Ratings based on 84 Verified Reviews

4.2 out of 5
90% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Gatineau, Canada

Excellent location at a fairly good price

Posted Aug 17, 2017
Walking distance to everything. Lovely hotel. Quiet and comfortable.
3 out of 5
by A verified traveler from Dublin, Ohio

Connecting Rooms, Pictures are Misleading

Posted Aug 11, 2017
The hotel lobby is very nice, however the room I was given was not one of the renovated rooms that are shown on their website and on Expedia. The rooms I booked had old stained carpeting, wallpaper with water marks and dusty corners. The beds were comfortable. Windows blacked out nicely for a dark room which helped my baby sleep. I booked 2 connecting rooms which is a slight misnomer for what I got. The rooms were opposite each other at the end of a hallway with a 3rd door creating an enclosed between the 2 rooms which I had a key for as well. The light in the short hallway that was created by the 3 doors had a hallway light that did not shut off. Keep that in mind if you plan to keep the opposite doors open. This configuration worked well for my family because we could put our baby to bed early and hang out in the next room without bothering him. In Paris where rooms are very small, this place was surprisingly spacious. Do not purchase the rack rate, this hotel is not worth its full price. Only book if you get a pretty good deal.
Comment from Hotel Management
Aug 14, 2017 by Angèle Guest Relation Manager, Hotel Management
Dear Homa, Thank you for taking the time to share your feedback with us. We are sorry you were surprised by the type of room you got. We have two types of rooms renovated ones and classic ones. For the category of rooms you have booked , "Adjoining rooms" there are both types of rooms displayed on Expedia as well as on our website. Please note that not all the rooms are connecting, this is why we called this category "adjoining", the connection rooms are the classic one, as you have a baby we have considered that it will be better for you to have connecting rooms and not adjoining rooms that would have been two rooms next to each others without any connection. Nevertheless we inform you that you can put a request on the type of room you wish to have and we would give you gladly a room accordingly. We are sorry for any inconvenience we may have caused, but we are glad that despite this you have enjoyed your stay and that the configuration worked for you. We remain at your service for further information. Best regards,
3 out of 5
Recommended
for Everyone
by A verified traveler from Nashville, TN & Stalham, England

Great Location, Nice Staff, HOT ROOMS & FAB BARMAN

Posted Jul 8, 2017
Our group stayed 3 nights in early July. The lobby was beautiful, with gorgeous fresh flowers & scented beautifully. Staff at the front desk were very friendly, helpful & professional. We had 2 rooms on the 1st floor: one that opened on the courtyard & the other was a corner room with a balcony. The courtyard room was smaller, but not too small. The corner room was much larger, and very nice. The main complaints were the temperature of the room, the hard beds & the lack of coffee replenishment. There was air conditioning, however it didn't seem to work well. It was very hot in Paris during our stay, but the a/c system was very inefficient. The bed was very uncomfortable, with no sheet & only a thick duvet, which made for very hot nights. The second day of our stay, we realized that the housekeeping staff did not replenish our coffee or spoons (in either room). On the third day, we did have coffee, but only 1 spoon & no new napkins. The true highlight of the hotel was Vincent (the bar man). He was wonderfully friendly, professional & treated us all like royalty. The wine he chose for us was lovely & after a long hot day of sightseeing, he made me the perfect refreshing cocktail. He made our stay & I cant compliment him enough.
Comment from Hotel Management
Jul 20, 2017 by Angèle, Guest Relation Manager , Hotel Management
Dear Heidi, First of all, Thank you for choosing the Hotel Rochester Champs Elysees. Thank you to take time to let us your feedback. We are delighted that you liked the lobby which is very beautiful, we are satisfied that you liked the staff at the front desk and you find them friendly, helpful and professional. Concerning the air conditioning, We apologize for the inconvenience and we talk with the service concerned. Concerning also, the problem with the coffee and the uncomfortable bed we will talk with the service concerned. We are delighted that you liked our barman Vincent which is in effect very professional. Please accept our apologies and do not hesitate to come back in our hotel for a future stay in Paris. Best regards,
4 out of 5
Recommended
for Couples
by A verified traveler

Posted Jul 2, 2017
Very pleasant hotel, conveniently located in the centre of Paris with polite staff and clean rooms.
Comment from Hotel Management
Jul 4, 2017 by Angèle - Guest Relation Manager, Hotel Management
Dear Guest, Thank you for your review. We hope to welcome you again. best regards,
5 out of 5
Recommended
for Everyone
by A verified traveler

A nice place to stay in the heart of the city

Posted Jun 25, 2017
Great location, very friendly staff, our room was spacious overlooking a charming courtyard.
Comment from Hotel Management
Jun 29, 2017 by Angèle, Guest Relation Manager , Hotel Management
Dear, Thank you for choosing the Rochester Champs-Elysées for your stay in Paris. We are delighted that the hotel as well as the various services you enjoyed. Do not hesitate to come back to see us during your next stay in Paris. Best regards,
3 out of 5
by Asmundur

Posted May 14, 2017 on Hotels
Comment from Hotel Management
May 18, 2017
Dear Asmundur, Thank you for choosing our hotel and thank you for taking the time to give us a rate. We remain at your service if you would like to discuss more about it. We hope to welcome you again soon. Best regards, Guest Relation Manager
5 out of 5
by Eun Jeong

Posted May 10, 2017 on Hotels
Comment from Hotel Management
May 12, 2017
Dear Eun Jeong, Thank you for your rating. We are really glad that you have enjoyed your stay. We hope to have the pleasure to welcome you again soon. Best regards, Angèle Guest Relation Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Houston. Tx

Beautiful Hotel.

Posted Apr 16, 2017
My experience was great! The staff was always very helpful and friendly. Hotel is walking distance to a lot of tourist attractions and very near hop on hop off bus.
Comment from Hotel Management
Apr 21, 2017 by Guest Relation Manager, Hotel Management
Dear Alison, thank you for sharing your experience and your nice photos with us. We are glad that you have enjoyed your stay in our hotel. We look forward to welcome you again. Best regards,
5 out of 5
by A verified traveler

Excellent

Posted Apr 4, 2017 on Hotels
Excellent
Comment from Hotel Management
Apr 21, 2017
Dear Guest, Thank you for your rating! Best regards, Guest Relation Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel in a great location

Posted Apr 2, 2017
The hotel location is great and very close to champs elysees... The hotel rooms were renovated The staff were so friendly and always smiling and helpful
Comment from Hotel Management
Apr 4, 2017 by Guest Relation Manager, Hotel Management
Dear Solo Traveler, Thank you for choosing the hotel Rochester Champs Elysées. We are happy that you have liked your stay with us.We hope to have the pleasure to welcome you again. Best regards,