Ratings based on 1,244 Verified Reviews

4.0 out of 5
85% of guests recommend
4.1 Room cleanliness
4.2 Service & staff
3.8 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Michigan

Friendly, Welcoming Staff

Posted Aug 14, 2017
We spent eight nights here and loved every minute. We arrived early, but our luggage was delayed by a day. The women at the front desk, Anna and Valentine, helped lessen the stress by providing us with the necessary toiletries to get by until our luggage arrived. Their friendly, helpful demeanor helped brighten our day. The Grand Salon is beautiful! Theo and Ines were the best servers - always welcoming and friendly. The breakfast buffet is worth every penny and the service there is also phenomenal. Bert was especially friendly and helpful. I would highly recommend this hotel to others.
Comment from Hotel Management
Aug 16, 2017 by Juline Faivre, Hotel Management
Dear Ms. PIONTEK, what a pleasure to read your lovely feedback further to your recent week you had with us ! It was a pleasure to have you as our guest on the 6th of August with Ms. Mc Guffin! Rest assured that all your good comments have been forwarded to Anna, Valentine, Theo, Ines and Bert ! We are looking forward to welcoming you back very soon ! Best Regards - Juline Faivre, Guest Relations Department
5 out of 5
Recommended
for Everyone
by A verified traveler

Everything at your fingertips!

Posted Jul 10, 2017
Great care and service. Bookings for shows, Eurostar etc happened effortlessly! Thank you
Comment from Hotel Management
Jul 16, 2017 by Juline Faivre Guest Relations, Hotel Management
Thank you for leaving us such a good comment, we will forward your comment to our team members. It will be a pleasure to welcome you back very soon, best regards.
5 out of 5
Recommended
for Everyone
by A verified traveler

Conveniently Located Luxury

Posted Jul 8, 2017
Location: Near metro, high end shopping and the Grand Opera House.
Our stay at the Hilton Grand Opera resulted from a different hotel failing to honor our reservations as booked upon arrival (and this on top of the pre-booked shuttle failing to show up as well). Our visit to Paris made a 360 degree turn when we arrived at the Hilton Grand Opera. The hotel GM met us at the door and rolled out the red carpet for our family of four, opening up the kitchen and making sure our family was fed, welcomed and comfortable. The service is out of this world. The bar area is stunning. We did the breakfast each morning, which had a large variety of options. Metro/Train station next door, high-end shopping near by. Thankfully (for picky children) McDonald's across the street. The rooms are beautiful, but very small (the only reason they didn't receive higher marks). One of the bags had to live in the bathroom just to be able to move around the bed. A tich more leg room would have been nice. Ironically, the bathroom was gorgeous, spacious and I could have stayed under that waterfall shower all day long. But as I was in Paris - I didn't! Oh - wifi worked well.
Comment from Hotel Management
Jul 12, 2017 by Juline Faivre - Guest Relations, Hotel Management
We would like to thank you very much for taking the time to leave us such a great rating further to your recent stay. We are delighted to see that you enjoyed your experience with us at the Hilton Paris Opera! Your satisfaction and your rating are an encouragement to us in the pursuit of making each stay a memorable one. It is feedback like yours that truly motivates us to offer our best service possible. Please rest assured that your kind words have been shared with all of the team members. Kindly note, the Hilton Paris Opera is a traditional Parisian building, it is designated a UNESCO World Heritage Site, so the room size follow this tradition. Please do not hesitate to contact us directly upon your next reservation so we can find the room that best suits your needs! We would be honoured should you give us the opportunity to welcome you back to the Hilton Paris Opera in the near future. Wishing you a wonderful day,
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 31, 2017
Great location which makes it easy to get around Paris. Close to metro, shopping and lots of great cafes.
Comment from Hotel Management
Jun 20, 2017 by Lauriane - Guest Relations Departement , Hotel Management
Dear guest, Thank you for taking the time to share your impressions further to your recent stay in the City of Lights. The most important thing for us is our guest to feel like at home and we are pleased you felt at-east in your room and in your room and hotel in general. We are looking forward to welcoming you very back soon. My very best regards.
5 out of 5
Recommended
for Everyone
by A verified traveler from Bangkok

Best Location!!

