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Reviews of Lemon Tree Hotel, Chandigarh

3.5 out of 5
Lemon Tree Hotel, Chandigarh
Plot No. 3, MW Industrial Area Phase I, Chandigarh, Punjab

Reviews

7.6

Good

Rating 10 - Excellent. 31 out of 106 reviews" "
Rating 8 - Good. 39 out of 106 reviews" "
Rating 6 - Okay. 17 out of 106 reviews" "
Rating 4 - Poor. 12 out of 106 reviews" "
Rating 2 - Terrible. 7 out of 106 reviews" "

7.6/10

Cleanliness

7.6/10

Staff & service

6.8/10

Amenities

7.4/10

Property conditions & facilities

5.8/10

Eco-friendliness

Reviews

6/10 Okay

perveen

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
The hotel is dated and not very clean, could do with a proper clean and paint. Pool is small and dirty up there, towels are rubbish and old and not enough toilet roll was provided, breakfast was just average nothing special. Would say this is more like a 2 star hotel
Stayed 2 nights in Oct 2023

8/10 Good

Pritpal

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is almost next door to the elante mall and very reasonably priced. Very friendly staff. Just needs a little updating, such as nicer towels - clean but looked well used. Enjoyed my stay
Stayed 2 nights in Oct 2023

2/10 Terrible

DEEPAK

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
i booked 2 rooms ,One room had a bad sewer smell and then we asked them to fix it .They sprayed room freshner but that didnt remove the bad odor. Swimming pool had flies floating on water and no one cleaned it even upon request. Overall very bad experience considering the Lemon Tree Brand.
Stayed 1 night in Aug 2023

10/10 Excellent

guneet

Stayed 1 night in Jul 2023

10/10 Excellent

Adrian

Liked: Cleanliness, staff & service, property conditions & facilities
All you would expect from a premium budget hotel plus the staff are very helpful and attentive. Also there is a 24 restaurant on site. It's next door to the Elante mall for all shopping needs. All great from my point of view.
Stayed 2 nights in May 2023

8/10 Good

Amandeep

Liked: Cleanliness, staff & service, property conditions & facilities
Entry of hotel is so dirty. Not feeling that you are entering In hotel very dark and dum balconies. Breakfast ohhh worst breakfast. Even in any one star has better breakfast.
Stayed 3 nights in Apr 2023

6/10 Okay

Arup

Traveled with family
Sutiable only for people going for business and just need to sleep in a decent place. Only plus for a family traveller like me was the nearby Elante mall.
Stayed 1 night in Apr 2023

8/10 Good

George

Stayed 1 night in Apr 2023

10/10 Excellent

Panchi

Stayed 2 nights in Feb 2023

10/10 Excellent

aman

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021

6/10 Okay

Bikramjit

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2021

2/10 Terrible

Megha

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst service, no light in room
There was no light in the room. We booked bathtub , front desk guy surat said we don’t have one. We got our shower gel in glass. WOW , bathrooms were not at all clean , room was very small. We paid $63 for this hotel, we are not happy, will never recommend this chain lemon tree to anyone. Horrible night it was!!
Shower gel
Stayed 1 night in Jul 2021

2/10 Terrible

Varun

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Staff was good but the condition of the hotel is quite bad. Bed sheets had stains on it. The walls had marks on them. The cafe looks like a dinning hall of a hostel
Stayed 2 nights in Jan 2021

10/10 Excellent

atul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great property with great value for money
It was amazing ... look forward to visit again ....
Stayed 1 night in Dec 2020

10/10 Excellent

Verified traveler

Stayed 2 nights in Jan 2020

4/10 Poor

Verified traveler

Traveled with group
Disliked: Amenities, property conditions & facilities
Room are very small and washroom are very small. It felt like we are staying in motel or in lodge.
Stayed 2 nights in Jan 2020

