Ratings based on 1,946 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Bad guest servicePosted Sep 30, 2017
First time i see 5 star hotel can not provide fetherfree pillows. They said they dont have it at all.
by A verified traveler from quebec, Canada
Missing somethingPosted Sep 25, 2017
My room had no remote, the shower head could not stay up cause the braket for it was broken, the lavabo did not drain correctly, the toilet did not flush correctly and the mattress needs a change
for Everyoneby A verified traveler from Costa Mesa, CA
Nice hotel conveniently close to central ParisPosted Sep 25, 2017
This is my first time in Paris and it was a pleasant experience with the hotel. We love everything about this hotel
for Everyoneby A verified traveler from Boca Raton, FL
A 5 star that really is a 5 star!!!Posted Sep 18, 2017
Pros: EVERYTHING, INCLUDING THE FOOD.
Cons: Not one thing.
Location: Great location, near major stuff.
Ended up having to change over to this hotel from another that we picked instead of this one. What a difference!!! So much better than the Sofitel Paris Baltimore Tour Eiffel Hotel. Not even close. Great location, great staff, room was so much nicer than the other. We would come back in a heartbeat!!! We accidentally left a bag in our room, and discovered it when we got to the airport. hotel staff went and found it and put it in an Uber for us, which arrived at our airport terminal in time. Julia was the staffer who did this. Outstanding place.
by A verified traveler from seattle,wa
Good hotel but not 5starPosted Sep 15, 2017
Checking in took to long. Service not a 5 star. Good looking lobby.
for Everyoneby A verified traveler from london
Birthday weekendPosted Sep 11, 2017
I took my mum and sisters away to Paris for their birthday and the hotel went out of their way to make our stay as memorable as possible we would reccomend this hotel, great location, beautiful hotel, helpful and friendly staff! Best weekend!!!!
by A verified traveler from los angeles
So badPosted Sep 8, 2017
It's been a very long time since I've been this much disappointed in a hotel. Staff was unprofessional and in some cases disrespectful. I had to call daily and many times to complain about the service which was not done during normal hours. Room is old and far from being classy. Such a bad experience. Such a waste of money.
for Everyoneby A verified traveler
Posted Sep 8, 2017
Very nice staff. Always very helpful. Breakfast had many items to choose from but average quality. Overall very happy with the hotel.
by A verified traveler from vancouver bc
It was fine. Nothing spectacular but very nice staPosted Sep 5, 2017
I thought it was a bit expensive for what it was - not a 5 star in my mind. Comfortable beds, had to ask for extra pillows as only had two, nothing outstanding except for very nice staff
for Everyoneby A verified traveler from Boston, Mass
Nice hotel close to major attractionsPosted Aug 31, 2017
The lobby of the hotel is surprisingly nice with marble floors, nice decorations and adequate waiting areas despite the ordinary outside look of the building. The courtyard is beautiful w lots of plants. Breakfast is good but close a bit earlier. Location is excellent, with walking distance of Arch of Triomphe, close to metro stations.The staff was nice providing information about sightseeing, transportation and nearby restaurants.