Posted May 26, 2017
Stay in heart of Paris. Location is good and closed to shopping centre and train station.
Comment from Hotel Management
Jun 20, 2017 by Lauriane - Guest Relations Departement , Hotel Management
Dear guest, Thank you for taking the time to share your impressions further to your recent stay in the City of Lights. We are pleased to read your review and know you had a wonderful time at the Hilton Paris Opera. We are looking forward to welcoming you very back soon. My very best regards.
5 out of 5
Recommended
for Everyone
by A verified traveler from Virginia

Great location! Beautiful hotel

Posted May 12, 2017
Conveniently located to shops, cafes and public transportation. Hotel lobbies is beautiful. Staff is very friendly
Comment from Hotel Management
Jun 20, 2017 by Lauriane - Guest Relations Departement , Hotel Management
Dear Bridgette, Thank very much for taking time to share your feedback with us. It's always a pleasure to read that our guests enjoy their stay in the Hilton Paris Opera. We are pleased to know that you made the most of our central location! Thank you for loyalty to the Hilton Family. Looking forward to welcoming you back soon. Warm Regards.
2 out of 5
by A verified traveler

Branded hotel that only looks good on the outside

Posted May 12, 2017
When I booked this hotel, with its brand I expect a Hilton type of service and quality. To my disappointment it was not. Yes the room, the place was new and nicely decorated. But the staff (especially the concierge) was rude, with typical French attitude, who was not helpful when asked them questions in English.The room was freezing cold for 3 nights stay, the heater was not working even though we asked for it to be fixed. Wifi kept dropping off and inconsistent. They don't provide slipper in the room. When asked they said only executive room is provided with slipper. Even ibiz hotel provides simple slipper in the room. I got bed bugs bite Breakfast was bad. The poached egg was as hard rubber, not edible. We had a few items to be delivered to hotel and when we asked concierge if it's delivered the response was: "checked your room first" My mom luggage didn't arrive at airport when we arrived so it needed to be delivered to the hotel. I had explained to the reception to expect a luggage with name that is not registered the same as the registered hotel reservation but they didn't note this down. Apparently luggage has arrived and we asked concierge, they gave me a bunch of talks which technically say the luggage is not there. When I went up the room, the called and asked was your missing luggage only 1 item? I was shocked, I already told them from beginning it's 1 piece and never did I mention any other number. So apparently the luggage has already arrived. Horrible service
Comment from Hotel Management
Jun 20, 2017 by Lauriane - Guest Relations Departement , Hotel Management
Dear guest, On behalf of the entire team, please allow me to sincerely apologize for all inconveniences you had to endure. It is always a source of concern for us, to learn about a guest dissatisfaction and we are very sorry about that! Please rest assured that your feedback has been shared with our Teams, and especially with our Concierge Manager. On the other side, I would like to take the opportunity to thank you very much for having informed us about your disappointment. It is with such customer feedback that we can improve the service we deliver to our guests. We hope you will give us a second chance. My best regards.
5 out of 5
Recommended
for Everyone
by A verified traveler from Houston, TX

Love the fact that they spoke English

Posted Apr 18, 2017
They were very accommodating and helpful. They helped translate for taxi drivers and Uber drivers.
4 out of 5
by abdou

Posted Apr 6, 2017 on Hotels
Comment from Hotel Management
Jun 18, 2017 by Rocio, Hotel Management
Thank you very much for your rating further your recent stay at the Hilton Paris Opera. We look forward to welcoming you back. Kind Regards Juline Faivre Guest Relations
5 out of 5
Recommended
for Everyone
by A verified traveler from Oakville, Ontario Canada

Great Hotel, Ideal Location

Posted Mar 30, 2017
Pros: The location and the decor
Cons: Add more front Desk Staff...had to wait 25 minutes to check out....so I left my key card on the desk....
Location: Great....first time in Paris and was able to get around very easy.
Great Hotel, and the staff is exceptional, wonderful breakfast as well.