8/10 Good

Gurbaks

Business traveler
Disliked: Cleanliness, room comfort
Stayed 1 night in Jan 2020

6/10 Okay

Gurbaks

Traveled with group
Rooms not good
Average hotel
Stayed 1 night in Jan 2020

8/10 Good

Anup

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Value for Money
This is the most cost effective and practical hotel next door to Elante Mall.
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My stay at The Lemon Tree in Chandigarh on Friday 15 November was very pleasant. The room was comfortable and clean, check in/out was easy and the cafe was clean and efficient. The check out person ( sorry don't remember his name ) was very helpful and pleasant.
Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, amenities
Stayed 1 night in Jul 2019

8/10 Good

Kulvinder

Liked: Staff & service, room comfort
Ok
Stayed 1 night in Apr 2019

2/10 Terrible

Anshuman

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The most horrible property & unprofessional staff
The most horrible experience I have ever had with any property in India. Very unprofessional and discourteous staff. Specially the front office manager.
Stayed 1 night in Apr 2019

8/10 Good

Mr Neil R

Liked: Cleanliness, staff & service
Good value stay
Good value, not super plush but comfortable. A decent place to stay , very good value for money
Stayed 3 nights in Apr 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2018

4/10 Poor

Janaki, Sydney

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Disappointing
Good location but front desk staff did not know English. The saving grace was the dining room: chef whose service and staff were both excellent and the food great. Room was comfortable and bathroom very clean and well set out. Lounge area was poor and tacky unfortunately and inefficiently serviced. They could not even help me to book tours or tell me highlights we could visit during our very short stay.
Stayed 1 night in Mar 2018

10/10 Excellent

Sachin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Value for money Hotel
Value for money, practical for business visitor

6/10 Okay

Verified traveler

Liked: Staff & service, room comfort
Its ok, but a lil pricey for those standards
Rooms could be cleaner and this lemon tree doesnt match the one at Hyderabad. Standards are certainly low with interiors and decor. Staff and service was very prompt and friendly.

8/10 Good

vick , chandigarh

Liked: Room comfort
Unexpected fees were charged to us upon check out
Stayed 1 night in Jan 2018

10/10 Excellent

Rajinder Singh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommend
Good Hotel at good location. Good food and prompt service.
Stayed 1 night in Nov 2017

8/10 Good

atul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Reasonable value for money
For excellent value for money, the property needs to improve the rooms or at least reduce the tariff by 20%.
Stayed 1 night in Nov 2017

8/10 Good

Rahul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location is good. Walking distance from Elante mall. So shopping and dining options available nearby. Room was good, neat and clean. Food could have been better. Ordered Chicken burger and Chocolate milkshake by room service. Burger was okish.. Milkshake had too much sugar, was not able to finish my milkshake..Breakfast spread was decent. Chck in, Check out was smooth. Overall good budget stay.
Stayed 1 night in Jul 2017

6/10 Okay

jazz, UK

I had a one night stay at this hotel and the experience and services were average. The only good thing was that the hotel is located close to elante mall.

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Sad experience
I booked for 2 nights (looked online and thought that it would be an amazing option to relax) but was really upset as soon as I checked in and went to the swimming pool..Reason: I clearly mentioned to the executive on the phone a day before checking in that I either need a bath tub or a swimming pool because my kid is fond of the same. I was Ok to check in when I was confirmed on phone that there is no bath tub in the room but there is a pool for everyone including kids.. Pool was really a bad experience when my kid could not enter the same as it was 4ft deep all over..really..very sad...all my emotions and expenses went to a toss that time..really.. I have not marked all the above parameters as "Terrible" because I really don't want to penalise everyone (staff in hotel) due to this.

4/10 Poor

sukhbir

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Poor customer service, pathetic pool
Very poor customer service to start with. Taking 30 mins to check in for three rooms. Asking for ID fair enough but then copy of visa entry to India. Ok you let it go for reason of Indian laws. Then supplied with smoking rooms when I clearly stated non smoking, then coming down to lobby to change rooms took another 10/15 mins. Thought we all have dip in the pool, but the state of the pool looked like it hadn't been attended to for last month or so. Water was filthy and the surrounding area a mess. Final straw, sent up for room service we were given bottled water but the seals were broken. Clearly tap water, luckily spotted.

