Ratings based on 101 Verified Reviews

4.3 out of 5
80% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Los Angeles

Good value in very busy area

Posted Aug 20, 2017
We got a suite which was really a two room apartment with a kitchen. The kitchen was a nice bonus as was the free laundry room downstairs. Clearly, this is a hotel that caters to people who are visiting for extended periods but it worked fine for a four day stay. It's in a very touristy busy area but close to metro stops. Overall, a comfortable large suite and a very good value.
5 out of 5
Recommended
for Everyone
by A verified traveler from Oxford, MS

Great Hotel in a Great Location!

Posted Jul 31, 2017
We thoroughly enjoyed our stay! The room was spacious and well furnished and the location couldn't have been better. The smartphone included with the room was the icing on the cake allowing us to use it for GPS, calls, and more.
Comment from Hotel Management
Aug 5, 2017 by Louise Petrakis, Hotel Management
Dear Luke, Thousand thanks from the entire team for your amazing compliments towards our property! We are truly thrilled to read that you had an excellent stay and that you appreciated our unique location! There is no best reward to us! Thank you also for mentionning our complimentary state of the art smartphones, available in all our Suites and giving the opportunity to all our valued customers to call for free fifteen countries. We are all looking forward to welcoming you back in your "Home away from Home" in the very near future! Warm Regards, Louise Petrakis Operations Manager
3 out of 5
by A verified traveler

Average Hotel

Posted Jul 22, 2017
The hotel is located in a very congested area of Paris. The staff at Fraser Suites was excellent! Extremely accommodating and eager to please. The suite, although spacious, had an odor and multiple stains on the carpet, furniture, and bedding. If the quality of the room matched the quality of the staff, I would stay here again. However, since the wonderful service provided by the staff cannot overcome the disappointment of our room, my family and I will select another hotel the next time we visit Paris.
Comment from Hotel Management
Jul 27, 2017 by Louise Petrakis, Hotel Management
Dear Guest, Thank you so much for taking the time to share your precious comments with us. I am delighted to read that you have appreciated the professionalism and the kindness of our entire team. I am however very disappointed to read that we have not been able to meet your expectations in terms in terms of our facilities. Either positive or negative comments are very important to us, as they are the only way we can go forward and make improvements. We have shared your comments with the Head Housekeeper who took immediate action on the points you have mentioned. Please trust, that we aspire to certain essential priorities, among many, such as customer satisfaction and impeccable service from every department. I apologies if these aspects were not entirely achieved and we will definitely work towards improving them as much as we can. I hope that although your comment we will still have another chance to welcoming you back in our improved property and provide you with the best care and attention. Best Regards Louise Petrakis Operations Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Strange suite layout

Posted Jul 1, 2017
When staying in a multi room suite you will find a strange layout, there is no toilet in M aster bathroom
Comment from Hotel Management
Jul 1, 2017 by Louise Petrakis, Hotel Management
Dear Guest, Thank you very much for taking the time to share your comments with us. We are very pleased to read that you have enjoyed your recent stay in our Property. Please note that our strength is to offer to our guests a wide range of different Apartments with different characteristics in terms of size and layout to suite every preference. I would be very pleased to show you personally some Apartments that could fulfill your expectations on your next visit. We are looking forward to welcoming you back in our Residence the very near future. Best Regards, Louise Petrakis Operations Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from New Jersey

Amazing place to stay, great staff

Posted May 24, 2017
Amazing place to stay where the staff goes above to help you with whatever you need.
Comment from Hotel Management
May 31, 2017 by Louise Petrakis, Hotel Management
Dear Guest, Thousands for this amazing comment! The entire team is thrilled to read your wonderful compliments about our high level of service, there is no best reward to us! Thank you very much for choosing our property during your Parisian stay. Awaiting the pleasure to welcoming you back in the very near future. Warm Regards, Louise Petrakis Operations Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from KUWAIT

Excellent 👌🏼

Posted May 11, 2017
every thing is excellent , location is Fabulous, staffers was friendly, rooms was clean, there are small kitchen in each studio . it's my best choice.
Comment from Hotel Management
May 15, 2017 by Louise Petrakis, Hotel Management
Dear Guest, Thousands for this amazing comment! The entire team is thrilled to read your wonderful compliments about our high level of service, there is no better reward for us! We are also very pleased to read that we are your best choice during your Parisian stay! Awaiting the pleasure to welcoming you back in the very near future. Warm Regards Louise Petrakis Operations Manager
5 out of 5
by Anderson

Happy in Paris

Posted Apr 23, 2017 on Hotels
We traveled from London to Paris and must say that we were very satisfied with the hotel. The location was ideal and could not have asked for anything more. Our Executive suit felt like a duplex apartment and gave us and our son the privacy we both needed. Service was exceptional in the hotel, staff were truly caring. We felt secure at all times.
Comment from Hotel Management
Apr 28, 2017
Dear Guest, Thousands of thanks for this amazing comment! The entire team is thrilled to read your wonderful compliments about our high level of service, there is no best reward to us! Thank you very much for choosing our property during your Parisian stay. Awaiting the pleasure to welcoming you back in the very near future. Warm Regards Louise Petrakis Operations Manager
1 out of 5
by Anton Tandy

Not real 5 stars service. Max 2-3 stars service.

Posted Apr 16, 2017 on Hotels
Facility maybe good - but service is extremely bad. Not a real 5 stars. Max 2-3 stars service quality.
Comment from Hotel Management
Apr 28, 2017
Dear Mr Tandy I am sorry to read that your stay with us did not meet with your expectations. As far as the service is concerned, it seems that we missed you on this. It is usually what our clients are complimenting about the most. I would like to thank you for bringing these comments to my attention. Feed-backs (positive or negative) are the only way for us to improve and to fulfill our clients expectations as much as we can . I will also send you a separate private email. Once again please accept my sincere apologies. Best Regards Louise Petrakis Operations Manager
5 out of 5
by Michael

Posted Apr 15, 2017 on Hotels
Comment from Hotel Management
May 1, 2017
Dear Guest, Thank you so much for taking the time to share your comments on Hotels.com. We are very pleased to read that you have enjoyed your stay at Frasers Suites Le Claridge. We are looking forward to welcoming you back and provide you with our professionnalisme, best care and attention. Best Regards, Louise Petrakis Operations Manager
5 out of 5
by Lisa

Wonderful tea

Posted Mar 24, 2017 on Hotels
I spent the night here en route to Milan. I was disappointed to learn that the wonderful tea was fully booked on Saturdays well into spring, but it is well worth it. The room and service were both nice. The lobby was being remodeled, so there wasn't direct view of some areas, but it was easy enough to walk around the central area to reach other parts of the main floor.
Comment from Hotel Management
Mar 31, 2017
Dear Guest, Thank you for your review. We are glad to hear that your overall experience was pleasant. We shall take note of your concerns and will make the necessary improvement in those aspects. We look forward to seeing you again. Sincerely, Yun WANG Rooms division manager