Nice, comfortable and clean
Posted Jan 9, 2017
It was a good hotel, good stay. The break fast buffet was excellent and staff very friendly in behaviour. Rooms were well maintained and comfortable. Food in the room was also decent and well served. They could have further enhanced the feature by having a welcome drink, or welcome kit/ cookie. In the end it took some time for bell boy to come with trolley for luggage, but there also reception staff was very cooperative and one young lady offered to pick one suitcase, and I had to decline because one piece would not have helped, as I had many pieces of luggage plus mother and children with me. However that gesture is well appreciated.
Comment from Hotel Management
Jan 12, 2017 by Shagufta, Hotel Management
Thank you for taking the time out to share your feedback regarding your recent stay with us.
We are glad that you have had an excellent stay and that you have appreciated us in terms of the services provided by us.
I have made a note of your complaint about the competency and responsiveness of our Bell Desk. The matter has been taken up with the concerned department and will ensure the same will not reoccur.
Thank you again for your time and we look forward to serving you again soon.
PR & Marketing Manager