8/10 Good

Viviana, R

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Nice hotel, clean, not too far from the airport, staff very polite and helpful. Close to a big shopping center. It worked perfect for me cause I had to buy a dress for a wedding on the filling day of my arrival.

4/10 Poor

Jay, NY

Disliked: Staff & service, property conditions & facilities, room comfort
Decent but lacking.
Decent location in the center of Chandigarh and close to the mall saves the day.. but rooms are small and VERY noisy. Can hear stuff above and down the hall. "Free" WiFi is slow and limited to 2 devices per room so don't bother to bring children or guests or you will pay extra. You will also pay extra for pretty much all else. I booked online for 2 rooms. Forgot to check 2 persons per room and was charged extra since I had 2 in one room!! Restaurant sub par. Go out and eat. Overall 1.5/5 stars in my book.

8/10 Good

Harish

Liked: Cleanliness, staff & service

2/10 Terrible

Abhineeth, Auckland

Disliked: Staff & service, property conditions & facilities, room comfort
Worst ,Annoying, Can't think of staying again.
This experience was the worst experience ever. The hotel does not have enough manpower and provide poor service. As soon as I entered the hotel, there was couple of families entered at the same time. The staff could not handle theit customers. They asked me to wait in business are as the sofas were occupied. They took almost half hour and again i went to them asking how long it is going to take. Only then they realised that I was waiting. They could not find my booking which I have done through hotels.com. I had very long flight and was losing my patience and gave my credit card to get a room. The bell boy got everyone'should luggage from security check. By the time I finished the ordeal with reception, my luggage was gone. They said they will bring it to my room. I went to the room. Again surprisingly I had 2 twin beds whereas I requested for queen or double bed. They can't change it. Later they gave login Id to use wifirst only on one device. It was not working either. I called again and they said they would send IT guy to my room. Waited for 30 mins doing nothing. I cudnt take shower as my bag didn't arrive yet and wifi wasn't working. Again I went down to reception to ask about wifi and my bag. My bag was lying near reception and many staff were just standing and do9ing nothing. The IT guy was also there and cud easily connect to Internet at the reception.

8/10 Good

Anup, Mumbai

Liked: Cleanliness, staff & service, property conditions & facilities
hidden treasure
what a location... perfect hotel for business and ffamily visit as well.

8/10 Good

Dr. Shaumil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities

8/10 Good

Ian, San Francisco

Liked: Property conditions & facilities, room comfort
It was great but service is little slow.

10/10 Excellent

Sanjeev, Mumbai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lemon Tree Chandigarh
Nice & comfortable - perfect for an business stay or short stay with family.

4/10 Poor

Vipul, Pune

Disliked: Staff & service, room comfort
Dissatisfied with the stay
Stay was not good. , AC switch was not working, Toilet taps were dripping. Towels etc... were not cleaned.

8/10 Good

Monica, Bangalore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxed stay - comfort and pool
Very nice place to stay - the small roof top pool and the breakfast buffet was pretty good.

6/10 Okay

Ng, singapore

Liked: Room comfort
more value needed
With the rate, Lemon Tree should include free wifi (24 hours) in the package. Also, have to improve the variety of foods serve during breakfast.

10/10 Excellent

Prem, Mumbai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay, no free wifi.
excellent stay. clean hotel/rooms, courteous/helpful staff, best mall next door, and good food/service. keep up the good standards lemon tree. Only disappointment was the pettiness of management, to not provide free wifi if reserved thru third party website (which is a shame given lemon tree chose to be there and offer specials - and what good is attracting business customers w/o wifi which is free to all customers) - request rethink this unfriendly policy - not the case with competing hotels.

8/10 Good

Prem, Mumbai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay in excellent surroundings
clean, hygiene, and safe area. courteous staff, and very supportive. only disappointing matter was limited wifi for business travellers, if reservation not direct w hotel. What is the point of posting the hotel on third party site? and filing to meet the commitment provisioned by hotels.com/expedia. Reserved a King bed, and end up with twins. this sis the 2nd time happened with lemon tree.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We recommend this hotel
Very good hotel, nice staff, food was really good and diversified. People at reception desk very very nice and helpful Price compared to the quality was excellent