taking the time to leave us a review. It looks like we didn't meet at the expectations of your stay! We hope that you will come back again soon to give us another shot. We hope that when you return most of our renovations will be complete and a more comfortable stay for you! We wish you well,Anthony GM

10/10 Excellent

Timothy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very nice,clean quiet and conveinient
Stayed 1 night in Oct 2023
Response from Anthony R. GM on Oct 31, 2023
Timothy,Thank you for taking the time to leave us a review. I'm extremely happy to see that your stay was a good one and hope that you will come to see us again soon. Regards, Anthony, GM

10/10 Excellent

ROGER

Liked: Cleanliness, staff & service, property conditions & facilities
I like clean place . I don’t breakfast
Stayed 1 night in Oct 2023
Response from Anthony R. GM on Oct 31, 2023
Thank you for taking the time to leave us a review. I'm extremely happy to see that your stay was a good one and hope that you will come to see us again soon. Regards, Anthony, GM

8/10 Good

Dawn, Lake Villa

Stayed 1 night in Oct 2023
Response from Anthony R. GM on Nov 13, 2023
Dawn, Thank you for taking the time to leave us a review. We understand that with our renovation underway there are certain things out of our control but, will work to control what we can to make your experience better the next time. We thank you again for spending time with us and can't wait to see you again soon!Regards,Anthony RGeneral Manager

4/10 Poor

Peter

Disliked: Cleanliness, property conditions & facilities
Awful humid atrium, in a wasteland.
Stayed 4 nights in Sep 2023
Response from Anthony R. GM on Nov 13, 2023
Dear Peter,Thank you for choosing our hotel. We are truly sorry that your stay with us did not meet your expectations. Your feedback is important to us and we would like to apologize for the inconvenience you experienced during your visit.Please rest assured that we have taken all the necessary steps to correct the situations that we can control. We hope that you will give us another opportunity to serve you in the future once our renovations are complete. Thank you again for bringing this matter to our attention and please do not hesitate to contact us if there is anything else we can do for you.Sincerely,Anthony RGeneral Manager

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Not quite finished just yet
Stayed overnight after an Illinois game, they are in the process of a brand conversion and they do mention that during the booking process, but it wasn’t horrible, things just aren’t finished completely. One big hassle is that one out of the two elevators is out of service. Breakfast was very lack luster, ended up going across the street to an actual breakfast place
Stayed 1 night in Oct 2023
Response from Anthony R. GM on Nov 13, 2023
Dear Valued Guest,Thank you for choosing our hotel. We are truly sorry that your stay with us did not meet your expectations. Your feedback is important to us and we would like to apologize for the inconvenience you experienced during your visit.Please rest assured that we have taken all the necessary steps to correct the situations that we can control. We hope that you will give us another opportunity to serve you in the future once our renovations are complete. Thank you again for bringing this matter to our attention and please do not hesitate to contact us if there is anything else we can do for you.Sincerely,Anthony RGeneral Manager

10/10 Excellent

Larry

Stayed 3 nights in Oct 2023
Response from Anthony R. GM on Oct 31, 2023
Thank you for taking the time to leave us a review. I'm extremely happy to see that your stay was a good one and hope that you will come to see us again soon. Regards, Anthony, GM